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Plantronics SupraPlus HW251 Headset

Rated 4.43 out of 5 based on 23 customer ratings
(23 customer reviews)


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End of Life (EOL) Announcement

Update 8/7/2018 – Plantronics announced the HW251 is being discontinued.  The last shipment date from Plantronics is March 31, 2019 or while supplies last.  Click Plantronics Corded Headsets for available replacements.


Plantronics HW251 Corded Headset:

  • Same Day Shipping
  • Warranty 2-Years
  • 30-Day Money Back Guarantee
  • Latest Date Codes
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Why You Need The Plantronics HW251 Corded Headset? Quality And Durability! - Headsets Direct Video
What To Consider

Plantronics HW251 Supra Plus Headsets:

  • Commercial-grade quality provides long lasting value
  • Covering one ear lets you converse with co-workers
  • Freeing your hands for typing and writing increases productivity
  • Luxurious comfort means you’ll forget you’re wearing the HW251N
  • Never asking to repeat information with superior audio quality
  • Quick Disconnect allows you to easily walk away from your desk
  • Extremely lightweight design makes for all-day wearing

• FREE spare voice tube included ($9.95 value)
FREE clothing clip included for better cord management
• FREE technical support with purchase

• Need help?  Call us and talk to a Real Person!

Plantronics HW251 Supra Plus Features:

  • FREE spare voice tube included ($9.95 value)
  • Monaural / Single Ear – Voice Tube – Wideband VoIP.
  • Premium audio quality for office and contact center professionals.
  • Wideband audio for more natural sound with wideband telephones.
  • The highest level of performance for wideband VoIP communication.
  • Premium audio ensures quality customer communications.
  • Quick Disconnect feature for added freedom.
  • Supports all Plantronics amplifiers and USB-to-headset adapters.
  • 2 Year Warranty
  • SKU# 64336-31 (formerly 73838-01)
  • UPC: 017229126602

Plantronics HW251 SupraPlus Insider Info:

TECH REVIEW – When using the Plantronics HW251, the adjustable T-Pad headband and soft foam ear cushion make for all-day comfort.  An adjustable voice tube lets you place it close to your mouth for maximum voice clarity.  Also, combining wideband audio with the directional voice tube results in crystal clear sound at both ends of the conversation.  To benefit fully from the wideband feature of the HW251 headset remember that your phone will need to be wideband enabled.  The cable that comes down from the headset is about 2.5 feet long and ends in a unique connection called a Quick Disconnect.  This Quick Disconnect plugs into a corresponding cable on an amplifier or a direct connect cable.  The HW251 can also be used with a USB adapter cable for computer use.  The cable on the headset is lightweight and flexible, which adds to the overall comfort of the headset.  Finally, the AudioIQ technology protects you from loud noises and echoes that can occur at times.

HOW TO INSTALL – You fit the HW251 headset on your head by placing the ear cushion against your ear and the opposite side of the headband, where the temple pad is, just above your other ear.  This may require adjusting the headband by sliding it in to make it smaller or out to make it larger.  You can adjust the voice tube for more private conversations by sliding it down the metal shaft, from the corner of your mouth clear to the front of your mouth.  The HW251’s Quick Disconnect will plug into the amplifier or direct connect cable, depending on which one you use.  Make a test call to ensure the installation is working properly.  The clothing clip plays an important role in making the headset feel lighter than it already is.  By clipping it on your shirt collar or blouse, you control the tugging from the weight of the lower part of the cord, eliminating the need to reposition your headset during the day.

HOW TO STORE – When storing your Plantronics HW251, it’s best to hang the headband on a hook, so it’s not just sitting on your desk.  This keeps the cord hanging freely.  If left on your desk, you run the risk of it being damaged by others, such as cleaning personnel.  You also want to avoid twisting the cord on your HW251 too much, which over time will damage the internal wires.  Here at Headsets Direct we designed a headset hanger that can be affixed to your monitor to keep your headset safe and out of harm’s way.  To view, click HDI Headset Hanger.

HOW TO CLEAN – When cleaning your Plantronics HW251, you want to use non-alcohol chemicals or wipes.  Using alcohol-based products over time will break down the material of the cords making them very stiff and clumsy to use.  When wiping down the headset, avoid saturating any openings where electronic components are in close proximity.  For the HW251, this includes the small holes in the speaker casing.  When cleaning your HW251, avoid sticking anything into the end of the Quick-Disconnect connection, since serious damage can occur to the four delicate brass contacts located inside.

WHO USES THIS MODEL – The HW251 is Plantronics most popular corded headset so there is a wide range of customers who love this headset.  They vary from attorney and medical offices, small and large call centers, to those who just want a good quality corded headset for their smart phones (using Plantronics’ new adapter cable 38541-02).  A dual ear, or binaural, version is available (model HW261) if you really need to concentrate on your calls.  The HW251 is a quality commercial-grade headset that delivers the amazing sound, voice clarity, and long-lasting comfort you’ve come to expect from Plantronics.  

Additional information




Desk Phone/PC/Mobile (Additonal Cable or Amplifier Required)

Headset Wearing Style

Headband Single Ear

Headset Weight

69 grams

Part #

64336-31 (formerly 73838-01)




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30-Day Money Back Guarantee



23 reviews for Plantronics SupraPlus HW251 Headset

  1. Rated 4 out of 5

    La Estrella

    I bought the Supra Plus HW251 Headset and it does work and people can hear you when you are talking but i feel that sometimes there is a little static when talking and also if the mouth piece is not adjusted properly the other person cannot hear you. Other then that the quality of the headset is very good and for the most part you can hear and talk to people with no problem.

  2. Rated 3 out of 5


    I like it except for the fact it doesn’t sit comfortably on my head or my staff’s. There should be about three more inches give in the head band, and then it would be perfect. It seems like it was fitted for a child’s head.

  3. Rated 4 out of 5


    We now have several of this model and are very happy.

  4. Rated 5 out of 5


    This is a workhorse for our call center.

  5. Rated 5 out of 5


    I have been doing business with Headsets Direct for years and have never had an issue with either the products or the service. Love these guys! The SupraPlus Headset is light and durable.

  6. Rated 5 out of 5


    Been using it daily on the 8 to 4 shift and love it. Very comfortable, good sound quality and doesn’t give me a headache! Keep up the good work 🙂

  7. Rated 5 out of 5


    I’m actually using the headset to dictate this review. I typically wear this for 4 to 6 hours per day, and people say that the conversation is the clearest it has ever been.

  8. Rated 5 out of 5



  9. Rated 5 out of 5


    Our users seem to be very pleased with all aspects of of the HW251. We have tried various other headsets, but these seem to be the most popular among our users.

  10. Rated 4 out of 5


    I bought this product for a college call center, and it works fine

  11. Rated 5 out of 5

    Michele E

    Best headset I have use so far, clear sound, comfortable to wear!

  12. Rated 5 out of 5


    I wanted to have a headset system that would work with my smart phone, my iPad and my laptop for phone calls and video calls. I called Headset Direct for advice and they answered the phone immediately and recommended the 3 products I purchased. I’ve had the products for about 6 weeks and use them daily with excellent results. Much better than when I attempted to find a good solution on my own from other retailers and had to return the products!

  13. Rated 5 out of 5


    Sound quality is good, others have no compliants about mic quality, compatible with our office phone. Extra mic and earpad replacements included
    No complaints.

  14. Rated 5 out of 5


    Plain and simple, just what we needed. Our Cisco phones has all the buttons and features we need so no more confusion!

  15. Rated 4 out of 5

    SupraPlus Headsets Review

    Headset works great but needs to be replaced every 2.5-3 years. This headset is used every day, all day long. Starts to short out.

  16. Rated 4 out of 5


    the headsets work nicely. The only thing is when i ordered them i didn’t order the right adapter for the phone system we have. I ordered the one that was recommended and it was the wrong one and had to reorder the correct one.

  17. Rated 4 out of 5


    Should have bought the noice cancelling one. Producte is fine if you not working in a call center.

  18. Rated 5 out of 5


    Headset works perfectly with our Avaya telephone system.

  19. Rated 4 out of 5


    Your products work well. We will purchase things from you in the future.

  20. Rated 4 out of 5

    Kayla H

    We all use these in our office and they work well for us.

  21. Rated 2 out of 5

    Chris H

    We have had these headsets for a number of years now and the headsets themselves were getting pretty old and cutting out. We only had to replace this one piece and not the main unit which made it much easier and cost effective.

  22. Rated 5 out of 5

    Susan S

    Wonderful product, very light and flexible!

  23. Rated 5 out of 5


    Excellent, Budget Friendly Product. Our group needs headsets to participate in conference calls and extended one-on-one customer phone calls. Everyone agrees the conversations are clear on both ends. So glad we found these.

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