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Polycom

Polycom (now called Poly) has been an industry leader in manufacturing IP phones for businesses and call centers since it was founded in 1990. IP phones connect to the internet and require a phone service in the cloud to operate. Polycom phones will offer different sized monochrome or color screens, traditional dial pad, soft keys, and navigation buttons. Phones are accessible through a GUI (graphical user interface) where you log into your phone via its IP address and use of your computer to make changes. This allows for easy programming of features and directory management. Polycom phones require power either through your network (referred to as POE or power over Ethernet) or by an A/C power adapter sold separately.

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When deciding which phone is best, you will need to consider the importance of a color screen, screen size, and the number of line keys/soft keys you require to make the handling of calls adequate.

Line keys are the number of incoming lines you can expect to juggle at any given time. Determine how many calls you can simultaneously manage as you put callers on hold and direct to the correct department or specific staff. Line keys will also be used to name your most used staff members, allowing you to transfer with the push of a button.

Soft keys will change depending on what state your phone is currently in. When idle, soft keys will typically list your recent call log, directory or DND. During a call they will change to offer features like hold, transfer, and conference. The more soft keys you have, the less scrolling will be required to find the feature you need.