Poly Edge E500 IP Desk Phone

Poly Edge E500 IP Desk Phone w/ Advanced Business Features

Our most versatile phone to date, the Poly Edge E500 IP Desk Phone offers industry-leading Poly audio and a host of advanced features. Built for hot-desking or home offices, these phones pair our famous noise reduction technology with cutting-edge design that brings style to any desktop.

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Built to Grow

STARTS BIG AND GROWS AS YOUR BUSINESS DOES

This workhorse phone is outfitted with a big 5-inch color display and is designed to handle up to 48 lines. What’s more, the Edge E500 can take on two additional expansion modules, supporting up to 66 more contacts each.

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Enterprise-Quality Sound

HD AUDIO AND POLY FAMOUS NOISE-BLOCKING TECHNOLOGY

The Poly Edge E500 offers the latest in noise-blocking with Poly NoiseBlockAI and Acoustic Fence technologies. And with crystal-clear HD voice technology it offers the best possible sound from home or office.

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Integrated Microban® Antimicrobial Protection

Rest assured that your devices, enhanced with Microban® antimicrobial product protection, stay cleaner, fresher and more durable for longer. Protection that lasts the life of the product, actively reducing the growth of bacteria 24 hours a day, 7 days a week.

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Poly Edge E500 IP Desk Phone Features:

• Stay informed with style with the surround light status indicator with RGB mixing.
• Built-in NFC technology for advanced integrations.
• Phones stay cleaner, longer with integrated Microban® antimicrobial protection.
• Hear every nuance with signature Poly HD voice and bass frequency enhancing speaker design.
• Poly Acoustic Fence and Poly NoiseBlockAI technologies eliminate noise and distractions.
• 12-line keys support up to 48 lines, features, and contacts.
• 4 soft keys under the display are context sensitive making features easy to find.
• New pagination key brings additional lines and speed dial contacts into view.
• Large, 5-inch color IPS display shows everything you need from your phone to be more productive.
• Two high speed GigE PoE Ethernet ports for the LAN connection to your IP phone with a passthrough connection to your PC.
• Improved accessibility with text-to-speech feature and screen color adjustments for color blindness and larger font settings.
• Know how you are connected or if you are on mute with backlit keys.
• Add your choice of devices, with USB ports for expansion modules, headsets, or charging devices
• Turn your Poly Edge E500 phone into an attendant console by adding up to 2 Poly Edge E Expansion Modules

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Poly Edge E500 IP Desk Phone Specifications:

GENERAL

• SKU # 2200-87855-025
• Warranty: 1-year
• Poly + enchanted support available (sold separately)

LINES/FEATURE KEYS

• 12-line keys supporting up to 48-line key assignments for lines, contacts, and features supported with pagination
• 4 context-sensitive “soft” keys
• 4-way navigation key cluster with center “Select” key
• Home and back feature keys
• Pagination key for additional lines/contacts
• Volume +/- control keys
• Hold and Transfer keys
• Headset select key
• Speakerphone select key
• Mute key (illuminated when muted)
• Voicemail key
• Up to 2 Poly Edge E Expansion modules are supported for additional line keys (sold separately)

USER INTERFACE FEATURES

• Color 5″ LCD display (800×400 pixel resolution)
• Voicemail support
• WebKit-based browser
• 2-position desk stand (optional wall mount kit sold separately)
• Unicode UTF-8 character support
• 2 USB Type-C ports for media, storage applications, headset, expansion module and future video camera connectivity
• Surround lighting for the status indicator (RGB with color mixing)
• NFC Support
• Multilingual user interface

POLY EDGE E500 IP DESK PHONE AUDIO FEATURES

• Poly HD Voice technology delivers lifelike voice quality for each audio path: Handset, hands-free speakerphone, and optional headset
• Poly Acoustic Clarity technology provides full duplex conversations, acoustic echo cancellation, and background noise suppression
• Poly Acoustic Fence technology eliminates background noise when using a handset or wired headset
• Poly NoiseBlockAI technology removes most background noise when using the speakerphone
• Poly Computer Audio Connector app installed on your PC (Windows only) enables selecting your phone for PC audio in/out to use the phone’s handset, optional headset and handsfree speakerphone with PC applications
• Bass frequency enhancing design
• Frequency response – 150 Hz-14kHz for handset, optional headset and handsfree speakerphone modes
• Codecs: G.711 (A-law and µ-law), G.729AB, G.722 (H400 Voice), G.722.1, iLBC, OPUS
• TIA-920 wideband audio, type 1 compliant (IEEE 1329 full duplex)
• Individual volume settings with visual feedback for each audio path
• Voice activity detection
• Comfort noise generation
• DTMF tone generation (RFC 2833 and in-band)
• Low delay audio packet transmission
• Adaptive jitter buffers

PACKET LOSS CONCEALMENT HEADSET AND HANDSET COMPATIBILITY

• Dedicated RJ-9 headset port
• Hearing aid compatibility to ITU-T P.370 and TIA504A standards
• Compliant with ADA Section 508 Subpart B 1194.23 (all)
• Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids
• Compatible with commercially available TTY adapter equipment
• USB headset support (USB Type-C)

CALL HANDLING FEATURES*

• *Most software-enabled features and capabilities must be supported by the server. Please contact your IP PBX/Softswitch vendor or service provider for a list of supported features.
• Enhanced Feature Keys make powerful feature shortcuts online key appearances or soft keys
• Shared call/bridged line appearance
• Busy Lamp Field (BLF)
• Flexible line appearance (1 or more-line keys can be assigned for each line extension)
• Distinctive incoming call treatment/ call waiting
• Call timer and call waiting
• Call transfer, hold, divert (forward), park, pickup
• Called, calling, connected party information
• Local 3-way audio conferencing
• 1-touch speed dial, redial
• Remote missed call notification
• Do not disturb function
• Reverse Number Lookup via LDAP
• Calling Party Identification (RFC8225 classifications—Trusted, Unknown, SPAM)
• Electronic hook switch capable
• Local configurable digit map/dial plan

OPEN APPLICATION PLATFORM

• WebKit-enabled full browser that supports HTML5, CSS, SSL security and JavaScript
• Supports Polycom Apps SDK and API for third-party business and personal applications
• NFC-enabled Edge E series phones allow third-party applications to read serial number and other device information that can be useful in application development such as guest login for phone hoteling or Bluetooth pairing.
• Corporate directory access using LDAP
• Visual Conference Management

POLY EDGE E500 IP DESK PHONE NETWORK AND PROVISIONING

• SIP Protocol Support
• SDP
• IETF SIP (RFC 3261 and companion RFCs)
• Two-port gigabit Ethernet switch 10/100/1000Base-TX across LAN and PC ports
  • Conforms to IEEE802.3-2005 (Clause 40) for Physical media attachment
  • Conforms to IEEE802.3-2002 (Clause 28) for link partner auto-negotiation
• Manual or dynamic host configuration protocol (DHCP) network setup
• Time and date synchronization using SNTP
• FTP/FTPS/TFTP/HTTP/HTTPS server based central provisioning for mass deployments
• Provisioning and call server redundancy supported*
  • Most software-enabled features and capabilities must be supported by the server. Please contact your IP PBX/Softswitch vendor or service provider for a list of supported features.
• QoS Support-IEEE 802.1p/Q tagging (VLAN), Layer 3 TOS, and DHCP
• VLAN-CDP, DHCP VLAN discovery, LLDP-MED for VLAN discovery
• Network Address Translation (NAT) – support for static configuration
• “Keep-Alive” SIP signaling
• RTCP and RTP support
• Event logging
• Syslog
• Hardware diagnostics
• Status and statistics reporting
• IPv4, IPv6, dual stack (IPv4/IPv6) mode
• TCP
• UDP
• DNS-SRV

SECURITY

• 802.1X Authentication and EAPOL Media encryption via SRTP
• Transport Layer Security (TLS)
• Encrypted configuration files
• Digest authentication
• Password login
• Support for URL syntax with password for boot server address
• HTTPS secure provisioning
• Support for signed software executables

POWER

• Built-in auto sensing IEEE 802.3af Power over Ethernet (PoE) (Class 4) 13 W (Max)
• External Universal AC/DC Adapter 48VDC @ 0.52 (12W) – Power supply unit (PSU) sold separately*
  • *Ordering an optional power supply unit will be necessary if not powered over Ethernet with PoE (i.e. Using Wi-Fi for network)

REGULATORY APPROVALS**

• FCC Part 15 (CFR 47) Class B
• CE Mark
• TAA

**Planned localizations

SAFETY

• UL 62368-1

POLY EDGE E500 IP DESK PHONE PACKAGE CONTENTS

• Console with Microban® Antimicrobial protection
• Handset with Microban® Antimicrobial protection
• Handset cord with Microban® Antimicrobial protection
• Network (LAN) cable – CAT-5E
• Desk stand
• Setup sheet

OPTIONAL ACCESSORIES

• Poly Edge E Expansion Module: 2200-87020-025 (sold separately)
• Poly Edge E500 Power supply unit (PSU): 2200-49760-001 (sold separately)