Poly CCX 400 Business Media Phone

(Touch Screen) Teams Version


  • Same Day
  • Poly Gold Partner

Poly CCX 400 Business Media Phone

  • Touch screen convenience with a 5″ multi-touch LCD display
  • Hear every nuance with award-winning Poly audio technology
  • Two Gigabit Ethernet ports
  • One USB-A port for headset connectivity
  • Microsoft Teams version available
  • Support Sold Separately – See Below
  • 3 Minimum Order

Microsoft Teams Certified    Zoom Certified

  • Same Day Shipping On In Stock Items
  • Warranty 1-Year

Business Media Desk Phone With Color Touchscreen

The Poly CCX 400 Business Media Phone is the “next generation” of CCX family of phones. With a 5-inch color touch screen and Android 9 powered performance, this phone is easy to use and sounds great – and blocks out the background noise to keep your conversations on track.

Poly CCX 400 IP Business Phone

Exceptional Voice Clarity

Hear every nuance with the industry’s best sound quality featuring Poly HD Voice and Ploy Acoustic Clarity. Eliminate distracting background noise with exclusive Poly Acoustic Fence.

Dependable and Easy-to-Use

The CCX 400 improves collaboration and increases productivity – always on and ready for the next call. The Poly CCX 400 Business Media Phone combines an attractive ergonomic design with an intuitive user touch screen interface that together reduce the time spend learning new features and functions.

Straightforward Deployment

Easy for IT to manage with robust provisioning and management of telephony deployment and support.

Poly CCX 400 Business Media Phone Features:

Color Touch-screen Operation

  • Simple touch-access to contacts, meetings and voicemails – so users can get right to work

Audio Features

  • Hear every nuance with award-winning Poly audio technology


  • Headset options suit workers’ style with many ways to connect (USB, RJ9, and EHS ports)

Android 9 Performance

  • Fast, responsive scrolling, Dark UI option

Handset Speakerphone

  • Full duplex performance you can count on


  • Message waiting indicator lets you know when you have a voicemail

Poly CCX 400 Business Media Phone Specifications:

User Interface Features

  • Gesture-based, multi touch-capable capacitive touch screen
  • 5-inch color LCD (720 x 1280 pixel)
  • 9:16 aspect ratio
  • Screen saver
  • On-screen virtual keyboard
  • Voicemail support
  • Adjustable base height
  • One USB-A port for media and storage applications
  • Unicode UTF-8 character support
  • Adjustable font size selection (regular, medium, large)
  • Normal and dark mode
  • Multilingual user interface

Audio Features

  • Poly HD Voice technology delivers lifelike voice quality for each audio path; handset, hands-free speakerphone, and optional headset
  • Poly Acoustic Clarity technology providing full-duplex conversations, acoustic echo cancellation and background noise suppression
  • TIA-920 wideband audio, type 1 compliant (IEEE 1329 full duplex)
  • Frequency response – 150 Hz – 7 kHz for handset, optional headset and hands-free speakerphone modes
  • Codecs: G.711 (A-law and μ-law), G.729AB, G.722 (HD Voice), G.722.1 iLBC
  • Individual volume settings with visual feedback for each audio path
  • Voice activity detection
  • Comfort noise generation
  • DTMF tone generation (RFC 2833 and in-band)
  • Low-delay audio packet transmission
  • Adaptive jitter buffers
  • Packet loss concealment
  • OPUS support

Headset and Handset Compatibility

  • Dedicated RJ-9 headset port
  • Hearing aid compatibility to ITU-T P.370 and TIA 504A standards
  • Compliant with ADA Section 508 Subpart B
  • 1194.23 (all)
  • Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids
  • Compatible with commercially-available TTY adapter equipment
  • USB headset support

Network and Provisioning for the Poly CCX 400 Business Media Phone

  • SIP protocol support
  • SDP
  • IETF SIP (RFC 3261 and companion RFCs)
  • Two-port gigabit Ethernet switch
  • 10/100/1000Base-TX across LAN and PC ports
  • Conforms to IEEE802.3-2005 (Clause 40) for Physical media attachment
  • Conforms to IEEE802.3-2002 (Clause 28) for link partner auto-negotiation
  • Manual or dynamic host configuration protocol (DHCP) network setup
  • Time and date synchronization using SNTP
  • FTP/TFTP/HTTP/HTTPS server-based central provisioning for mass deployments
  • Provisioning and call server redundancy supported*
  • QoS Support – IEEE802.1p/Q tagging (VLAN), Layer 3 TOS, and DHCP
  • VLAN-CDP, DHCP VLAN discovery, LLDP-MED for VLAN discovery
    • Network address translation support for static configuration and “keep-alive”
  • SIP signaling
  • RTCP and RTP support
  • Event logging
  • Syslog
  • Hardware diagnostics
  • Status and statistics reporting
  • IPv4 and IPv6
  • TCP
  • UDP

*Planned localization

Security for the Poly CCX 400 Business Media Phone

  • 802.1X authentication and EAPOL Media encryption via SRTP
  • Transport layer security (TLS)
  • Encrypted configuration files
  • Digest authentication
  • Password login
  • Support for URL syntax with password for boot server address
  • HTTPS secure provisioning
  • Support for signed software executables

Power (Varies by SKU)

  • Built-in auto sensing IEEE 802.3af PoE (Power over Ethernet) (Class 3) 13 W (Max)
  • External Universal AC/DC Adapter 5VDC @ 3 A (15 W)
  • ENERGY STAR® rated

Regulatory Approvals**

  • USA FCC and NRTL

**Planned compliance


  • UL 62368-1


  • FCC Part 15 Class B

Operating System

  • Android 9

Operating Conditions

  • Temperature: +32 to 104° F
  • Relative humidity: 5% to 95%, non-condensing

Storage Temperature

  • 40 to 160° F


  • Size: 7.1 in x 8.5 in x 2.0 in (WxHxD)
  • Weight: 2.23 lbs
  • Warranty: 1 year
  • CCX 400

Poly Variations

  • SKU: 2200-49700-025 (CCX 400 Business Media Phone. Open SIP. PoE (Power over Ethernet). Ships without power supply. (UPC: 00610807893349)
  • SKU: 2200-49700-001 (CCX 400 Business Media Phone. Open SIP. PoE (Power over Ethernet). Ships with NA power supply. (UPC: 00610807893325)
  • SKU: 2200-49700-019 CCX 400 Business Media Phone. Microsoft Teams. PoE (Power over Ethernet). Ships without power supply. (UPC: 00610807893332)

HP Variations

  • SKU: 849A1AA#AC3 (CCX 400 Business Media Phone. Open SIP. PoE (Power over Ethernet). Ships without power supply. (UPC: 197497506297)
  • SKU: 84C14AA#ABA (CCX 400 Business Media Phone. Open SIP. PoE (Power over Ethernet). Ships with NA power supply. (UPC: 197497515633)
  • SKU: 848Z8AA#AC3 CCX 400 Business Media Phone. Microsoft Teams. PoE (Power over Ethernet). Ships without power supply. (UPC: 197497506242)

What Comes In The Poly CCX 400 Box:

  • CCX 400 Console
  • Handset with handset cord
  • Network (LAN) cable – CAT-5E
  • Desk stand
  • Setup Sheet
  • Power supply dependent upon SKU

Additional information for the Poly CCX 400 Business Media Phone


Same Day Shipping On In Stock Items





USB Connection Type

Standard USB-A


Open SIP (PoE), MS Teams (PoE), Open SIP (w/ Power Supply)



Poly SKU

2200-49700-025 (Open SIP), 2200-49700-001 (Open SIP PS), 2200-49700-019 (Microsoft Teams)

Poly UPC

00610807893349 (POE), 00610807893325 (w/ Power Supply), 00610807893332 (MS Teams)


849A1AA#AC3 (Open SIP), 84C14AA#ABA (Open SIP PS), 848Z8AA#AC3 (Microsoft Teams)


197497506297 (Open SIP), 197497515633 (Open SIP PS), 197497506242 (Microsoft Teams)


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