Poly CCX 500 Business Media Phone

Need a Perfect Desk Phone? 

The Latest Sound Technology For The Clearest Calls

Hear every nuance with Poly HD voice (100-20kHZ) and Poly Acoustic Clarity technologies. Destroy distracting background noise with Poly Acoustic Fence technology. And brace yourself for our advanced noise blocking technology.

Easy-To-Use Interface And Design

The CCX 500 supercharges collaboration, thanks to 100% availability. Mix in a gorgeous ergonomic design, intuitive user touchscreen interface, and a dedicated Teams button (Microsoft Teams edition) or Application button (Open SIP), and you’re ready for a serious productivity boost.

Headset Or Handset Options At Your Fingertips

Its integrated Bluetooth technology, 2 USB ports, RJ9, and EHS ports mean you can go hands-free with more headset choices than ever before. Never use a handset? Order the CCX500 without one.

Better Management. Better Insights. Better Support

It’s an IT manager’s dream. Robust provisioning and management of telephony deployment and support make setup a snap.

Poly CCX 500 Business Media Phone Features:

Color Touch-screen Operation

• Simple touch-access to contacts, meetings and voicemails – so users can get right to work

Audio Features

• Hear every nuance with award-winning Poly audio technology

Headsets

• Headset options suit workers’ style with many ways to connect (USB, RJ9, Bluetooth, and EHS ports)

Android 9 Performance

• Fast, responsive scrolling, Dark UI option

Handset Speakerphone

• Full duplex performance you can count on

Indicator

• Message waiting indicator lets you know when you have a voicemail

Poly CCX 500 Business Media Phone Specifications:

User Interface Features

• Gesture-based, multitouch-capable touchscreen
• 5-inch color LCD (720 x 1280 pixel)
• 9:16 aspect ratio Screensaver
• On-screen virtual keyboard
• Voicemail support
• Adjustable base height
• 1 USB type-A port (2.0 compliant) for media and storage applications
• 1 USB Type-C port (2.0 compliant) for media and storage applications
• Integrated Bluetooth 4.2
• Unicode UTF-8 character support
• Adjustable font size selection (regular, medium, large)
• Normal and dark mode
• Multilingual user interface* including Chinese, Danish, Dutch, English (Canada/ US/UK), French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Slovenian, Spanish, and Swedish
• *Planned localization

Audio Features

• Poly HD Voice technology delivers lifelike voice quality for each audio path: handset, hands-free speakerphone, and optional headset
• Poly Acoustic Clarity technology provides full duplex conversations, acoustic echo cancellation, and background noise suppression
• TIA-920 wideband audio, type 1 compliant (IEEE 1329 full duplex)
• Frequency response—100 Hz–20 kHz for handset, optional headset, and handsfree speakerphone modes
• Codecs: G.711 (A-law and μ-law), G.729AB, G.722 (HD Voice), G.722.1 iLBC
• Individual volume settings with visual feedback for each audio path
• Voice activity detection
• Comfort noise generation
• DTMF tone generation (RFC 2833 and in-band)
• Low delay audio packet transmission
• Adaptive jitter buffers
• Packet loss concealment
• OPUS support

Headset and Handset Compatibility

• Dedicated RJ-9 headset port
• Hearing aid compatibility to ITU-T P.370 and TIA 504A standards
• Compliant with ADA Section 508 Subpart B 1194.23 (all)
• Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids
• Compatible with commercially available TTY adapter equipment
• USB headset support
• Bluetooth headset support

Network and Provisioning

• SIP protocol support
• SDP
• IETF SIP (RFC 3261 and companion RFCs)
• Two-port gigabit Ethernet switch
• 10/100/1000Base-TX across LAN and PC ports
• Conforms to IEEE802.3-2005 (Clause 40) for physical media attachment
• Conforms to IEEE802.3-2002 (Clause 28) for link partner auto-negotiation
• Manual or dynamic host configuration protocol (DHCP) network setup
• Time and date synchronization using SNTP
• FTP/TFTP/HTTP/HTTPS server-based central provisioning for mass deployments
• Provisioning and call server redundancy supported *
• QoS Support—IEEE 802.1p/Q tagging
• (VLAN), Layer 3 TOS, and DHCP
• VLAN—CDP, DHCP VLAN discovery, LLDPMED for VLAN discovery – Network address translation support for static configuration and “keep-alive”
• SIP signaling
• RTCP and RTP support
• Event logging
• Syslog
• Hardware diagnostics
• Status and statistics reporting
• IPv4 and IPv6
• TCP
• UDP
• DNS-SRV

*Planned localization

Security

• 802.1X authentication and EAPOL media encryption via SRTP
• Transport layer security (TLS)
• Encrypted configuration files
• Digest authentication
• Password login
• Support for URL syntax with password for boot server address
• HTTPS secure provisioning
• Support for signed software executables

Power

• Built-in auto sensing IEEE 802.3af Power over Ethernet (Class 0) 13W (Max)
• External universal AC/DC adapter (optional) 48VDC @ 0.52A (25W)
• ENERGY STAR® rated

Regulatory Approvals**

• USA FCC and NRTL

**Planned compliance

Safety

• UL 62368-1

EMC

• FCC Part 15 Class B

Operating System

• Android 9

Part Numbers

• 2200-49720-001 CCX 500 Business Media Phone. Open SIP. PoE. Ships with power supply. (UPC 610807893400)
• 2200-49720-025 CCX 500 Business Media Phone. Open SIP. PoE. Ships without power supply. (UPC  610807893424)
• 2200-49710-025 CCX 500 Business Media Phone without handset. Open SIP. PoE. Ships without power supply.
• 2200-49720-019 CCX 500 Business Media Phone. Microsoft Teams/SFB. PoE. Ships without power supply.
• 2200-49710-019 CCX 500 Business Media Phone without handset. Microsoft Teams/ SFB. PoE. Ships without power supply.
• 2200-49713-001 CCX 500 wall mount Kit

General

• With handset: 17.8cm x 21.6cm x 5.2cm WxHxD (7.0in x 8.5in x 2.0in WxHxD)
• CCX 500 with handset carton weight: 1.28 kg (2.82 lbs)
• Warranty: 1 year

What Comes In The Poly CCX 500 Business Media Phone Box:

• CCX 500 Console
• Handset with handset cord (handset model only)
• Network (LAN) cable—CAT-5E
• Desk stand
• Setup sheet
• A/C Power Adapter depending on SKU