Poly HL10 Handset Lifter (Straight Plug)

(Straight Plug)
(16 customer reviews)


  • Same Day
  • Poly Gold Partner

Poly HL10 Handset Lifter (Poly 60961-35 or HP 784Q2AA)

  • Allows for remote answer/hang-up
  • Call notifications when away from your desk
  • Automates taking of calls
  • Same Day Shipping On In Stock Items
  • Warranty 1-Year
Featured Videos
Plantronics HL10 Handset Lifter & Electronic Hook Switch Cables (EHS) - Headsets Direct Viedo
Plantronics HL10 Handset Lifter Setup Guide for Wireless Headsets - Headsets Direct Viedo

Poly HL10 Handset Lifter (Straight Plug) For Remote Answering – Poly 60961-35 or HP 784Q2AA

The Poly HL10 Handset Lifter (straight plug) part # Poly 60961-35 or HP 784Q2AA will automatically lift your desk phone’s handset with you push allowing you to answer and hang-up calls remotely. Auto pickup of a ringing line needs to be supported by your phone for this function to work.

The Poly HL10 Savi/Voyager/CS500 handset lifter is compatible with many phones but you should also check the compatibility of an Electronic Hookswitch (EHS) cable which will also allow for remote answer/hang-up but is designed for specific phones.

Plantronics HL10 Handset Lifter 60961-35TECH TIP: Not compatible with older CS wireless headsets where the lifter plugs into the bottom of the base. See below

Why you need a busy light (Video)

Poly HL10 Handset Lifter (Straight Plug) Details:

  • 180 degree plug
  • Attaches with adhesive tape to the side of most corded phones
  • 3 position lift adjustment
  • POLY
    • SKU: 60961-35
    • UPC: 0017229127869
  • HP
    • SKU: 784Q2AA
    • UPC: 197029639943
  • 1-Year warranty

Poly HL10 Handset Lifter (Straight Plug) Specs:

  • Automatically lifts handset and returns it to the cradle
  • Enables remote call answer/end with your wireless headset
  • Takes up no desk space
  • Dimensions: 4″ x 2.9″ x 1.7″ (10.2 x 7.3 x 4.3 cm)
  • Weight: 3.5 oz (100 g)
  • Power: 325mA supplied by Plantronics Serial Bus
  • Operating temperature: 39.2 F – 104 F (4 C – 40 C)
  • Storage temperature: -4 F – 150.8 F (-20 C – 66 C)

Compatibility Considerations:

Poly HL10 Handset Lifter (SKU 60961-35) is compatible with:

Savi WO100, WO200, WO300, WO350, W710, W720, W730, W740, CS510, CS520, CS530, CS540, Savi Series, Voyager Series w/Office Base

*Will not plug-in properly to CS50, CS55, CS70N, CS351N, CS361N, 510S – (Use 90 degree plug – Part # 60961-32)

TECH TIP: Make sure to set your desk phone’s ringer volume to a mid-loud setting and not to a music ringtone. The HL10 handset lifter is sensing the vibration of your deskphone ringing, which indicates an inbound call. Once the lifter senses a call, it sends a signal to your headset to beep in your ear, indicating you have an inbound call.

When you press the Call Control button on the headset, the lifter lifts and you have an immediate connection with your caller.

Poly HL10 Handset Lifter FAQ:

Is a handset lifter required to use a busy light with a wireless unit?

No, the busy light can be plugged directly into the base of a wireless headset.

How does the Plantronics Headset Lifter work?

When you have a wireless headset with a handset lifter, you can answer and hang up away from your telephone.  As long as your telephone lets you answer any line that is ringing just by picking up your handset receiver and not having to press a button on the phone itself, the wireless headset will work the same way.

However, if you need to answer a specific line, transfer a call, or need to put someone on hold, you will need to go back to your telephone to perform these tasks.  Just remember that a headset only takes the place of your handset receiver and does not change the way that a telephone functions.

Additional information for the Poly HL10 Handset Lifter (Straight Plug)




Same Day Shipping On In Stock Items




Poly 60961-35, HP 784Q2AA


Poly 0017229127869, HP 197029639943

16 reviews for Poly HL10 Handset Lifter (Straight Plug) | Poly 60961-35 or HP 784Q2AA

  1. Sam B

    I love these things, couldn’t live without them.

  2. Justin V. (verified owner)

    Easy to install with my phone. First time dealing with something of this nature and installation was a breeze.

  3. Admin

    It works fine as long as the phone is not on a phone holder at an angle. The headset on the phone is heavy and it was not allowing it to work properly till I laid the phone flat. It also appears to working fine like I said I have only had it for a short time.

  4. Sierra S

    Reading the instructions, I thought it would be more complicated to install, but it was very easy and intuitive. I also watched the Headsets Direct You-Tube video tutorial just to be safe. It works great, just as intended. Have not had any problems. It is very helpful to be able to answer the phone from anywhere and not miss calls rushing to the receiver.

  5. Dan

    The desk phone handset lifter is indispensable for my work. It works flawlessly. Well worth the extra dollars

  6. Don P

    The desk phone handset lifter is indispensable for my work. It works flawlessly. Well worth the extra dollars

  7. David

    This was purchased along with the Plantronics CS530 headset. This made it work so much better for him. This was an older Sprint handset so had to use this instead of a cord.

  8. Sharon

    I had only utilized Avaya before, and these work great.

  9. keith

    Great accompaniment to the CS530. Makes work area more efficient for the employee.

  10. Lorrie

    Ok, but handset falls off when lifted. We tape a piece of foam or cardboard to the cradle so the handset doesn’t fall onto the desk when the lifter and headset is activated.

  11. natalie

    The lifter was super easy to install, and it works great

  12. susan

    I don’t think it took 5 minutes to read instructions and install this lifter. It works flawlessly.

  13. Skyflyerbob

    Easy to install on a Cisco VoIP phone. Integrates perfectly with the Plantronics wireless (“It’s wireless. How difficult can it be to NOT install a wire?”) headset.

  14. Hanset lifter

    Works great!!

  15. jonny

    Best product ever

  16. s

    It really works! Now I can answer my phone by just clicking on my headset. Efficient and reliable.

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