How to use our Headsets for Avaya Phones guide:

Selecting headsets for your Avaya phone has never been easier with our how to guide.  From first time buyers questions to long time headset users, this guide will provide a deeper understanding of exactly how your headset will work and what you need.  Most importantly…be sure to call if you have questions because it’s our support that sets us apart.  We’re Plantronics Certified Headset Experts ready to help before, during and after the sale!

• Section 1: Avaya Compatibility Chart
• Section 2: Understanding What’s Required for a Corded Avaya Headset Solution
• Section 3: How Corded Headsets Work With Your Avaya Telephone
• Section 4: Wireless Headset Options For Avaya Phones
• Section 5: Remote Answer And Hang-Up For Wireless Headsets

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1- Avaya Headset Compatibility Chart

How to use this guide:

1) Find your phone model (Column 1)
2) Decide if you want a corded or wireless solution:

Corded:
QD (Quick Disconnect) headset solutions also require a cable or amp.
Visit Understanding Amplifiers & Cables

Wireless:
Adding an optional EHS cables or Lifter will allow for remote answer/hangup

Avaya Model:	Poly Corded	Poly Cable or Amp (Use with H-Series)		Poly Wireless Headsets	Poly EHS Cable/ Lifter
Avaya 1120e	Poly QD-Series	A10 Cable or M22		Poly Desk phone Series	APU-72 or APU-76
Avaya 1140e	Poly QD-Series	A10 Cable or M22		Poly Desk phone Series or Bluetooth Headsets	APU-72
Avaya 1150e	Poly QD-Series	A10 Cable or M22		Poly Desk phone Series	APU-72 or APU-76
Avaya 1200 Series	Poly QD-Series	A10 Cable or M22		Poly Desk phone Series	Poly HL104
Avaya 1403	Poly QD-Series	M22		Poly Desk phone Series	Poly HL104
Avaya 1408	Poly QD-Series	HIC Cable or M22		Poly Desk phone Series	APV-63 or Poly HL104
Avaya 1416	Poly QD-Series	HIC Cable or M22		Poly Desk phone Series	APV-63 or Poly HL104
Avaya 1603	Poly QD-Series	M22		Poly Desk phone Series	Poly HL104
Avaya 1603SW IP	Poly QD-Series	M22		Poly Desk phone Series	Poly HL104
Avaya 1608 IP	Poly QD-Series	HIS Cable or M22		Poly Desk phone Series	APV-63 or Poly HL104
Avaya 1616 IP	Poly QD-Series	HIS Cable or M22		Poly Desk phone Series	APV-63 or Poly HL104
Avaya 16CC	NONE	NONE		NONE	NONE
Avaya 2402	Poly QD-Series	M22		Poly Desk phone Series	Poly HL10
Avaya 2410	Poly QD-Series	HIC Cable or M22		Poly Desk phone Series	APV-63 or Poly HL10
Avaya 2420	Poly QD-Series	HIC Cable or M22		Poly Desk phone Series	APV-66 or Poly HL10
Avaya 2500 Series	Poly QD-Series	M22		Poly Desk phone Series	NONE
	Poly Corded	Poly Cable or Amp (Use with H-Series)		Poly Wireless Headsets	Poly EHS Cable/ Lifter
Avaya 3631	NONE	NONE		NONE	NONE
Avaya 3901	Poly QD-Series	M22		Poly Desk phone Series	NONE
Avaya 3902	Poly QD-Series	M22		Poly Desk phone Series	NONE
Avaya 3903	Poly QD-Series	A10 Cable or M22		Poly Desk phone Series	NONE
Avaya 3904	Poly QD-Series	A10 Cable or M22		Poly Desk phone Series	NONE
Avaya 3905	Poly QD-Series	A10 Cable or M22		Poly Desk phone Series	NONE
Avaya 4412D	Poly QD-Series	HIC Cable or M22		Poly Desk phone Series2	Poly HL10
Avaya 4424D+	Poly QD-Series	HIC Cable or M22		Poly Desk phone Series2	Poly HL10
Avaya 4601	Poly QD-Series	M22		Poly Desk phone Series	Poly HL10
Avaya 4602	Poly QD-Series	M22		Poly Desk phone Series	Poly HL10
Avaya 4606	Poly QD-Series	HIC Cable or M22		Poly Desk phone Series2	Poly HL10
Avaya 4610	Poly QD-Series	HIC Cable or M22		Poly Desk phone Series	APV-665
Avaya 4610SW	Poly QD-Series	HIC Cable or M22		Poly Desk phone Series	APV-665
Avaya 4612	Poly QD-Series	HIC Cable or M22		Poly Desk phone Series2	Poly HL10
Avaya 4620	Poly QD-Series	HIC Cable or M22		Poly Desk phone Series	APV-665
Avaya 4620SW	Poly QD-Series	HIC Cable or M22		Poly Desk phone Series	APV-665
Avaya 4621	Poly QD-Series	HIC Cable or M22		Poly Desk phone Series	APV-665
Avaya 4621SW	Poly QD-Series	HIC Cable or M22		Poly Desk phone Series	APV-665
Avaya 4621SWIP	Poly QD-Series	HIC Cable or M22		Poly Desk phone Series	APV-665
Avaya 4622	Poly QD-Series	HIC Cable or M22		Poly Desk phone Series	APV-665
Avaya 4622SW	Poly QD-Series	HIC Cable or M22		Poly Desk phone Series	APV-665
Avaya 4624	Poly QD-Series	HIC Cable or M22		Poly Desk phone Series2	Poly HL10
Avaya 4625	Poly QD-Series	HIC Cable or M22		Poly Desk phone Series	APV-665
Avaya 4625SW	Poly QD-Series	HIC Cable or M22		Poly Desk phone Series	APV-665
Avaya 4630	Poly QD-Series	HIC Cable or M22		Poly Desk phone Series	APV-665
Avaya 4630SW	Poly QD-Series	HIC Cable or M22		Poly Desk phone Series	APV-665
Avaya 5402	Poly QD-Series	M22		Poly Desk phone Series	Poly HL10
Avaya 5410	Poly QD-Series	HIC Cable or M22		Poly Desk phone Series	APV-63
Avaya 5420	Poly QD-Series	HIC Cable or M22		Poly Desk phone Series	APV-665
Avaya 5601	Poly QD-Series	M22		Poly Desk phone Series	Poly HL10
Avaya 5602	Poly QD-Series	M22		Poly Desk phone Series	Poly HL10
Avaya 5610	Poly QD-Series	HIC Cable or M22		Poly Desk phone Series	APV-665
Avaya 5620	Poly QD-Series	HIC Cable or M22		Poly Desk phone Series	APV-665
Avaya 5621	Poly QD-Series	HIC Cable or M22		Poly Desk phone Series	APV-665
	Poly Corded	Poly Cable or Amp (Use with H-Series)		Poly Wireless Headsets	Poly EHS Cable/ Lifter
Avaya 6211	Poly QD-Series	M22		Poly Desk phone Series	Poly HL10
Avaya 6219	Poly QD-Series	M22		Poly Desk phone Series	Poly HL10
Avaya 6221	Poly QD-Series	M22		Poly Desk phone Series	Poly HL10
Avaya 6402	Poly QD-Series	M22		Poly Desk phone Series	Poly HL10
Avaya 6402D	Poly QD-Series	M22		Poly Desk phone Series	Poly HL10
Avaya 6408+	Poly QD-Series	M22		Poly Desk phone Series	Poly HL10
Avaya 6408D+	Poly QD-Series	M22		Poly Desk phone Series	Poly HL10
Avaya 6416D+	Poly QD-Series	M22		Poly Desk phone Series	Poly HL10
Avaya 6416D+M	Poly QD-Series	HIC Cable or M22		Poly Desk phone Series	APV-63 or Poly HL10
Avaya 6424D+	Poly QD-Series	M22		Poly Desk phone Series	Poly HL10
Avaya 6424D+M	Poly QD-Series	HIC Cable or M22		Poly Desk phone Series	APV-63 or Poly HL10
Avaya 7303	Poly QD-Series	A10 Cable or M22		Poly Desk phone Series	Poly HL101
Avaya 7305	Poly QD-Series	A10 Cable or M22		Poly Desk phone Series	Poly HL101
Avaya 7308	Poly QD-Series	A10 Cable or M22		Poly Desk phone Series	Poly HL101
Avaya 7311	Poly QD-Series	A10 Cable or M22		Poly Desk phone Series	Poly HL101
Avaya 7313	Poly QD-Series	A10 Cable or M22		Poly Desk phone Series	Poly HL101
Avaya 7314	Poly QD-Series	A10 Cable or M22		Poly Desk phone Series	Poly HL101
Avaya 7316	Poly QD-Series	A10 Cable or M22		Poly Desk phone Series	Poly HL10
Avaya 7316E	Poly QD-Series	A10 Cable or M22		Poly Desk phone Series	Poly HL10
Avaya 7317	Poly QD-Series	A10 Cable or M22		Poly Desk phone Series	Poly HL101
Avaya 7318	Poly QD-Series	A10 Cable or M22		Poly Desk phone Series	Poly HL101
Avaya 7400 Series	Poly QD-Series	M22		Poly Desk phone Series	Poly HL10
Avaya 8100 Series	Poly QD-Series	M22		Poly Desk phone Series	Poly HL10
Avaya 8400 Series	Poly QD-Series	M22		Poly Desk phone Series	Poly HL10
Avaya 8520 isdn	Poly QD-Series	M22		Poly Desk phone Series	Poly HL10
	Poly Corded	Poly Cable or Amp (Use with H-Series)		Poly Wireless Headsets	Poly EHS Cable/ Lifter
Avaya 9330-AV	Poly QD-Series	U10P Cable or M22		Poly Desk phone Series	Poly HL10
Avaya 9404	Poly QD-Series	HIC Cable or M22		Poly Desk phone Series	APV-63
Avaya 9406	Poly QD-Series	HIC Cable or M22		Poly Desk phone Series	APV-63
Avaya 9408	Poly QD-Series	HIC Cable or M22		Poly Desk phone Series	APV-63
Avaya 9504	Poly QD-Series	HIC Cable or M22		Poly Desk phone Series	APV-63
Avaya 9508	Poly QD-Series	HIC Cable or M22		Poly Desk phone Series	APV-63
Avaya 9601	Poly QD-Series	HIS Cable or M22		Poly Desk phone Series	Poly HL10
Avaya 9608	Poly QD-Series	HIS Cable or M22		Poly Desk phone Series	APV-63 or Poly HL104
Avaya 9610	Poly QD-Series	HIS Cable or M22		Poly Desk phone Series	Poly HL104
Avaya 9611	Poly QD-Series	HIS Cable or M22		Poly Desk phone Series	APV-63 or Poly HL104
Avaya 9611G	Poly QD-Series	HIS Cable or M22		Poly Desk phone Series	APV-63 or Poly HL104
Avaya 9620	Poly QD-Series	HIS Cable or M22		Poly Desk phone Series	APV-63 or Poly HL104
Avaya 9620C	Poly QD-Series	HIS Cable or M22		Poly Desk phone Series	APV-63 or Poly HL104
Avaya 9620L	Poly QD-Series	HIS Cable or M22		Poly Desk phone Series	APV-63 or Poly HL10
Avaya 9621	Poly QD-Series	HIS Cable or M22		Poly Desk phone Series	APV-63 or Poly HL10
Avaya 9630	Poly QD-Series	HIS Cable or M22		Poly Desk phone Series	APV-63 or Poly HL10
Avaya 9640	Poly QD-Series	HIS Cable or M22		Poly Desk phone Series	APV-63 or Poly HL10
Avaya 9640G	Poly QD-Series	HIS Cable or M22		Poly Desk phone Series	APV-63 or Poly HL10
Avaya 9641	Poly QD-Series	HIS Cable or M22		Poly Desk phone Series	APV-63 or Poly HL10
Avaya 9650	Poly QD-Series	HIS Cable or M22		Poly Desk phone Series	APV-63 or Poly HL10
Avaya 9650C	Poly QD-Series	HIS Cable or M22		Poly Desk phone Series	APV-63 or Poly HL10
Avaya 9670	Poly QD-Series	HIS Cable or M22		Poly Desk phone Series	APV-63 or Poly HL10
Avaya BIS10	Poly QD-Series	M22		Poly Desk phone Series	Poly HL101
Avaya BIS19	Poly QD-Series	M22		Poly Desk phone Series	Poly HL101
Avaya BIS22	Poly QD-Series	M22		Poly Desk phone Series	Poly HL101
Avaya BIS34	Poly QD-Series	M22		Poly Desk phone Series	Poly HL101
Avaya BIS34D	Poly QD-Series	M22		Poly Desk phone Series	Poly HL101
	Poly Corded	Poly Cable or Amp (Use with H-Series)		Poly Wireless Headsets	Poly EHS Cable/ Lifter
Avaya Callmaster V	Poly QD-Series	U10 Cable or M22		Poly Desk phone Series	NONE
Avaya Callmaster VI	Poly QD-Series	U10 Cable or M22		Poly Desk phone Series	NONE
Avaya Console 302D	Poly QD-Series	HIC Cable		Poly Desk phone Series	NONE
Avaya Definity 7506 ISDN	Poly QD-Series	M22		Poly Desk phone Series	Poly HL10
Avaya J129	Poly QD-Series	HIS Cable or M22		Poly Desk phone Series	APV-63
Avaya J139	Poly QD-Series	HIS Cable or M22		Poly Desk phone Series	APV-63
Avaya J159	Poly QD-Series	HIS Cable or M22		Poly Desk phone Series	APV-63
Avaya J169	Poly QD-Series	HIS Cable or M22		Poly Desk phone Series	APV-63
Avaya J179	Poly QD-Series	HIS Cable or M22		Poly Desk phone Series	APV-63
Avaya Merlin BIS 10	Poly QD-Series	M22		Poly Desk phone Series	Poly HL101
Avaya Merlin BIS 19	Poly QD-Series	M22		Poly Desk phone Series	Poly HL101
Avaya Merlin BIS 22	Poly QD-Series	M22		Poly Desk phone Series	Poly HL101
Avaya Merlin BIS 34	Poly QD-Series	M22		Poly Desk phone Series	Poly HL101
Avaya Merlin BIS34D	Poly QD-Series	M22		Poly Desk phone Series	Poly HL101
Avaya Merlin II	Poly QD-Series	M22		Poly Desk phone Series	Poly HL101
Avaya Merlin Legend MLX 10	Poly QD-Series	M22		Poly Desk phone Series	Poly HL101
Avaya Merlin Legend MLX 10D	Poly QD-Series	M22		Poly Desk phone Series	Poly HL101
Avaya Merlin Legend MLX 16D	Poly QD-Series	M22		Poly Desk phone Series	Poly HL101
Avaya Merlin Legend MLX 20L	Poly QD-Series	M22		Poly Desk phone Series	Poly HL101
Avaya Merlin Legend MLX 28D	Poly QD-Series	M22		Poly Desk phone Series	Poly HL101
Avaya Merlin Magic 4406D+	Poly QD-Series	HIC Cable or M22		Poly Desk phone Series	Poly HL101
Avaya Merlin Magic 4412D+	Poly QD-Series	HIC Cable or M22		Poly Desk phone Series	Poly HL101
Avaya Merlin Magic 4424LD+	Poly QD-Series	HIC Cable or M22		Poly Desk phone Series	Poly HL101
	Poly Corded	Poly Cable or Amp (Use with H-Series)		Poly Wireless Headsets	Poly EHS Cable/ Lifter
Avaya Partner 12	Poly QD-Series	M22		Poly Desk phone Series	Poly HL10
Avaya Partner 12D	Poly QD-Series	M22		Poly Desk phone Series	Poly HL10
Avaya Partner 18	Poly QD-Series	M22		Poly Desk phone Series	Poly HL10
Avaya Partner 18D	Poly QD-Series	M22		Poly Desk phone Series	Poly HL10
Avaya Partner 34	Poly QD-Series	M22		Poly Desk phone Series	Poly HL10
Avaya Partner 34D	Poly QD-Series	M22		Poly Desk phone Series	Poly HL10
Avaya Partner 6	Poly QD-Series	M22		Poly Desk phone Series	Poly HL10
Avaya Partner MLS 12	Poly QD-Series	M22		Poly Desk phone Series	Poly HL10
Avaya Partner MLS 12D	Poly QD-Series	M22		Poly Desk phone Series	Poly HL10
Avaya Partner MLS 18	Poly QD-Series	M22		Poly Desk phone Series	Poly HL10
Avaya Partner MLS 18D	Poly QD-Series	M22		Poly Desk phone Series	Poly HL10
Avaya Partner MLS 34	Poly QD-Series	M22		Poly Desk phone Series	Poly HL10
Avaya Partner MLS 34D	Poly QD-Series	M22		Poly Desk phone Series	Poly HL10
Avaya Partner MLS 6	Poly QD-Series	M22		Poly Desk phone Series	Poly HL10

 

Note 1:  Due to this telephone’s unique ring tones, you will not receive notification of incoming or transferred calls when using the HL10 handset lifter.

Note 2:  Must plug wireless headset unit into handset jack; it will not work in the headset jack.

Note 3:  Phone will only support electronic hookswitch if firmware release is 1.8 or greater.

Note 4:  The HL10 handset lifter may not set properly on the phone due to the phone’s high angle.

Note 5: If using a sidecar with selected 4600 series and 5400 series phones, the EU24 port on the phone is taken up by the sidecar cable.  Use EHS cable APV-63 instead of APV-66.

 

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2 – Understanding What’s Required For A Corded Avaya Headset Solution.

To have a corded commercial grade Avaya headset solution you will need two items; the headset and either an amplifier or a direct-connect cable.  Headsets, amplifiers and direct connect cable all join together using a quick-disconnect connection.

 

Quick Disconnect

The first thing to understand about commercial grade Avaya headsets is the headset cable terminates in what the industry calls a “quick-disconnect” connection.  This connection allows you to leave your headset on at all times and quickly disconnect from the amplifier or direct connect cable when you need to walk away from your desk.

 

Amplifiers and Direct Connect Cables

To connect your headset to your Avaya telephone, you also need an amplifier or direct connect cable, depending on the model of your Avaya phone.  You can view your options in our Avaya Headset compatibility chart located on this page.   As you can see on the amplifier and cable, they terminate on one end with a modular clip, which will plug into your Avaya phone.

Originally, an amplifier was required for most Avaya telephones when using headsets.  Avaya worked closely with Plantronics to engineer many of their phones to have the amplifier built into the Avaya telephone.  This eliminated the use of an amplifier and allowed a less expensive direct connect cable to be used with standard H-series headsets.

The only negative to using a direct connect cable is you lose your ability to control your outgoing voice volume.  An amplifier gives complete volume control for your speaker and microphone.

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3 – How Corded Headsets Work With Your Avaya Telephone:

When using a corded headset on Avaya telephones, most of the older Avaya phones will use a headset and amplifier.  Avaya has worked closely with Plantronics and designed their newer phones with the amplifier built into the phone allowing a direct-connect cable and headset to be an option.

 

Typical Setup Using Amplifier:

If using any H-Series headset and amplifier, the amplifier will plug into the handset port on your phone.  You will need to remove your handset for each call.  When finished with the call you will return the handset to its cradle to hang-up the call.  If you have a headset port, the standard amplifier is not compatible and will only work through the handset port.

You will have a wide variety of headsets to choose from including noise-canceling models for a loud environment and voice-tube models for a quieter environment.

For the latest models: Poly H-Series Headsets for Avaya Phones

 

 

Typical Setup Using Direct-Connect Cable:

If using a newer Avaya phone with a headset port, most likely you can use any H-series headset with a Avaya Direct-Connect cable.  The cable will plug into your headset port and you will simply press a ringing line to answer and the ‘headset button’ to disconnect the call.

The advantage of using a Direct-Connect cable versus an amplifier is cost.  The cable will be $28.50 versus $72 for an amplifier.  The disadvantage of using a Direct-Connect cable is it only works on compatible phones (See our compatibility chart above) and you can’t control your out-going voice volume.  If you’re soft-spoken, your caller will have a hard time hearing you.

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4 – Wireless Headsets Options for Avaya Phones.

You have a wide range of wireless headsets to choose from for your Avaya phone.  You can chose between different styles and functionality.  A commercial grade wireless headset solution is purchased as a complete system (Base/Charger, Headset, A/C Power Adapter are included).

Optionally a Handset Lifter or Electronic Hookswitch Cable (EHS) will need to be purchased to answer and hang up calls remotely.  The base/charger controls compatibility, microphone volume, speaker volume, and also acts as the charger when your headset is not in use.  There are LED lights on the base to indicate power, charging and other features.

 

For the latest wireless models: Poly Wireless Headsets

NOTE: Avaya phones with an RJ9 headset jack, using newer models of wireless headsets (CS500 & W700 series) may need to have compatibility setting on the bottom of the headset base adjusted to a different letter (other than default “A”).

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5 – Remote Answer and Hang-Up For Wireless Headsets

Wireless units give you freedom, and adding a Handset Lifter or EHS cable allows greater productivity by allowing you to answer and hang up remotely.  Both will sense when your phone is ringing and generate beeps in your headset to alert you of a call.

If you choose to take the call, simply press the Call Control Button on your headset to answer the call.  Your phone answers the ringing line and you begin talking.  When finished you press the Call Control Button again to disconnect the call.  You will need to return to your phone to press the appropriate buttons to dial, transfer a call, or to perform any other phone functions.

Most phones will support the Handset Lifter which raises and lowers your telephone’s handset, simulating you answering a call.  The EHS electronically establishes calls on newer phones without the mechanical motor and physical movement of your handset, but otherwise accomplishes the same thing.

Having the ability to answer remotely greatly increases your productivity.  You can answer away from your desk and carry on conversations wherever you need to take them.  It also allows you to answer calls that would have normally gone to voice mail.  This saves you a tremendous amount of time playing phone tag with customers or co-workers.

 

For the latest models: Poly Handset Lifters & EHS Cables