Emergency Call Center Consoles

Plantronics 2-prong-adaptersWe have customers calling from emergency call centers asking about headsets for the consoles they are using.  One of the first questions we ask is, “Are you using a 4-wire or 6-wire application”? It is important that we have the correct information so we can get the correct equipment for your needs.

Products for 4-Wire Applications

Corded Solution: For a corded solution for a 4-wire application let’s start with the Plantronics P10 (29362-01) amplifier.  This amplifier will work on any operator console, PBX or ACD. Its volume & automatic gain controls lets you adjust the volume to a level that is comfortable for you.  Any of Plantronics H-series headsets will work with the P10.  Please note with 4-wire systems the user will need to use a foot pedal or the button on the console to toggle between the radio and telephone.

Wireless Solution: If you would like to use a wireless headset (like the CS55) you will need a Plantronics 18709-01 (PJ327).This is a 2-Prong to Modular Adapter that plugs into the console, then the wireless headset plugs into the PJ327.  Just keep in mind you cannot answer remotely by using your wireless headset. You must answer on your system first, then push the button on your wireless headset to take the call. Once you have the call, you now have up to a 300’ or 350’ range (depending on which wireless unit you are using) from the base of the Plantronics wireless system, and you are hands free.

Products for 6-Wire Applications

Corded Solution:  A corded solution for a 6-wire application would be the SHS1890 PTT (push to talk) Amplifier.  It is offered with three different coiled cord lengths; 10, 15, or 25 feet. This adapter lets you toggle between your console and phone with just a push of a button. You will also need to choose an H-series headset to use with the SHS1890 amplifier to complete the set-up.

If you prefer to go wireless, then the CA12CD might be the choice for you.  This system comes with a dual battery pack and two charging wells; one for the remote unit, while the other facilitates charging the extra battery pack (supplied with unit).  It runs on DECT 1.9 GHz. It has a push-to-talk amplifier for 6-wire applications, and a 2-prong PJ-7 connector (equivalent to WE-425).  It has Digital (DECT™) technology operating in the 1.9GHz radio band to provide superior voice clarity and security.  Lithium-Ion battery packs provide longer talk time (approximately 8 hours) and faster recharge rates.  Just a note here, Plantronics recommends using the first battery for the first half of a shift and then replacing it with a fresh battery for the second half, this will prolong the life of the batteries.  It also has a robust PTT switch with selectable locking/non‐Locking operational modes. The push-to-talk amplifier has a quick disconnect feature to be used with the Plantronics H Series headsets.  The CA12CD comes with a 1-year warranty.  The H-series headsets have a 2-year warranty.

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