Headsets for Avaya Phones.

Avaya (formerly called AT&T and Lucent) is a leading telephone company and has done an excellent job integrating telephone headset usage into their standard Avaya telephones and newer VoIP softphones. Numerous headsets are compatible with Avaya telephones, but finding the correct amplifier or direct connect cable is the key to getting a headset to work properly with your Avaya phone.

The following guide will explain the compatible equipment you need, including many pictures to simplify the process of finding an Avaya headset for your application.

                                                                        Last Updated –  April 2021


How to use our Headsets for Avaya Phones guide:

Selecting headsets for your Avaya phone has never been easier with our how to guide.  From first time buyers questions to long time headset users, this guide will provide a deeper understanding of exactly how your headset will work and what you need.  Most importantly…be sure to call if you have questions because it’s our support that sets us apart.  We’re Plantronics Certified Headset Experts ready to help before, during and after the sale!

  • Section 1: Avaya Compatibility Chart
  • Section 2: Understanding What’s Required for a Corded Avaya Headset Solution
  • Section 3: How Corded Headsets Work With Your Avaya Telephone
  • Section 4: Wireless Headset Options For Avaya Phones
  • Section 5: Remote Answer And Hang-Up For Wireless Headsets

 

1- Avaya Headset Compatibility Chart

How to use this guide:

1) Find your phone model (Column 1)
2) Decide if you want a corded or wireless solution:

Corded:
QD (Quick Disconnect) headset solutions also require a cable or amp.
Visit Understanding Amplifiers & Cables

Wireless:
Adding an optional EHS cables or Lifter will allow for remote answer/hangup

Avaya Model: Poly
Corded
Poly
Cable or Amp
(Use with H-Series)
  Poly
Wireless
Headsets
Poly
EHS Cable/ Lifter
Avaya 1120e H-Series A10 or M22 CS500 & Savi Series APU-72 or APU-75
Avaya 1140e H-Series A10 or M22 CS500 Series, Savi Series
or Bluetooth
APU-72
Avaya 1150e H-Series A10 or M22 CS500 & Savi Series APU-72 or APU-75
Avaya 1200 Series H-Series A10 or M22 CS500 & Savi Series HL104
Avaya 1403 H-Series M22 CS500 & Savi Series HL104
Avaya 1408 H-Series HIC or M22 CS500 & Savi Series APV-63 or HL104
Avaya 1416 H-Series HIC or M22 CS500 & Savi Series APV-63 or HL104
Avaya 1603 H-Series M22 CS500 & Savi Series HL104
Avaya 1603SW IP H-Series M22 CS500 & Savi Series HL104
Avaya 1608 IP H-Series HIS or M22 CS500 & Savi Series APV-63 or HL104
Avaya 1616 IP H-Series HIS or M22 CS500 & Savi Series APV-63 or HL104
Avaya 16CC NONE NONE NONE NONE
Avaya 2402 H-Series M22 CS500 & Savi Series HL10
Avaya 2410 H-Series HIC or M22 CS500 & Savi Series APV-63 or HL10
Avaya 2420 H-Series HIC or M22 CS500 & Savi Series APV-66 or HL10
Avaya 2500 Series H-Series M22 CS500 & Savi Series NONE
Poly
Corded
Poly
Cable or Amp
(Use with H-Series)
  Poly
Wireless
Headsets
Poly
EHS Cable/ Lifter
Avaya 3631 NONE NONE NONE NONE
Avaya 3901 H-Series M22 CS500 & Savi Series NONE
Avaya 3902 H-Series M22 CS500 & Savi Series NONE
Avaya 3903 H-Series A10 or M22 CS500 & Savi Series NONE
Avaya 3904 H-Series A10 or M22 CS500 & Savi Series NONE
Avaya 3905 H-Series A10 or M22 CS500 & Savi Series NONE
Avaya 4412D H-Series HIC or M22 CS500 & Savi Series2 HL10
Avaya 4424D+ H-Series HIC or M22 CS500 & Savi Series2 HL10
Avaya 4601 H-Series M22 CS500 & Savi Series HL10
Avaya 4602 H-Series M22 CS500 & Savi Series HL10
Avaya 4606 H-Series HIC or M22 CS500 & Savi Series2 HL10
Avaya 4610 H-Series HIC or M22 CS500 & Savi Series APV-665
Avaya 4610SW H-Series HIC or M22 CS500 & Savi Series APV-665
Avaya 4612 H-Series HIC or M22 CS500 & Savi Series2 HL10
Avaya 4620 H-Series HIC or M22 CS500 & Savi Series APV-665
Avaya 4620SW H-Series HIC or M22 CS500 & Savi Series APV-665
Avaya 4621 H-Series HIC or M22 CS500 & Savi Series APV-665
Avaya 4621SW H-Series HIC or M22 CS500 & Savi Series APV-665
Avaya 4621SWIP H-Series HIC or M22 CS500 & Savi Series APV-663
Avaya 4622 H-Series HIC or M22 CS500 & Savi Series APV-665
Avaya 4622SW H-Series HIC or M22 CS500 & Savi Series APV-665
Avaya 4624 H-Series HIC or M22 CS500 & Savi Series2 HL10
Avaya 4625 H-Series HIC or M22 CS500 & Savi Series APV-665
Avaya 4625SW H-Series HIC or M22 CS500 & Savi Series APV-665
Avaya 4630 H-Series HIC or M22 CS500 & Savi Series APV-665
Avaya 4630SW H-Series HIC or M22 CS500 & Savi Series APV-665
Avaya 5402 H-Series M22 CS500 & Savi Series HL10
Avaya 5410 H-Series HIC or M22 CS500 & Savi Series APV-63
Avaya 5420 H-Series HIC or M22 CS500 & Savi Series APV-665
Avaya 5601 H-Series M22 CS500 & Savi Series HL10
Avaya 5602 H-Series M22 CS500 & Savi Series HL10
Avaya 5610 H-Series HIC or M22 CS500 & Savi Series APV-665
Avaya 5620 H-Series HIC or M22 CS500 & Savi Series APV-665
Avaya 5621 H-Series HIC or M22 CS500 & Savi Series APV-665
Poly
Corded
Poly
Cable or Amp
(Use with H-Series)
  Poly
Wireless
Headsets
Poly
EHS Cable/ Lifter
Avaya 6211 H-Series M22 CS500 & Savi Series HL10
Avaya 6219 H-Series M22 CS500 & Savi Series HL10
Avaya 6221 H-Series M22 CS500 & Savi Series HL10
Avaya 6402 H-Series M22 CS500 & Savi Series HL10
Avaya 6402D H-Series M22 CS500 & Savi Series HL10
Avaya 6408+ H-Series M22 CS500 & Savi Series HL10
Avaya 6408D+ H-Series M22 CS500 & Savi Series HL10
Avaya 6416D+ H-Series M22 CS500 & Savi Series HL10
Avaya 6416D+M H-Series HIC or M22 CS500 & Savi Series APV-63 or HL10
Avaya 6424D+ H-Series M22 CS500 & Savi Series HL10
Avaya 6424D+M H-Series HIC or M22 CS500 & Savi Series APV-63 or HL10
Avaya 7303 H-Series A10 or M22 CS500 & Savi Series HL101
Avaya 7305 H-Series A10 or M22 CS500 & Savi Series HL101
Avaya 7308 H-Series A10 or M22 CS500 & Savi Series HL101
Avaya 7311 H-Series A10 or M22 CS500 & Savi Series HL101
Avaya 7313 H-Series A10 or M22 CS500 & Savi Series HL101
Avaya 7314 H-Series A10 or M22 CS500 & Savi Series HL101
Avaya 7316 H-Series A10 or M22 CS500 & Savi Series HL10
Avaya 7316E H-Series A10 or M22 CS500 & Savi Series HL10
Avaya 7317 H-Series A10 or M22 CS500 & Savi Series HL101
Avaya 7318 H-Series A10 or M22 CS500 & Savi Series HL101
   
Avaya 7400 Series H-Series M22 CS500 & Savi Series HL10
Avaya 8100 Series H-Series M22 CS500 & Savi Series HL10
Avaya 8400 Series H-Series M22 CS500 & Savi Series HL10
Avaya 8520 isdn H-Series M22 CS500 & Savi Series HL10
Poly
Corded
Poly
Cable or Amp
(Use with H-Series)
  Poly
Wireless
Headsets
Poly
EHS Cable/ Lifter
Avaya 9330-AV H-Series U10P or M22 CS500 & Savi Series HL10
     
Avaya 9404 H-Series HIC or M22 CS500 & Savi Series APV-63
Avaya 9406 H-Series HIC or M22 CS500 & Savi Series APV-63
Avaya 9408 H-Series HIC or M22 CS500 & Savi Series APV-63
     
Avaya 9504 H-Series HIC or M22 CS500 & Savi Series APV-63
Avaya 9508 H-Series HIC or M22 CS500 & Savi Series APV-63
Avaya 9601 H-Series HIS or M22 CS500 & Savi Series HL10
Avaya 9608 H-Series HIS or M22 CS500 & Savi Series APV-63 or HL104
Avaya 9610 H-Series HIS or M22 CS500 & Savi Series HL104
Avaya 9611 H-Series HIS or M22 CS500 & Savi Series APV-63 or HL104
Avaya 9611G H-Series HIS or M22 CS500 & Savi Series APV-63 or HL104
Avaya 9620 H-Series HIS or M22 CS500 & Savi Series APV-63 or HL104
Avaya 9620C H-Series HIS or M22 CS500 & Savi Series APV-63 or HL104
Avaya 9620L H-Series HIS or M22 CS500 & Savi Series APV-63 or HL10
Avaya 9621 H-Series HIS or M22 CS500 & Savi Series APV-63 or HL10
Avaya 9630 H-Series HIS or M22 CS500 & Savi Series APV-63 or HL10
Avaya 9640 H-Series HIS or M22 CS500 & Savi Series APV-63 or HL10
Avaya 9640G H-Series HIS or M22 CS500 & Savi Series APV-63 or HL10
Avaya 9641 H-Series HIS or M22 CS500 & Savi Series APV-63 or HL10
Avaya 9650 H-Series HIS or M22 CS500 & Savi Series APV-63 or HL10
Avaya 9650C H-Series HIS or M22 CS500 & Savi Series APV-63 or HL10
Avaya 9670 H-Series HIS or M22 CS500 & Savi Series APV-63 or HL10
Avaya BIS10 H-Series M22 CS500 & Savi Series HL101
Avaya BIS19 H-Series M22 CS500 & Savi Series HL101
Avaya BIS22 H-Series M22 CS500 & Savi Series HL101
Avaya BIS34 H-Series M22 CS500 & Savi Series HL101
Avaya BIS34D H-Series M22 CS500 & Savi Series HL101
Poly
Corded
Poly
Cable or Amp
(Use with H-Series)
  Poly
Wireless
Headsets
Poly
EHS Cable/ Lifter
Avaya Callmaster II H-Series P10 NONE NONE
Avaya Callmaster III H-Series P10 NONE NONE
Avaya Callmaster IV H-Series P10 NONE NONE
Avaya Callmaster V H-Series U10 or M22 CS500 & Savi Series NONE
Avaya Callmaster VI H-Series U10 or M22 CS500 & Savi Series NONE
Avaya Console 302A H-Series P10 NONE NONE
Avaya Console 302B H-Series P10 NONE NONE
Avaya Console 302C H-Series P10 NONE NONE
Avaya Console 302D H-Series HIC CS500 & Savi Series NONE
Avaya Definity 7506 ISDN H-Series M22 CS500 & Savi Series HL10
Avaya J129 H-Series HIS or M22 CS500 & Savi Series APV-63
Avaya J139 H-Series HIS or M22 CS500 & Savi Series APV-63
Avaya J169 H-Series HIS or M22 CS500 & Savi Series APV-63
Avaya J179 H-Series HIS or M22 CS500 & Savi Series APV-63
Avaya Merlin BIS 10 H-Series M22 CS500 & Savi Series HL101
Avaya Merlin BIS 19 H-Series M22 CS500 & Savi Series HL101
Avaya Merlin BIS 22 H-Series M22 CS500 & Savi Series HL101
Avaya Merlin BIS 34 H-Series M22 CS500 & Savi Series HL101
Avaya Merlin BIS34D H-Series M22 CS500 & Savi Series HL101
Avaya Merlin II H-Series M22 CS500 & Savi Series HL101
Avaya Merlin Legend MLX 10 H-Series M22 CS500 & Savi Series HL101
Avaya Merlin Legend MLX 10D H-Series M22 CS500 & Savi Series HL101
Avaya Merlin Legend MLX 16D H-Series M22 CS500 & Savi Series HL101
Avaya Merlin Legend MLX 20L H-Series M22 CS500 & Savi Series HL101
Avaya Merlin Legend MLX 28D H-Series M22 CS500 & Savi Series HL101
Avaya Merlin Magic 4406D+ H-Series HIC or M22 CS500 & Savi Series HL101
Avaya Merlin Magic 4412D+ H-Series HIC or M22 CS500 & Savi Series HL101
Avaya Merlin Magic 4424LD+ H-Series HIC or M22 CS500 & Savi Series HL101
Poly
Corded
Poly
Cable or Amp
(Use with H-Series)
  Poly
Wireless
Headsets
Poly
EHS Cable/ Lifter
Avaya Partner 12 H-Series M22 CS500 & Savi Series HL10
Avaya Partner 12D H-Series M22 CS500 & Savi Series HL10
Avaya Partner 18 H-Series M22 CS500 & Savi Series HL10
Avaya Partner 18D H-Series M22 CS500 & Savi Series HL10
Avaya Partner 34 H-Series M22 CS500 & Savi Series HL10
Avaya Partner 34D H-Series M22 CS500 & Savi Series HL10
Avaya Partner 6 H-Series M22 CS500 & Savi Series HL10
Avaya Partner MLS 12 H-Series M22 CS500 & Savi Series HL10
Avaya Partner MLS 12D H-Series M22 CS500 & Savi Series HL10
Avaya Partner MLS 18 H-Series M22 CS500 & Savi Series HL10
Avaya Partner MLS 18D H-Series M22 CS500 & Savi Series HL10
Avaya Partner MLS 34 H-Series M22 CS500 & Savi Series HL10
Avaya Partner MLS 34D H-Series M22 CS500 & Savi Series HL10
Avaya Partner MLS 6 H-Series M22 CS500 & Savi Series HL10

 

Note 1:  Due to this telephone’s unique ring tones, you will not receive notification of incoming or transferred calls when using the HL10 handset lifter.

Note 2:  Must plug wireless headset unit into handset jack; it will not work in the headset jack.

Note 3:  Phone will only support electronic hookswitch if firmware release is 1.8 or greater.

Note 4:  The HL10 handset lifter may not set properly on the phone due to the phone’s high angle.

Note 5: If using a sidecar with selected 4600 series and 5400 series phones, the EU24 port on the phone is taken up by the sidecar cable.  Use EHS cable APV-63 instead of APV-66.

 


 

2 – Understanding What’s Required For A Corded Avaya Headset Solution.

To have a corded commercial grade Avaya headset solution you will need two items; the headset and either an amplifier or a direct-connect cable.  Headsets, amplifiers and direct connect cable all join together using a quick-disconnect connection.

 

Quick Disconnect

The first thing to understand about commercial grade Avaya headsets is the headset cable terminates in what the industry calls a “quick-disconnect” connection.  This connection allows you to leave your headset on at all times and quickly disconnect from the amplifier or direct connect cable when you need to walk away from your desk.

 

Amplifiers and Direct Connect Cables

To connect your headset to your Avaya telephone, you also need an amplifier or direct connect cable, depending on the model of your Avaya phone.  You can view your options in our Avaya Headset compatibility chart located on this page.   As you can see on the amplifier and cable, they terminate on one end with a modular clip, which will plug into your Avaya phone.

Originally, an amplifier was required for most Avaya telephones when using headsets.  Avaya worked closely with Plantronics to engineer many of their phones to have the amplifier built into the Avaya telephone.  This eliminated the use of an amplifier and allowed a less expensive direct connect cable to be used with standard H-series headsets.  The only negative to using a direct connect cable is you lose your ability to control your outgoing voice volume.  An amplifier gives complete volume control for your speaker and microphone.


3 – How Corded Headsets Work With Your Avaya Telephone:

When using a corded headset on Avaya telephones, most of the older Avaya phones will use a headset and amplifier.  Avaya has worked closely with Plantronics and designed their newer phones with the amplifier built into the phone allowing a direct-connect cable and headset to be an option.

 

Typical Setup Using Amplifier:

If using any H-Series headset and amplifier, the amplifier will plug into the handset port on your phone.  You will need to remove your handset for each call.  When finished with the call you will return the handset to its cradle to hang-up the call.  If you have a headset port, the standard amplifier is not compatible and will only work through the handset port.  You will have a wide variety of headsets to choose from including noise-canceling models for a loud environment and voice-tube models for a quieter environment.

For the latest models: Plantronics H-Series Headsets for Avaya Phones

 

 

Typical Setup Using Direct-Connect Cable:

If using a newer Avaya phone with a headset port, most likely you can use any H-series headset with a Avaya Direct-Connect cable.  The cable will plug into your headset port and you will simply press a ringing line to answer and the ‘headset button’ to disconnect the call.  The advantage of using a Direct-Connect cable versus an amplifier is cost.  The cable will be $28.50 versus $72 for an amplifier.  The disadvantage of using a Direct-Connect cable is it only works on compatible phones (See our compatibility chart above) and you can’t control your out-going voice volume.  If you’re soft-spoken, your caller will have a hard time hearing you.

 


 

4 – Wireless Headsets Options for Avaya Phones.

You have a wide range of wireless headsets to choose from for your Avaya phone.  You can chose between different styles and functionality.  A commercial grade wireless headset solution is purchased as a complete system (Base/Charger, Headset, A/C Power Adapter are included).  Optionally a Handset Lifter or Electronic Hookswitch Cable (EHS) will need to be purchased to answer and hang up calls remotely.  The base/charger controls compatibility, microphone volume, speaker volume, and also acts as the charger when your headset is not in use.  There are LED lights on the base to indicate power, charging and other features.

 

For the latest wireless models: Plantronics Wireless Headsets

NOTE: Avaya phones with an RJ9 headset jack, using newer models of wireless headsets (CS500 & W700 series) may need to have compatibility setting on the bottom of the headset base adjusted to a different letter (other than default “A”).

 


5 – Remote Answer and Hang-Up For Wireless Headsets

Wireless units give you freedom, and adding a Handset Lifter or EHS cable allows greater productivity by allowing you to answer and hang up remotely.  Both will sense when your phone is ringing and generate beeps in your headset to alert you of a call.  If you choose to take the call, simply press the Call Control Button on your headset to answer the call.  Your phone answers the ringing line and you begin talking.  When finished you press the Call Control Button again to disconnect the call.  You will need to return to your phone to press the appropriate buttons to dial, transfer a call, or to perform any other phone functions.  Most phones will support the Handset Lifter which raises and lowers your telephone’s handset, simulating you answering a call.  The EHS electronically establishes calls on newer phones without the mechanical motor and physical movement of your handset, but otherwise accomplishes the same thing.  Having the ability to answer remotely greatly increases your productivity.  You can answer away from your desk and carry on conversations wherever you need to take them.  It also allows you to answer calls that would have normally gone to voice mail.  This saves you a tremendous amount of time playing phone tag with customers or co-workers.

 

 

For the latest models: Plantronics Handset Lifters & EHS Cables