Poly CCX 500 Business Media Phone

(Touch Screen) Teams Version


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Poly CCX 500 Business Media Phone

  • Microsoft Teams version is going End of Life. Available while supplies last.
  • Touch screen convenience with a 5″ multi-touch LCD display
  • Award-winning Poly Acoustic Fence technology
  • Contacts/meetings are easily accessible on color touch screen
  • Support Sold Separately – See Below
  • 3 Minimum Order

Microsoft Teams Certified    Zoom Certified

  • Same Day Shipping On In Stock Items
  • Warranty 1-Year
  • Non-Returnable
Featured Videos
Poly CCX Overview
Poly CCX Series Audio Innovations

Need a Perfect Desk Phone? 

Meet the new standard in desktop touch screen phones. The Poly CCX 500 Business Media Phone has workers feeling confident they’ll sound professional on every call. No word or inflection is missed, thanks to legendary audio quality, Poly HD Voice, and Poly Acoustic Clarity.

And let’s hear it for Poly Acoustic Fence. It eliminates background noise to keep calls quiet wherever it’s noisy—like open offices and call centers.


By design, the CCX 500 business media phone is simple and intuitive to use—with one-touch-access to your contacts and meetings. So users can get right to work. IT will be a fan too. Robust provisioning and management capabilities take the headache out of telephony deployment and support.

Looking for usability options? You got it. Choose a headset or handset. More options, more happiness.

  • Models choices supporting Open SIP or native Microsoft Teams
  • Color touchscreen operation with 5-inch multi-touch LCD display
  • Hear every nuance with Poly HD Voice and Poly Acoustic Clarity
  • Eliminate distracting background noise with Poly Acoustic Fence
  • Full duplex speakerphone operation with world-class echo cancellation
  • Powerful chipsets to support next-generation features
  • Easy to install anywhere with optional Wi-Fi dongle (coming soon)
  • Headset options to suit any style (Bluetooth®, USB, RJ9)

Hear every nuance with Poly HD voice (100-20kHZ) and Poly Acoustic Clarity technologies. Destroy distracting background noise with Poly Acoustic Fence technology. And brace yourself for our advanced noise blocking technology.

The CCX 500 supercharges collaboration, thanks to 100% availability. Mix in a gorgeous ergonomic design, intuitive user touchscreen interface, and a dedicated Teams button (Microsoft Teams edition) or Application button (Open SIP), and you’re ready for a serious productivity boost.

Its integrated Bluetooth technology, 2 USB ports, RJ9, and EHS ports mean you can go hands-free with more headset choices than ever before. Never use a handset? Order the CCX500 without one.

It’s an IT manager’s dream. Robust provisioning and management of telephony deployment and support make setup a snap.

Poly CCX 500 Business Media Phone Features:

Color Touch-screen Operation

  • Simple touch-access to contacts, meetings and voicemails – so users can get right to work

Audio Features

  • Hear every nuance with award-winning Poly audio technology


  • Headset options suit workers’ style with many ways to connect (USB, RJ9, Bluetooth, and EHS ports)

Android 9 Performance

  • Fast, responsive scrolling, Dark UI option

Handset Speakerphone

  • Full duplex performance you can count on


  • Message waiting indicator lets you know when you have a voicemail

Poly CCX 500 Business Media Phone Specifications:

User Interface Features

  • Gesture-based, multitouch-capable touchscreen
  • 5-inch color LCD (720 x 1280 pixel)
  • 9:16 aspect ratio Screensaver
  • On-screen virtual keyboard
  • Voicemail support
  • Adjustable base height
  • 1 USB type-A port (2.0 compliant) for media and storage applications
  • 1 USB Type-C port (2.0 compliant) for media and storage applications
  • Integrated Bluetooth 4.2
  • Unicode UTF-8 character support
  • Adjustable font size selection (regular, medium, large)
  • Normal and dark mode
  • Multilingual user interface* including Chinese, Danish, Dutch, English (Canada/ US/UK), French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Slovenian, Spanish, and Swedish
  • *Planned localization

Audio Features

  • Poly HD Voice technology delivers lifelike voice quality for each audio path: handset, hands-free speakerphone, and optional headset
  • Poly Acoustic Clarity technology provides full duplex conversations, acoustic echo cancellation, and background noise suppression
  • TIA-920 wideband audio, type 1 compliant (IEEE 1329 full duplex)
  • Frequency response—100 Hz–20 kHz for handset, optional headset, and handsfree speakerphone modes
  • Codecs: G.711 (A-law and μ-law), G.729AB, G.722 (HD Voice), G.722.1 iLBC
  • Individual volume settings with visual feedback for each audio path
  • Voice activity detection
  • Comfort noise generation
  • DTMF tone generation (RFC 2833 and in-band)
  • Low delay audio packet transmission
  • Adaptive jitter buffers
  • Packet loss concealment
  • OPUS support

CCX 500 Business Media Phone Compatibility

  • Headset
    • Dedicated RJ-9 headset port
    • USB Headset support
    • Bluetooth headset support
  • Handset
    • Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids
    • Compliant with ADA Section 508 Subpart B 1194.23 (all)
    • Hearing aid compatibility to ITU-T P.370 and TIA 504A standards
    • Compatible with commercially available TTY adapter equipment

Network and Provisioning

  • SIP protocol support
  • SDP
  • IETF SIP (RFC 3261 and companion RFCs)
  • Two-port gigabit Ethernet switch
  • 10/100/1000Base-TX across LAN and PC ports
  • Conforms to IEEE802.3-2005 (Clause 40) for physical media attachment
  • Conforms to IEEE802.3-2002 (Clause 28) for link partner auto-negotiation
  • Manual or dynamic host configuration protocol (DHCP) network setup
  • Time and date synchronization using SNTP
  • FTP/TFTP/HTTP/HTTPS server-based central provisioning for mass deployments
  • Provisioning and call server redundancy supported*
  • QoS Support—IEEE 802.1p/Q tagging
  • (VLAN), Layer 3 TOS, and DHCP
  • VLAN—CDP, DHCP VLAN discovery, LLDPMED for VLAN discovery – Network address translation support for static configuration and “keep-alive”
  • SIP signaling
  • RTCP and RTP support
  • Event logging
  • Syslog
  • Hardware diagnostics
  • Status and statistics reporting
  • IPv4 and IPv6
  • TCP
  • UDP

*Planned localization


  • 802.1X authentication and EAPOL media encryption via SRTP
  • Transport layer security (TLS)
  • Encrypted configuration files
  • Digest authentication
  • Password login
  • Support for URL syntax with password for boot server address
  • HTTPS secure provisioning
  • Support for signed software executables

Poly CCX 500 Power

  • Built-in auto sensing IEEE 802.3af Power over Ethernet (Class 0) 13W (Max)
  • External universal AC/DC adapter (optional) 48VDC @ 0.52A (25W)
  • ENERGY STAR® rated

Regulatory Approvals**

  • USA FCC and NRTL

**Planned compliance


  • UL 62368-1


  • FCC Part 15 Class B

Operating System

  • Android 9

Phone Versions – Poly

  • CCX 500 Business Media Phone. Open SIP. PoE. Ships with power supply.
    • SKU: 2200-49720-001
    • UPC: 00610807893400
  • CCX 500 Business Media Phone. Open SIP. PoE. Ships without power supply.
    • SKU: 2200-49720-025
    • UPC: 00610807893424
  • CCX 500 Business Media Phone. Microsoft Teams/SFB. PoE. Ships without power supply.
    • SKU: 2200-49720-019
    • UPC: 00610807893417

Phone Versions – HP

  • CCX 500 Business Media Phone. Open SIP. PoE. Ships with power supply.
    • SKU: 84C15AA#ABA
    • UPC: 197497515640
  • CCX 500 Business Media Phone. Open SIP. PoE. Ships without power supply.
    • SKU: 82Z78AA
    • UPC: 197497342734
  • CCX 500 Business Media Phone. Microsoft Teams/SFB. PoE. Ships without power supply.
    • SKU: 82Z76AA
    • UPC: 197497342710


  • With handset: 17.8cm x 21.6cm x 5.2cm WxHxD (7.0in x 8.5in x 2.0in WxHxD)
  • CCX 500 with handset carton weight: 1.28 kg (2.82 lbs)
  • Warranty: 1 year

What Comes In The Poly CCX 500 Business Media Phone Box:

  • CCX 500 Console
  • Handset with handset cord (handset model only)
  • Network (LAN) cable—CAT-5E
  • Desk stand
  • Setup sheet
  • A/C Power Adapter (depending on SKU)

Additional information


Same Day Shipping On In Stock Items





USB Connection Type

Standard USB-A



Poly SKU

2200-49720-001 (w/ Power Supply), 2200-49720-025 (POE), 2200-49720-019 (MS Teams)


84C15AA#ABA (w/ Power Supply), 82Z78AA (POE), 82Z76AA (MS Teams)

Poly UPC

00610807893424 (POE), 00610807893400 (w/ Power Supply), 00610807893417 (MS Teams)


Open SIP


PoE, Power Supply Included, MS Teams PoE


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