Headsets Direct Company Profile
Specialists in the headset industry since 1996
Headsets Direct was founded in 1996 and has become an industry leader providing quality products, discounted prices and excellent customer service. Whether you need professional telephone headsets for business or home, new or refurbished, we have solutions for your telephone, cellular phone, computer, cordless phone and replacement accessories.
Headsets Direct services a wide range of customers. We have many first time users with little headset knowledge as well as long time users managing hundreds of professional telephone headsets in call centers. Every effort is made to ship headset orders the same day as received. We also gladly service international customers and typically save them money with discounted shipping rates.
We offer headset solutions from Plantronics, "The world leader in communication headsets". Our experience has shown that headsets from companies other than Plantronics are a significant downgrade in compatibility, durability, quality, and overall satisfaction.
Our goal at Headsets Direct is to find you the best headset for your needs the first time, have it work properly out of the box and perform with efficiency and ease. This allows you to be more productive with hands free communication and provides less shoulder and neck tension while talking. All accompanied by a pleasant buying experience that is backed by a reputable company that cares.
Headsets Direct provides the complete line of Plantronics headsets and accessories, and as a Plantronics Stocking Distributor, most items are in stock and ready to ship immediately. Headsets Direct provides a wide range of telephone headset solutions with many options for all types of customers. For office professionals, call centers and contact centers, commercial grade headsets are available in many styles and specifications built to the highest standards, including Polaris headsets for many new telephones that support non-amplified headsets. For professional telephone headsets users of home and small offices, the consumer line of products provides a less expensive headset with many of the same hands free benefits. The mobile line of headsets provides safety and convenience for people on the go with cellular and cordless telephones. VoiP, soft phones and game players can take advantage of computer headsets for both soundboard and USB connections.
Authorized Plantronics Stocking Distributor
Headsets Direct is proud to be an Authorized Plantronics Distributor. This means that we buy directly from Plantronics and not from another source. Plantronics only sells their products to distributors, not end users or dealers. Unlike other suppliers, this enables Headsets Direct to provide its’ customers additional support directly from the manufacturer. If you need warranty replacements, headset repairs, or technical assistance, our direct partnership with Plantronics allows our customer requests to be expedited and resolved quickly. On-site support from a Plantronics representative may also be available with larger purchases.
We know Headsets - It's all that we do
All representatives at Headsets Direct have extensive training, including hands on experience and daily use of the headset models that we provide. We take great pride in our headset knowledge and the fact that we are consultants to you, our customer, not salespersons. This achieves an added comfort level and assurance for our customers, as well as the peace of mind that our representatives will only offer an excellent headset solution, tailored exclusively to individual customer needs. Unlike many suppliers, Headsets Direct is able to provide customers with both new and refurbished product. All new headsets and amplifiers come with a full manufacturer warranty. Refurbished headsets and amplifiers have a 6-month warranty and are the same high quality, commercial grade product, but at a less expensive price. Refurbished headsets can save customers up to 75% when compared to the suggested retail price of a new item. In addition, government agencies can take advantage of GSA pricing, policies and terms when purchasing from Headsets Direct.
65-70% of our business comes from existing customers
Why do customers continue to buy from us and refer their friends and co-workers?
Superior product knowledge
Excellent customer service
Representatives are trained as consultants - not sales people
Specialists in the headset industry
Direct relationships with the manufacturers
High quality product at affordable prices
Product is in stock and ready to ship
Updates on new products and specials upon request
Online ordering is fast, easy, safe and secure
Customer information is never rented or sold
30-day money back guarantee
Headsets Direct is located in historic Prescott, Arizona.
Thank you for taking the time to learn about Headsets Direct and the high standards we have set for ourselves. We know there are many companies, models and prices to choose from and given the opportunity, Headsets Direct will provide you a satisfying buying experience. We're always ready to help when you need assistance. We value your input and always want to hear your thoughts and ideas on how to make us better.