Plantronics Corded Headsets
If you're like most other companies and government agencies, you're always looking to improve productivity and create a healthier work environment. With Plantronics corded headsets, you're able to write and type hands-free and to avoid causing neck and shoulder strain caused by cradling your handset against your shoulder. With business-grade products, you will find long-term value and benefits that far exceed your initial investment.
When considering a corded headset, you need to choose a wearing style that best fits your personal preference (over the head or over the ear), but also one that suits your environment (background noise levels). Noise-canceling headsets use multiple microphones to isolate and reduce your background noise, making it easier for your caller to hear your voice. If you struggle to hear your caller, consider an over-the-head binaural model that covers both ears. This reduces distracting noise and conversations from your office and lets you focus on your caller. Users that interact with customers face to face tend to choose a low-profile model that fits discreetly over the ear, making it practically invisible.
When buying a Plantronics corded headset, it’s critical to understand it does not plug directly into your telephone. You will also need to purchase a bottom cable or amplifier that is compatible with your telephone, computer, or mobile phone. This allows any headset to be used in any application, but you will need to consult a compatibility guide or headset expert to determine the correct amplifier or direct-connect cable.
Which is better for corded headsets...a bottom cable or amplifier? This question comes up regularly, and the answer depends on your budget and the audio quality you want to have. When you check compatibility, many newer phones will allow a bottom cable or amplifier. The bottom cable takes up zero desk space and will cost half the price of a headset amplifier. The negative of the cable is you lose the ability to control your voice volume on most phones (phones typically have speaker volume only). With an amplifier, it takes up a little space on your desk and costs more. The advantage is it will give you volume controls for your speaker and microphone. An amplifier will also give you the best possible sound quality, so if you can afford it and want the best, get the amplifier.
Call our headset experts or use our compatibility guides to determine your amplifier and cable options.
Plantronics Corded Headsets
Determine which corded headset wearing style you prefer.
1) An over-the-ear corded headset.
When opting for an over-the-ear corded headset, you will find most models to be lightweight and very low profile, almost hiding the headset from your face-to-face customers. Over-the-ear models will typically use an earbud or eargel that goes into the outer portion of your ear canal. Other choices will offer a speaker roughly the size of a quarter that rests against your ear. Older models will have the hard plastic case of the speaker rest against your ear, where newer models will cover the speaker with a soft foam cushion. Many newer models will use an ear hook that goes behind your ear. The ear hook is flexible, so you can customize it to fit comfortably on your ear. One consideration to keep in mind, with models where the speaker rests against your ear, you want to be in a quiet-to-average office environment, as far as loudness of background noise is concerned. The louder your environment is, the harder it is for you to hear your callers, because the speaker does not seal off background noise as well as in-the-ear models or headband over-the-head models. Over-the-ear models will come with two microphone variations. First is a standard voice tube model, which is made for quieter office environments, and the other option is a noise-cancelling microphone, which cuts down on background noise around you so your caller can hear you more clearly.
2) An over-the-head corded headset (single ear).
With a single-ear, over-the-head corded headset you will have a headband that goes over your head with a speaker resting against one ear. The speaker will have a foam or leatherette ear cushion over it. The advantage of this style of headset is the speaker does a great job of directing the sound of your call into your ear while sealing off background noise from your environment. Ultimately this makes it easier for you to hear your caller and take down information more accurately. This also reduces the amount of times a caller needs to repeat themselves. With the headband up over your head, you have the speaker on one ear, while on the opposite side has a temple pad, which secures the headset on your head. This makes for an extremely comfortable and stable fit. These headsets come with either a clear voice tube, for a quieter office environment, or with a noise-cancelling microphone, which is made for louder environments The noise-canceling microphone reduces background noise, so your caller hears your voice more clearly.
3) An over-the-head corded headset (dual ear).
With a dual-ear, over-the-head corded headset, you are covering both ears with speakers. This style of headset works well in a loud environment, allowing the user to hear better and focus on their caller. A great way to reduce the overall noise level in your office is by converting all of your users to dual-ear headsets. Users will not have to talk over each other, and you will significantly reduce your office background noise. Dual-ear headsets will have the speakers covered with a soft foam cushion or leatherette ear cushion, making it very comfortable for all-day use. Similar to single-ear headsets, the dual-ear headset will also have a full-sized speaker, which does an excellent job of separating outside noise from the audio of your caller, making it easier for you to hear more accurately and request less information to be repeated. Dual-ear headsets also come in two variations with microphones. The standard voice tube microphone is made for a quieter office environment, where the noise-cancelling microphone is made for a louder environment, reducing background noise your caller will hear.
4) A convertible corded headset.
Convertible corded headsets are an excellent choice for users that are new to headsets, or those that want flexibility in wearing styles. Most convertible headsets give you two wearing styles; over-the-ear and over-the-head headband options. Most over-the-ear options will rest against your ear and have a flexible ear loop to bend/shape, conforming it to fit your ear. An ear cushion is generally used to improve the comfort for all-day wearing. Like other models, voice tubes are best for quiet office environments, and a noise-cancelling microphone will be best used in loud environments.
Key elements to understand about corded headsets to get the most out of your investment.
1) Bottom cable or amplifier. IMPORTANT: A corded headset does not plug directly into a telephone. When you purchase a corded headset, you will also need to purchase a bottom cable or amplifier that is compatible with your telephone, computer, or mobile phone. This allows any headset to be used in any application, but you will need to consult a compatibility guide to determine the correct amplifier or direct-connect cable.
Which is better...a bottom cable or amplifier? This question comes up regularly, and the answer depends on your budget and the audio quality you want to have. When you check compatibility, many newer phones will allow a bottom cable or amplifier. The bottom cable takes up zero desk space, and will cost half the price of the amp. The negative of the cable is you lose the ability to control your voice volume on most phones (phones typically have speaker volume only). With an amp, it takes up a little space on your desk and costs more. The advantage is the amp will give you volume controls for your speaker and microphone. An amp will also give you the best sound quality, so if you can afford it and want the best, get the amp.
2) Microphone positioning. You want the voice tube or noise-cancelling microphone to be positioned at the corner of your mouth and approximately one quarter of an inch away from your mouth. This ensures your caller hears you clearly while minimizing background noise.
3) Clothing clip. Corded headsets include a clothing clip that, when used, will keep the headset positioned perfectly. Position the clothing clip on your shirt collar or high up on your shoulder. Now as you pull away from your desk phone, the bottom cable will pull at the clothing clip, leaving your headset perfectly positioned on your head.
4) Replacement accessories. Headsets include cushions, earloops, earbuds, and voice tubes for some models. Leatherette cushions are more durable and generally will last many years. Foam ear cushions will show makeup and can tear if caught on a sharp object. Models that use clear voice tubes can have the end clogged with makeup or food, causing your callers to have a hard time hearing you. To test, pull the tube off, and your caller should hear you much easier. You don’t want to continue using your headset without a tube, because your voice isn’t as clear, and you may clog the end, and that’s not replaceable.
It’s a good idea to replace your cushions, earbuds, and voice tubes every six months for the best hygiene purposes, and to make your headset look and perform like new again.
5) Headset training. With corded headsets it’s nice to be able to listen into your calls for training and live coaching. With the addition of Y-cords or Training Adapters, you have the luxury of listening into calls while using your existing headsets. With one Y-cord you can monitor one station at a time, or by purchasing a Y-cord for each station, you can walk up to any station and monitor on demand.
In summary, corded headsets are an excellent tool to improve productivity as you write and type hands free. You will also be more comfortable using a headset and will reduce neck and shoulder pain, because you’re not cradling a handset between your neck and shoulder. You can not plug a business grade headset directly into your phone or computer and will need to consult a compatibility guide to determine a compatible amplifier or headset to connect your corded headset to your device.