Headsets for Avaya Phones.

Avaya (formerly called AT&T and Lucent) is a leading telephone company and has done an excellent job integrating telephone headset usage into their standard Avaya telephones and newer VoIP softphones. Numerous headsets are compatible with Avaya telephones, but finding the correct amplifier or direct connect cable is the key to getting a headset to work properly with your Avaya phone.

The following guide will explain the compatible equipment you need, including many pictures to simplify the process of finding an Avaya headset for your application.

                                                                        Last Updated –  June 2019


 

How to use our Headsets for Avaya Phones guide:

Selecting headsets for your Avaya phone has never been easier with our how to guide.  From first time buyers questions to long time headset users, this guide will provide a deeper understanding of exactly how your headset will work and what you need.  Most importantly…be sure to call if you have questions because it’s our support that sets us apart.  We’re Plantronics Certified Headset Experts ready to help before, during and after the sale!

  • Section 1: Avaya Compatibility Chart
  • Section 2: Understanding What’s Required for a Corded Avaya Headset Solution
  • Section 3: How Corded Headsets Work With Your Avaya Telephone
  • Section 4: Wireless Headset Options For Avaya Phones
  • Section 5: Remote Answer And Hang-Up For Wireless Headsets

 

1- Avaya Headset Compatibility Chart

How to use this guide:

1) Find your phone model (Column 1)
2) Decide if you want a corded or wireless solution:

Corded:
QD (Quick Disconnect) headset solutions also require a cable or amp.
Visit Understanding Amplifiers & Cables

Wireless:
Adding an optional EHS cables or Lifter will allow for remote answer/hangup

Avaya Model: Corded Headsets Cable or Amp needed
with QD Headsets
  Wireless
Headsets
EHS Cable/Lifter
Avaya 1120e QD A10 or M22 CS500 & Savi Series APU-76 or HL104
Avaya 1140e QD A10 or M22 CS500 Series, Savi Series
or Bluetooth
APU-76 or HL104
Avaya 1150e QD A10 or M22 CS500 & Savi Series APU-76 or HL104
Avaya 1200 Series QD A10 or M22 CS500 & Savi Series HL104
Avaya 1403 QD M22 CS500 & Savi Series HL104
Avaya 1408 QD HIC or M22 CS500 & Savi Series APV-63 or HL104
Avaya 1416 QD HIC or M22 CS500 & Savi Series APV-63 or HL104
Avaya 1603 QD M22 CS500 & Savi Series HL104
Avaya 1603SW IP QD M22 CS500 & Savi Series HL104
Avaya 1608 IP QD HIS or M22 CS500 & Savi Series APV-63 or HL104
Avaya 1616 IP QD HIS or M22 CS500 & Savi Series APV-63 or HL104
Avaya 16CC NONE NONE NONE NONE
Avaya 2402 QD M22 CS500 & Savi Series HL10
Avaya 2410 QD HIC or M22 CS500 & Savi Series APV-63 or HL10
Avaya 2420 QD HIC or M22 CS500 & Savi Series APV-66 or HL10
Avaya 2500 Series QD M22 CS500 & Savi Series NONE
Corded Headsets Cable or Amp needed
with QD Headsets
  Wireless
Headsets
EHS Cable/Lifter
Avaya 3631 NONE NONE NONE NONE
Avaya 3901 QD M22 CS500 & Savi Series NONE
Avaya 3902 QD M22 CS500 & Savi Series NONE
Avaya 3903 QD A10 or M22 CS500 & Savi Series NONE
Avaya 3904 QD A10 or M22 CS500 & Savi Series NONE
Avaya 3905 QD A10 or M22 CS500 & Savi Series NONE
Avaya 4412D QD HIC or M22 CS500 & Savi Series2 HL10
Avaya 4424D+ QD HIC or M22 CS500 & Savi Series2 HL10
Avaya 4601 QD M22 CS500 & Savi Series HL10
Avaya 4602 QD M22 CS500 & Savi Series HL10
Avaya 4606 QD HIC or M22 CS500 & Savi Series2 HL10
Avaya 4610 QD HIC or M22 CS500 & Savi Series APV-665
Avaya 4610SW QD HIC or M22 CS500 & Savi Series APV-665
Avaya 4612 QD HIC or M22 CS500 & Savi Series2 HL10
Avaya 4620 QD HIC or M22 CS500 & Savi Series APV-665
Avaya 4620SW QD HIC or M22 CS500 & Savi Series APV-665
Avaya 4621 QD HIC or M22 CS500 & Savi Series APV-665
Avaya 4621SW QD HIC or M22 CS500 & Savi Series APV-665
Avaya 4621SWIP QD HIC or M22 CS500 & Savi Series APV-663
Avaya 4622 QD HIC or M22 CS500 & Savi Series APV-665
Avaya 4622SW QD HIC or M22 CS500 & Savi Series APV-665
Avaya 4624 QD HIC or M22 CS500 & Savi Series2 HL10
Avaya 4625 QD HIC or M22 CS500 & Savi Series APV-665
Avaya 4625SW QD HIC or M22 CS500 & Savi Series APV-665
Avaya 4630 QD HIC or M22 CS500 & Savi Series APV-665
Avaya 4630SW QD HIC or M22 CS500 & Savi Series APV-665
Avaya 5402 QD M22 CS500 & Savi Series HL10
Avaya 5410 QD HIC or M22 CS500 & Savi Series APV-63
Avaya 5420 QD HIC or M22 CS500 & Savi Series APV-665
Avaya 5601 QD M22 CS500 & Savi Series HL10
Avaya 5602 QD M22 CS500 & Savi Series HL10
Avaya 5610 QD HIC or M22 CS500 & Savi Series APV-665
Avaya 5620 QD HIC or M22 CS500 & Savi Series APV-665
Avaya 5621 QD HIC or M22 CS500 & Savi Series APV-665
Corded Headsets Cable or Amp needed
with QD Headsets
  Wireless
Headsets
EHS Cable/Lifter
Avaya 6211 QD M22 CS500 & Savi Series HL10
Avaya 6219 QD M22 CS500 & Savi Series HL10
Avaya 6221 QD M22 CS500 & Savi Series HL10
Avaya 6402 QD M22 CS500 & Savi Series HL10
Avaya 6402D QD M22 CS500 & Savi Series HL10
Avaya 6408+ QD M22 CS500 & Savi Series HL10
Avaya 6408D+ QD M22 CS500 & Savi Series HL10
Avaya 6416D+ QD M22 CS500 & Savi Series HL10
Avaya 6416D+M QD HIC or M22 CS500 & Savi Series APV-63 or HL10
Avaya 6424D+ QD M22 CS500 & Savi Series HL10
Avaya 6424D+M QD HIC or M22 CS500 & Savi Series APV-63 or HL10
Avaya 7303 QD A10 or M22 CS500 & Savi Series HL101
Avaya 7305 QD A10 or M22 CS500 & Savi Series HL101
Avaya 7308 QD A10 or M22 CS500 & Savi Series HL101
Avaya 7311 QD A10 or M22 CS500 & Savi Series HL101
Avaya 7313 QD A10 or M22 CS500 & Savi Series HL101
Avaya 7314 QD A10 or M22 CS500 & Savi Series HL101
Avaya 7316 QD A10 or M22 CS500 & Savi Series HL10
Avaya 7316E QD A10 or M22 CS500 & Savi Series HL10
Avaya 7317 QD A10 or M22 CS500 & Savi Series HL101
Avaya 7318 QD A10 or M22 CS500 & Savi Series HL101
   
Avaya 7400 Series QD M22 CS500 & Savi Series HL10
Avaya 8100 Series QD M22 CS500 & Savi Series HL10
Avaya 8400 Series QD M22 CS500 & Savi Series HL10
Avaya 8520 isdn QD M22 CS500 & Savi Series HL10
Corded Headsets Cable or Amp needed
with QD Headsets
  Wireless
Headsets
EHS Cable/Lifter
Avaya 9330-AV QD U10P or M22 CS500 & Savi Series HL10
     
Avaya 9404 QD HIC or M22 CS500 & Savi Series APV-63
Avaya 9406 QD HIC or M22 CS500 & Savi Series APV-63
Avaya 9408 QD HIC or M22 CS500 & Savi Series APV-63
     
Avaya 9504 QD HIC or M22 CS500 & Savi Series APV-63
Avaya 9508 QD HIC or M22 CS500 & Savi Series APV-63
Avaya 9601 QD HIS or M22 CS500 & Savi Series HL10
Avaya 9608 QD HIS or M22 CS500 & Savi Series APV-63 or HL104
Avaya 9610 QD HIS or M22 CS500 & Savi Series HL104
Avaya 9611 QD HIS or M22 CS500 & Savi Series APV-63 or HL104
Avaya 9611G QD HIS or M22 CS500 & Savi Series APV-63 or HL104
Avaya 9620 QD HIS or M22 CS500 & Savi Series APV-63 or HL104
Avaya 9620C QD HIS or M22 CS500 & Savi Series APV-63 or HL104
Avaya 9620L QD HIS or M22 CS500 & Savi Series APV-63 or HL10
Avaya 9621 QD HIS or M22 CS500 & Savi Series APV-63 or HL10
Avaya 9630 QD HIS or M22 CS500 & Savi Series APV-63 or HL10
Avaya 9640 QD HIS or M22 CS500 & Savi Series APV-63 or HL10
Avaya 9640G QD HIS or M22 CS500 & Savi Series APV-63 or HL10
Avaya 9641 QD HIS or M22 CS500 & Savi Series APV-63 or HL10
Avaya 9650 QD HIS or M22 CS500 & Savi Series APV-63 or HL10
Avaya 9650C QD HIS or M22 CS500 & Savi Series APV-63 or HL10
Avaya 9670 QD HIS or M22 CS500 & Savi Series APV-63 or HL10
Avaya BIS10 QD M22 CS500 & Savi Series HL101
Avaya BIS19 QD M22 CS500 & Savi Series HL101
Avaya BIS22 QD M22 CS500 & Savi Series HL101
Avaya BIS34 QD M22 CS500 & Savi Series HL101
Avaya BIS34D QD M22 CS500 & Savi Series HL101
Corded Headsets Cable or Amp needed
with QD Headsets
  Wireless
Headsets
EHS Cable/Lifter
Avaya Callmaster II QD P10 NONE NONE
Avaya Callmaster III QD P10 NONE NONE
Avaya Callmaster IV QD P10 NONE NONE
Avaya Callmaster V QD U10 or M22 CS500 & Savi Series NONE
Avaya Callmaster VI QD U10 or M22 CS500 & Savi Series NONE
Avaya Console 302A QD P10 NONE NONE
Avaya Console 302B QD P10 NONE NONE
Avaya Console 302C QD P10 NONE NONE
Avaya Console 302D QD HIC CS500 & Savi Series NONE
Avaya Definity 7506 ISDN QD M22 CS500 & Savi Series HL10
Avaya J129 QD HIS or M22 CS500 & Savi Series APV-63
Avaya J139 QD HIS or M22 CS500 & Savi Series APV-63
Avaya J169 QD HIS or M22 CS500 & Savi Series APV-63
Avaya J179 QD HIS or M22 CS500 & Savi Series APV-63
Avaya Merlin BIS 10 QD M22 CS500 & Savi Series HL101
Avaya Merlin BIS 19 QD M22 CS500 & Savi Series HL101
Avaya Merlin BIS 22 QD M22 CS500 & Savi Series HL101
Avaya Merlin BIS 34 QD M22 CS500 & Savi Series HL101
Avaya Merlin BIS34D QD M22 CS500 & Savi Series HL101
Avaya Merlin II QD M22 CS500 & Savi Series HL101
Avaya Merlin Legend MLX 10 QD M22 CS500 & Savi Series HL101
Avaya Merlin Legend MLX 10D QD M22 CS500 & Savi Series HL101
Avaya Merlin Legend MLX 16D QD M22 CS500 & Savi Series HL101
Avaya Merlin Legend MLX 20L QD M22 CS500 & Savi Series HL101
Avaya Merlin Legend MLX 28D QD M22 CS500 & Savi Series HL101
Avaya Merlin Magic 4406D+ QD HIC or M22 CS500 & Savi Series HL101
Avaya Merlin Magic 4412D+ QD HIC or M22 CS500 & Savi Series HL101
Avaya Merlin Magic 4424LD+ QD HIC or M22 CS500 & Savi Series HL101
Corded Headsets Cable or Amp needed
with QD Headsets
  Wireless
Headsets
EHS Cable/Lifter
Avaya Partner 12 QD M22 CS500 & Savi Series HL10
Avaya Partner 12D QD M22 CS500 & Savi Series HL10
Avaya Partner 18 QD M22 CS500 & Savi Series HL10
Avaya Partner 18D QD M22 CS500 & Savi Series HL10
Avaya Partner 34 QD M22 CS500 & Savi Series HL10
Avaya Partner 34D QD M22 CS500 & Savi Series HL10
Avaya Partner 6 QD M22 CS500 & Savi Series HL10
Avaya Partner MLS 12 QD M22 CS500 & Savi Series HL10
Avaya Partner MLS 12D QD M22 CS500 & Savi Series HL10
Avaya Partner MLS 18 QD M22 CS500 & Savi Series HL10
Avaya Partner MLS 18D QD M22 CS500 & Savi Series HL10
Avaya Partner MLS 34 QD M22 CS500 & Savi Series HL10
Avaya Partner MLS 34D QD M22 CS500 & Savi Series HL10
Avaya Partner MLS 6 QD M22 CS500 & Savi Series HL10

 

Note 1:  Due to this telephone’s unique ring tones, you will not receive notification of incoming or transferred calls when using the HL10 handset lifter.

Note 2:  Must plug wireless headset unit into handset jack; it will not work in the headset jack.

Note 3:  Phone will only support electronic hookswitch if firmware release is 1.8 or greater.

Note 4:  The HL10 handset lifter may not set properly on the phone due to the phone’s high angle.

Note 5: If using a sidecar with selected 4600 series and 5400 series phones, the EU24 port on the phone is taken up by the sidecar cable.  Use EHS cable APV-63 instead of APV-66.

 


 

2 – Understanding What’s Required For A Corded Avaya Headset Solution.

To have a corded commercial grade Avaya headset solution you will need two items; the headset and either an amplifier or a direct-connect cable.  Headsets, amplifiers and direct connect cable all join together using a quick-disconnect connection.

 

Quick Disconnect

The first thing to understand about commercial grade Avaya headsets is the headset cable terminates in what the industry calls a “quick-disconnect” connection.  This connection allows you to leave your headset on at all times and quickly disconnect from the amplifier or direct connect cable when you need to walk away from your desk.

 

Amplifiers and Direct Connect Cables

To connect your headset to your Avaya telephone, you also need an amplifier or direct connect cable, depending on the model of your Avaya phone.  You can view your options in our Avaya Headset compatibility chart located on this page.   As you can see on the amplifier and cable, they terminate on one end with a modular clip, which will plug into your Avaya phone.

Originally, an amplifier was required for most Avaya telephones when using headsets.  Avaya worked closely with Plantronics to engineer many of their phones to have the amplifier built into the Avaya telephone.  This eliminated the use of an amplifier and allowed a less expensive direct connect cable to be used with standard H-series headsets.  The only negative to using a direct connect cable is you lose your ability to control your outgoing voice volume.  An amplifier gives complete volume control for your speaker and microphone.


3 – How Corded Headsets Work With Your Avaya Telephone:

When using a corded headset on Avaya telephones, most of the older Avaya phones will use a headset and amplifier.  Avaya has worked closely with Plantronics and designed their newer phones with the amplifier built into the phone allowing a direct-connect cable and headset to be an option.

 

Typical Setup Using Amplifier:

If using any H-Series headset and amplifier, the amplifier will plug into the handset port on your phone.  You will need to remove your handset for each call.  When finished with the call you will return the handset to its cradle to hang-up the call.  If you have a headset port, the standard amplifier is not compatible and will only work through the handset port.  You will have a wide variety of headsets to choose from including noise-canceling models for a loud environment and voice-tube models for a quieter environment.

For the latest models: Plantronics H-Series Headsets for Avaya Phones

 

 

Typical Setup Using Direct-Connect Cable:

If using a newer Avaya phone with a headset port, most likely you can use any H-series headset with a Avaya Direct-Connect cable.  The cable will plug into your headset port and you will simply press a ringing line to answer and the ‘headset button’ to disconnect the call.  The advantage of using a Direct-Connect cable versus an amplifier is cost.  The cable will be $28.50 versus $72 for an amplifier.  The disadvantage of using a Direct-Connect cable is it only works on compatible phones (See our compatibility chart above) and you can’t control your out-going voice volume.  If you’re soft-spoken, your caller will have a hard time hearing you.

 


 

4 – Wireless Headsets Options for Avaya Phones.

You have a wide range of wireless headsets to choose from for your Avaya phone.  You can chose between different styles and functionality.  A commercial grade wireless headset solution is purchased as a complete system (Base/Charger, Headset, A/C Power Adapter are included).  Optionally a Handset Lifter or Electronic Hookswitch Cable (EHS) will need to be purchased to answer and hang up calls remotely.  The base/charger controls compatibility, microphone volume, speaker volume, and also acts as the charger when your headset is not in use.  There are LED lights on the base to indicate power, charging and other features.

 

For the latest wireless models: Plantronics Wireless Headsets

NOTE: Avaya phones with an RJ9 headset jack, using newer models of wireless headsets (CS500 & W700 series) may need to have compatibility setting on the bottom of the headset base adjusted to a different letter (other than default “A”).

 


5 – Remote Answer and Hang-Up For Wireless Headsets

Wireless units give you freedom, and adding a Handset Lifter or EHS cable allows greater productivity by allowing you to answer and hang up remotely.  Both will sense when your phone is ringing and generate beeps in your headset to alert you of a call.  If you choose to take the call, simply press the Call Control Button on your headset to answer the call.  Your phone answers the ringing line and you begin talking.  When finished you press the Call Control Button again to disconnect the call.  You will need to return to your phone to press the appropriate buttons to dial, transfer a call, or to perform any other phone functions.  Most phones will support the Handset Lifter which raises and lowers your telephone’s handset, simulating you answering a call.  The EHS electronically establishes calls on newer phones without the mechanical motor and physical movement of your handset, but otherwise accomplishes the same thing.  Having the ability to answer remotely greatly increases your productivity.  You can answer away from your desk and carry on conversations wherever you need to take them.  It also allows you to answer calls that would have normally gone to voice mail.  This saves you a tremendous amount of time playing phone tag with customers or co-workers.

 

 

For the latest models: Plantronics Handset Lifters & EHS Cables