Plantronics CS55 Wireless Headset

(25 customer reviews)


Plantronics CS55 Wireless Headset:

Conduct business calls in hands-free, digitally-enhanced audio with Plantronics CS55 wireless office headset. Available in convertible over-the-ear, over-the-head or behind-the-head styles, the Plantronics CS55 lets employees go where office work takes them up to 300 feet from their desks for 10 hours of unencumbered talk time. As the first headset in the U.S. to implement 1.9GHz voice-dedicated wireless technology, the Plantronics CS55 delivers uncompromised audio quality and ensures minimal interference from other office wireless systems. An extended boom and noise-canceling microphone enable crystal-clear voice delivery even in loud environments. Built-in answer/end call features let workers control conversations with the touch of a button. With the optional HL10 handset lifter, you can answer and hang-up remotely with most corded telephones.

Plantronics CS55 Wireless Headset Features:

You choose the wearing style – Over-the-Head or Over-the-Ear
Freedom to walk and roam with 300 foot range
Ensure call privacy with digitally encrypted security
Receive and transmit control for perfect audio volume
Extremely lightweight – weighs only 26 grams
Get through even your busiest day – up to 10 hours talk time
Compatible with most phones
Optional HL10 Handset Lifter allows for remote answer

Plantronics CS55 Wireless Headset FAQ’s:

What is the Plantronics CS55H Home Edition?
CS55H is a wireless headset system that allows crystal clear, hands free phone conversations at home. It is ideal for home-based professionals who need to multitask while on the phone. The CS55H offers freedom, comfort and convenience, in addition to improved productivity.

What is the difference between the CS55 and the CS55H Home Edition?
Unlike the CS55 that is meant to be used with office phones in an office environment, the CS55H works with cordless phones in a home environment.

Can I use the CS55H Home Edition with my office phone at work?
The CS55H Home Edition is not ideal for using with an office phone as it doesn’t come with the HL10 handset lifter that is strongly recommended for use with office PBX phones. The CS55H home phone adapter replaces the need for a lifter when used with PSTN lines.

Do I need a special phone for this?
No, the CS55H works with any home cordless phone, regardless of brand, model or frequency range (GHz). The CS55H also works with Vonage VOIP service but might require a “pigtail” adapter available at any consumer electronics store in order for splitter to fit in the Vonage box.

Does it also work with a corded phone?
The CS55H Home Edition can work with a corded home phone. The set-up is the same as with a cordless phone.

Why wouldn’t you just use the standard CS55?
A standard CS55 for the office could work with a corded phone in a home environment but not with a cordless phone. In addition, the standard CS55 would require the use of a HL10 handset lifter with a home corded phone to allow remote call answering. Instead, the CS55H home phone adapter replaces the need for a handset lifter both with corded and cordless home phones.

Does it work with a 2-line phone?
Strictly speaking yes, but the user has to decide which of the 2 lines to install the CS55H on.

How do I make a call with the CS55H Home Edition?
In order to dial a call, the user:
– Dials the number on the cordless phone
– Presses the button on the headset once the call is connected
– Hangs up the phone and keeps talking while walking up to 300 ft away from the base.

Can I answer calls using the headset?
Yes, with the CS55H headset, you can remotely answer phone calls at home up to 300 ft away from the CS55 base. The actual range varies and depends on the home layout (number of walls, construction materials etc.).

Can I end calls using the headset?
You can end calls by simply pressing the button on the headset.
Important note: If the user didn’t hang up the phone while using the headset (not recommended as it can create buzz or echo), ending the call via the headset will not hang up the call on the regular phone. In other words, the call will still be active on the handset.

Do I have Caller ID with my CS55H Home Edition?
Yes, if the user subscribes to this phone service, Caller ID will show on the phone handset as long as it is turned on.

Can I view Caller ID for an incoming call (Call waiting) while using the headset?
If the user is on a call using the headset and receives another incoming call, he/she will hear the “Call Waiting” beep in the headset provided he/she subscribes to that phone service. In order to view the Caller ID for the incoming call, he/she needs to turn the regular phone back on by pressing “talk”.

Can I switch between calls (“Flash” feature) using the headset?
If the user is on a call using the headset and receives another incoming call, pressing the headset button will simply hang up the current call but will not switch to the new incoming call.
Important note: The “Flash” feature (user needs to subscribe to this service offered by phone providers) is deactivated when the CS55H headset is turned on. In other words, if the user turns the phone back on during an incoming call in order to view incoming Caller ID, pressing the “Flash” button on the handset will not switch to the other call.
Instead, the user can do the following to transfer to another incoming call:
a) turn the phone back on by pressing “talk”
b) turn the headset off
c) then only, press the “flash” button on phone to pick up the incoming call
d) turn the headset back on if desired

Will this affect my answering machine?
No, CS55H should not affect your answering machine. If a call is not picked up by the user, it will be sent to the answering machine.

Will this affect my voicemail service?
No, CS55H should not affect your voicemail. If a call is not picked up by the user, it will be sent to voicemail.

Can I check my voicemail using the CS55H headset?
Yes, in order to check voicemail, the user needs have both the headset and the phone turned on at the same time. It is however recommended to turn the phone off when on a regular headset call not requiring any digit entry.

What happens if I need to enter digits while using the CS55H headset?
When entering digits on the phone while on an active headset call, the user will hear the dial tones in the headset. Again, it is recommended to turn the phone off when on a regular headset call that no longer requires any digit entry.

Can I use the headset with my cell phone?
The CS55H headset is not a Bluetooth headset and will not work with Bluetooth-enabled cell phones.

What is 1.9GHz DECT wireless frequency and why is it important?
The 1.9 GHz DECT frequency is a new voice dedicated radio frequency recently made available by the United States FCC. It is reserved for voice communications only. That means that headsets built on 1.9GHz DECT will not experience interference from devices like wireless network equipment, microwave ovens and other wireless devices – as can occasionally happen with 900 MHz and more often with 2.4 GHz products. Plantronics believes that this new band is the best technology for wireless voice products, delivering interference-free connections for customers.

What kind of realistic range will I get with this product?
The user should be able to get up to 300 feet from the CS55H base. However, the actual range can significantly vary and depends on the home layout (number of walls, construction materials etc.).

What are my wearing style options?
CS55H comes with 2 wearing styles options: over-the-ear and over-the-head.

What is the battery life of the headset?
The CS55 offers 10 hours of talk time and 50 hours of standby time.

Does it have a microphone adjust switch like Plantronics’ other cordless phone headsets?
Yes, the CS55 offers several ways to adjust both the microphone (talking) volume and the listening volume. The talking volume can be adjusted on the base while the listening volume can be adjusted both on the base and on the headset.

How easy is the product set up?
The CS55H comes with color labels that the user simply has to match in order to correctly install the product. It also comes with “Read Me First” instructions in addition to a comprehensive user manual.
Plantronics Page 3 11/8/2006

What is the adapter for?
The home phone adapter that comes with CS55H Home Edition is a PSTN/ landline adapter that allows a standard CS55 to work in a home environment.

Why don’t you need a lifter?
The home phone adapter replaces the need for a handset lifter. The user can remotely answer calls without having to walk back to the base.

Will I need a new phone (wall) jack to operate this?
CS55H comes with an RJ11 phone cable and a splitter.

How do I charge the headset and how do I know it is charging?
The headset has to be gently pushed into the charging cradle to charge. Light indicators indicate it is successfully charging.

What are basic troubleshooting tips?

• Match up color labels
• Push all plugs firmly into base and wall (see user guide p.6)
• Place base at least 1’ away from phone, computer or other metal object (p.9)
• Push headset gently into cradle and charge for 3 hours (p.8)

• To place a call (see preferred option 1 on p.10):
1. Dial number on phone
2. Press headset button, base and headset light up green
3. HANG UP phone to transfer call to headset
• To receive a call, simply press headset button
• Adjust the listening and speaking volumes as needed (p.12 &13)
• To see incoming caller ID (upon hearing call waiting beep), undock phone and push talk.
• To accept new call, press headset button to hang up current call and transfer to new call.
(Flash is deactivated.)

What do I do if I hear static or buzz?
Make sure to place base at least 1’ away from phone, computer or monitor.

Customer Comments:

I love it! I have Fibromyalgia and my neck hurts when I have to hold a phone to my ear with my shoulder. Now I am free of pain and can walk around my work area as well. – Anna

We are very pleased with our CS55 headset and HL10 lifter. Our customer service representatives are now able to leave their office and still answer the phone. They are no longer tied to their desks. – Madalyn

We have a warehouse with several workers, but only one person in the office….me. Having my Plantronics CS55 headset is great! Having my hands free, as well as being able to move about all the office and warehouse freely, while still being on top of answering all calls, makes my job so much easier. No more running for the phone! Thanks for such great products! – Mary

Excellent product. No radio interference at all and battery life is very long. – Mike

The service was excellent and very helpful during the purchase process.  I have had some issues with clarity and your team has been helpful also.  The shipping and timeliness were excellent.  It is difficult working at home as remote employee to research the products and tools.  My employer does not have many remote employees so purchasing turned it over to me to decide.  Thanks for the great help! – Karen

The CS55 headset is very comfortable and easy to use. Sometimes the the receiver lifter does not work on the first try when pushing the button on the headset to answer the phone. – Barabra   (Pushing the button firmly for 1-2 seconds will usually solve this issue.)

The CS55 cordless headsets we purchased have been extremely useful.  Headsets Direct was extremely helpful in assisting us with our purchase. – Tammy

The two women who use them in our office are very satisfied. They love the product and haven’t had any problems with the CS55 headsets at all.  It was a very smooth transaction and the representatives at Headsets Direct were very knowledgeable and courteous. Our company will definitely do business with Headsets Direct in the future. – Melissa

The best headset we’ve had yet. Very comfortable, and has a quality feel to it. The volume & mute are very handy. Ordered a couple more because it’s hard to find a good headset at such a low price. – Ruba

25 reviews for Plantronics CS55 Wireless Headset

  1. Lisa L

    We are all liking our headsets. They are making our job easier. The flexibility to go through out the office and help our clients is great.

  2. Stacy G

    These headsets are great. Everyone in the office likes them.

  3. Shayne I

    Headset seems to be working fine, clarity is good. The microphone part sits a little too close to the face/mouth, but other than that I have no complaints.

  4. Gabriel O

    They have been absolutely wonderful in helping our organization move forward in better customer service.

  5. Rick M

    Works great!

  6. Brenda M

    The daily ease of the headset is appealing. The only issue is if the sync has been lost. It is confusing to reset it. I usually end up calling for support.

  7. Nan N

    I have purchased several of these headsets with lifter units for the office. They work great. No more neck problems from trying to use handset cradles, etc. Also great because I’m not tethered to my desk. I run an IT based unit and often am required to be away from my desk troubleshooting at other work stations. This allows me to still accept my calls or work with tech support where ever I am. These headsets are the best value for the price and the only way to go. I’m well satisfied. Also, Headsets Direct has been great to work with.

  8. Janet W

    I love my Plantronics headset and telephones. They free my hands for multi-tasking. My headset frees my neck from strain of trying to hold onto a telephone while I multi-task at home and at work! Ordering is uncomplicated at Headsets Direct!

  9. Yvonne A

    Love it.

  10. David G

    All I can say is why did it take me so long to order them? I decided to go wireless due to space constraints and these items are great! Based on my prior experience with headsets, (5-10 years ago) I was concerned with the ability to hear the other person and sounding like I was talking in a tube. However, I have not experienced anything of the sort and have had no complaints with incoming and outgoing calls. Overall, very happy with the purchases and the quality of the products.

  11. Jason M

    Works Great. Headsets Direct was the lowest price.

  12. Denise W

    I find the headset to be comfortable and helps me to get more projects done throughout the day.

  13. Stacy G

    Best Headsets I have found!

  14. Lezlee B

    Awesome!!! Freedom!!! This has helped my neck, my attitude and my ability to multi task while on long holds with short sale lenders. I have great bosses who helped me to do a better job by supplying me with your headset. Many thanks!!!

  15. Kerri W

    I am happy with my headset and like the option of changing the headsets. My only concern is changing the microphone piece between headpieces is not that easy.

  16. Sarah M

    I ordered this headset so that I could be hands free as well as answer the phone from anywhere in the office. It was easy to install/set up. As the receptionist in a busy office the headset makes it easy for me to make calls quickly and hands free. I would highly recommend this product!!

  17. Eric C

    Plantronics have always worked well for me. The CS55 sounds great and is comfortable on my ear. It also works well with my Intertel phones when using the lifter. Great website, easy checkout, good return policy. Always in stock!

  18. Robert A

    Great headset. It takes a little time to get volumes set correctly for both the user and the listener at the other end. However, the freedom of movement it allows is worth the effort.

  19. Erica M.

    I ordered a few of these headsets for our call center and we started receiving complaints from our customers. There was either static, an echo and/or a lot of background noise picked up that made it difficult to hear the call center representative. After experiencing it myself and continued complaints, I was forced to purchase another brand. Needless to say the complaints stopped and the new headsets are much clearer with no echo or static.

  20. Melinda R

    The best headset!!

  21. Claire R.

    Comfortable; allows me to multi task without trying to hold the phone with my neck and shoulder!

  22. MicheleT

    Set up was easy, range is good. Good product for the money

  23. Donna C

    We love this product. It is comfortable and always reliable. Very easy to install as well.

  24. Barb T.

    Our only complaint is that the battery life isn’t quite long enough. We use these in our customer service center and in our IT department.

  25. Marie

    I’ve been using this headset for several years, never had an issue with it, and it allows me to handle customer calls while doing research for them.

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