Headsets for NEC Phones.

NEC is a leading telephone company and has done an excellent job integrating telephone headset usage into their standard NEC telephones and newer VoIP softphones. Numerous headsets are compatible with NEC telephones, but finding the correct amplifier or direct connect cable is the key to getting a headset to work properly with your NEC phone.

The following guide will explain the compatible equipment you need, including many pictures to simplify the process of finding a NEC headset for your application.

Last Updated –  February 2019



How to use our Headsets for NEC Phones guide:

Selecting headsets for your NEC phone has never been easier with our how to guide.  From first time buyers questions to long time headset users, this guide will provide a deeper understanding of exactly how your headset will work and what you need.  Most importantly…be sure to call if you have questions because it’s our support that sets us apart.  We’re Plantronics Certified Headset Experts ready to help before, during and after the sale!

Section 1: NEC Compatibility Chart
Section 2: Special Programming
Section 3: Understanding What’s Required for a Corded NEC Headset Solution
Section 4: How Corded Headsets Work With Your NEC Telephone
Section 5: Wireless Headset Options For Nec Phones
Section 6: Remote Answer And Hang-Up For Wireless Headsets


1- NEC Headset Compatibility Chart

(Click column headings to view products)

 NEC Model:  H-Series Headset U10P Cable
 A10 Cable
M22
Amplifier
Bluetooth
Wireless
Headsets
HL10
Lifter
CS500/W700
EHS Cable
USB
Headsets
200
300
3610
3625
3760
3770
400
515
525
600
600P ANY
900
ACD Terminal: ETT16S-1 ANY
Aspire ANY
Console 12  NONE
Console 22  NONE
Cosole 2400  NONE
Console 409  NONE
DS-1000\2000 ANY ANY
DSX ANY ANY See
Note 5
DT2000
DT2000 DLX
DT2100
DT3100
 NEC Model:  H-Series Headset U10P Cable
 A10 Cable
M22
Amplifier
Bluetooth
Wireless
Headsets
HL10
Lifter
CS500/W700
EHS Cable
USB
Headsets
Make sure your phone has the latest firmware. 

Programming may be required for EHS cables via NEC tech support.

DT310:
DTL-2E-1
DTL-6DE-1
DTL-12E-1
ANY ANY
DT330:
DTL-8LD
DTL-12D
DTL-24D
DTL-32D
DTL-12PA
ANY ANY APN-91
DT430:
DTZ-12D-3
DTZ-24D-3
DTZ-32D-3
DTZ-8LD
ANY ANY APN-91
(Only with back cover)
DT710:
DTL-6D
DTL-2E
ITL-2E
ITL-6DE
ITL-8LDE
ANY ANY
DT730:
ITL-8LD
ITL-24D
ITL-32D
ITL-12D
ITL-12PA
ANY ANY
DT750:
ITL-32OC
ANY ANY
DT820:
IT-6D
ITY-8LDX
ANY ANY APD-80
(Plug into handset port)
DT830 / DT830G:
ITZ-12
ITZ-24
ITZ-32
ITZ-8LD
ANY ANY APN-91
 NEC Model:  H-Series Headset U10P Cable
 A10 Cable
M22
Amplifier
Bluetooth
Wireless
Headsets
HL10
Lifter
CS500/W700
EHS Cable
USB
Headsets
Dterm 10 ANY ANY
Dterm 10: ETT-X-1 ANY ANY
Dterm 2 ANY ANY
Dterm 2: ETT 1-2 ANY ANY
Dterm 4: ETT 4-1 ANY ANY
Dterm 4B: ETT 8-1 ANY ANY
Dterm 5: ETT 16-1 ANY ANY
Dterm 500: ETT-D-1 ANY ANY
Dterm 80 ANY ANY
Dterm i-Series ANY ANY
Dterm Series E ANY ANY
Dterm Series II ANY ANY
Dterm Series II:
ETE-1HM-2
ANY ANY
Dterm Series III ANY ANY
Dterm Series IP ANY ANY
DTP Series ANY ANY
DTR Series (includes DTR8) ANY ANY
DTH Series ANY ANY
DTU Series ANY ANY
Elecktra Elite IPK ANY ANY
ETE Series ANY ANY
ETJ Series ANY ANY
 NEC Model:  H-Series Headset U10P Cable
 A10 Cable
M22
Amplifier
Bluetooth
Wireless
Headsets
HL10
Lifter
CS500/W700
EHS Cable
USB
Headsets
ETW16-1 ANY  M22
ETW24 ANY  M22
ETW8 ANY  M22
ETW Series ANY  M22
ETZ Series ANY ANY
HA710 NONE
HA750Z HDAC
(N America)
NONE
HAC610Z NONE
HDV230 ANY ANY 84757-01
HDV330 ANY ANY 84757-01
HDV430 ANY ANY 84757-01
IP Softphone ANY MX10 PC Only Note 2 W700 Note 2
ISDN: Dterm 3010 ANY ANY
KeySet (ET20-1) ANY MOST Note 3
MAX 2100
MF5A1B/F
NEC SL1100 Terminals ANY ANY
NEX 2600
Optima ANY ANY
Optima 1240 ANY ANY
Optima 2470 ANY ANY
P100 thru P800 Series
SL1000 Terminals ANY ANY
SN610 ANY MOST Note 4
SN619 NONE
SN654  NONE
SN716-A\B\C ANY ANY
T810, T840
talktime MAX 920, 960
UT800 Unknown at this time ANY Remote Answer and Alerts built into phone Remote Answer and Alerts built into phone

 

Note 1 If using a wireless product with the lifter accessory, you will need to attach the external ring detector to this phone as the speaker is off center from under the handset.

Note 2 Software updates may be necessary to work with PC application, visit the Plantronics software download page

Note 3 Carbon Phone – CS500 series not compatible

Note 4 Switch on bottom of console must be set to ‘headset’ side. Carbon Phone – CS500 series not compatible

Note 5 NEC proprietary EHS cable can be purchased from NEC to work with Plantronics wireless headsets (MSRP $129.95).  Alternately the HL10 lifter can be used.

Note 6 EHS cable APN-91 preferred for remote answer (note: it only works with the i-SIP/N-SIP versions of the DT700 terminals). Alternately the HL10 lifter can be used.


2 – Special Programming APN91 EHS cable for use with DT330/730, DT430/480 and DT750 phones: 

1) NEC Programming Instructions (.pdf)
2) NEC support number is 1-800-852-4632


3 – Understanding What’s Required For A Corded NEC Headset Solution.

To have a corded commercial grade NEC headset solution you will need two items; the headset and either an amplifier or a direct-connect cable.  Headsets, amplifiers and direct connect cable all join together using a quick-disconnect connection.

 

Quick Disconnect

The first thing to understand about commercial grade NEC headsets is the headset cable terminates in what the industry calls a “quick-disconnect” connection.  This connection allows you to leave your headset on at all times and quickly disconnect from the amplifier or direct connect cable when you need to walk away from your desk.

 

Amplifiers and Direct Connect Cables

To connect your headset to your NEC telephone, you also need an amplifier or direct connect cable, depending on the model of your NEC phone.  You can view your options in our NEC Headset compatibility chart located on this page.   As you can see on the amplifier and cable, they terminate on one end with a modular clip, which will plug into your NEC phone.

Originally, an amplifier was required for most NEC telephones when using headsets.  NEC worked closely with Plantronics to engineer many of their phones to have the amplifier built into the NEC telephone.  This eliminated the use of an amplifier and allowed a less expensive direct connect cable to be used with standard H-series headsets.  The only negative to using a direct connect cable is you lose your ability to control your outgoing voice volume.  An amplifier gives complete volume control for your speaker and microphone.


4 – How Corded Headsets Work With Your NEC Telephone:

When using a corded headset on NEC telephones, most of the older NEC phones will use a headset and amplifier.  NEC has worked closely with Plantronics and designed their newer phones with the amplifier built into the phone so only a direct-connect cable or 2.5mm cable is used with a headset.

 

Typical Setup Using Amplifier:

If using any H-Series headset and amplifier, the amplifier will plug into the handset port on your phone.  You will need to remove your handset for each call.  When finished with the call you will return the handset to its cradle to hang-up the call.  If you have a headset port, the standard amplifier is not compatible and will only work through the handset port.  You will have a wide variety of headsets to choose from including noise-canceling models for a loud environment and voice-tube models for a quieter environment.

For the latest models: Plantronics H-Series Headsets for NEC Phones

 

 

Typical Setup Using Direct-Connect Cable:

If using a newer NEC phone with a headset port, most likely you can use any H-series headset with a NEC Direct-Connect cable.  The cable will plug into your headset port and you will simply press a ringing line to answer and the ‘headset button’ to disconnect the call.  The advantage of using a Direct-Connect cable versus an amplifier is cost.  The cable will be $28.50 versus $72 for an amplifier.  The disadvantage of using a Direct-Connect cable is it only works on compatible phones (See our compatibility chart above) and you can’t control your out-going voice volume.  If you’re soft-spoken, your caller will have a hard time hearing you.

 


5 – Wireless Headset Options for NEC Phones.

You have a wide range of wireless headsets to choose from for your NEC phone.  You can chose between different styles and functionality.  A commercial grade wireless headset solution is purchased as a complete system (Base/Charger, Headset, A/C Power Adapter are included).  Optionally a Handset Lifter or Electronic Hookswitch Cable (EHS) will need to be purchased to answer and hang up calls remotely.  The base/charger controls compatibility, microphone volume, speaker volume, and also acts as the charger when your headset is not in use.  There are LED lights on the base to indicate power, charging and other features.

 

For the latest wireless models: Plantronics Wireless Headsets

 


6 – Remote Answer and Hang-Up For Wireless Headsets

Wireless units give you freedom, and adding a Handset Lifter or EHS cable allows greater productivity by allowing you to answer and hang up remotely.  Both will sense when your phone is ringing and generate beeps in your headset to alert you of a call.  If you choose to take the call, simply press the Call Control Button on your headset to answer the call.  Your phone answers the ringing line and you begin talking.  When finished you press the Call Control Button again to disconnect the call.  You will need to return to your phone to press the appropriate buttons to dial, transfer a call, or to perform any other phone functions.  Most phones will support the Handset Lifter which raises and lowers your telephone’s handset, simulating you answering a call.  The EHS electronically establishes calls on newer phones without the mechanical motor and physical movement of your handset, but otherwise accomplishes the same thing.  Having the ability to answer remotely greatly increases your productivity.  You can answer away from your desk and carry on conversations wherever you need to take them.  It also allows you to answer calls that would have normally gone to voice mail.  This saves you a tremendous amount of time playing phone tag with customers or co-workers.

 

 

For the latest models: Plantronics Handset Lifters & EHS Cables