Poly HL10 Handset Lifter (Angle Plug)

(38 customer reviews)


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Poly HL10 Handset Lifter (Poly 60961-32 or HP 784Q1AA#ABA)

The HL10 Handset Lifter – Angle Plug has been discontinued. Click here to see the Straight Plug Lifter

Updated 12/8/2023

  • Allows for remote answer/hang-up
  • Call notifications when away from your desk
  • Automates taking of calls
  • Discontinued
  • Warranty 1-Year
  • Non-Returnable
Featured Videos
Plantronics HL10 Handset Lifter & Electronic Hook Switch Cables (EHS) - Headsets Direct Video
Plantronics HL10 Handset Lifter Setup Guide for Wireless Headsets - Headsets Direct Video

Poly HL10 Handset Lifter (Angle Plug) For Remote Answering – Poly 60961-32 or HP 784Q1AA#ABA

With a push of a button, the Poly (formerly Plantronics) HL10 Handset Lifter (angle plug) part # Poly 60961-32 or HP 784Q1AA#ABA will automatically lift your handset for you. For wireless products, this allows you to answer and hang-up calls remotely. Auto pickup of a ringing line needs to be supported by your phone for this function to work.

The HL10 lifter is compatible with most phones but you should also check the compatibility of an Electronic Hookswitch (EHS) cable which will also allow for remote answer/hang-up but is designed for specific phones.

TECH TIP: The HL10 (Angle Plug) will fit all CS & Savi models.

Why you need a busy light (Headsets Direct Video)




Compatibility Considerations:

Poly HL10 Handset Lifter (SKU 60961-32) is compatible with: CS-series & Savi series wireless headsets

Poly HL10 Handset Lifter (Angle Plug) Details:

  • 90 degree plug
  • Attaches with adhesive tape to the side of most corded phones
  • 3 position lift adjustment
  • Poly SKU: 60961-32
    • UPC: 0017229118201
  • HP SKU: 784Q1AA#ABA
    • UPC: 197029639936
  • 1-Year warranty

Poly HL10 Handset Lifter Specs:

  • Automatically lifts handset and returns it to the cradle
  • Enables remote call answer/end with your wireless headset
  • Takes up no desk space
  • Dimensions: 4″ x 2.9″ x 1.7″ (10.2 x 7.3 x 4.3 cm)
  • Weight: 3.5 oz (100 g)
  • Power: 325mA supplied by Plantronics Serial Bus
  • Operating temperature: 39.2 F – 104 F (4 C – 40 C)
  • Storage temperature: -4 F – 150.8 F (-20 C – 66 C)

*Part # 60961-35 is the exact same HL10 handset lifter, except with a straight plug (180 degrees). The HL10 with the straight plug only works on CS500 & Savi models of wireless headsets.

Additional information for the Poly HL10 Handset Lifter (Angle Plug)


Poly, Plantronics








60961-32 (Poly), 784Q1AA#ABA (HP)


0017229118201 (Poly), 197029639936 (HP)

End-Of-Life Date

December 2023

38 reviews for Poly HL10 Handset Lifter (Angle Plug) | Poly 60961-32 or HP 784Q1AA#ABA

  1. Sheri F

    I love this. So convenient. Easy to set up and use. Works great! A++. It shipped so quick too! Thank you

  2. tome

    does not work well, returned it after hours of torture.

  3. Bill H

    Great to have the ability to answer remotely!

  4. Greg P

    Works good

  5. Melinda R.

    So far it is really good working in great condition and the price is amazing.

  6. Patty

    I had problems setting it up in the beginning and your tech person was terrific and very easy to understand in helping me get it all set up.

    When wearing the head piece, sometimes I get a lot of weird noises that after about a minute clears up.

  7. Deborah

    Works great! Love the ability to move around the office and still answer my phone!

  8. Michelle

    Plugs could be a little more comfortable.. But, overall – GREAT product.

  9. SandraW

    When a call comes in now, I can hit my headset button and answer regardless if it is a cell phone call, a soft phone call or a desk phone call (with the lifter).

    Sounds great, right? But it is still not quite there yet–I have a 4 line phone and would like to be able to pick up a call on hold remotely. Can’t do that yet. When I hit the headset button, the phone lifts and I just get the first open line. To connect to the ongoing call that is on hold, I have to be at the desk phone.

    HDI: This will always be the case for the near future. To be able to connect to a call on hold would require you strapping your desk phone (with all available line buttons) to your hip for remote access. Not practical at this point. A few phone manufactures tried remote access with cordless phones but the price was $1500ea and again not practical.

  10. DThack

    I have had no difficulty at all with the headset lifter. Works like a charm.

  11. Jessica

    Without the accessory our headset would not have worked. I am so greatful that headsetdirect.com showed the additional accessory so that I could order them both at the same time.

  12. DavidD

    setup was easy and support by Headsets Direct was friendly and helpful. Will recommend this company to anyone looking for their products!

  13. BOM

    Great product support; quick shipping. Couldn’t have asked for better!

  14. Brandon P

    This headset makes me feel like the bees knees. I love how convenient and useful it is. I could take on the entire business world with one push of my headset button.

  15. Premium Finance

    We have used this product in our office for several years and have never had an issue. Was very happy that we bought them at a discounted price too.

  16. Sunny in California

    We purchased this model to be used with our wireless headset and it was easy to set-up and use. This is our second purchase of this model because of it’s features and the price was very reasonable. Thanks!!

  17. Paralegal13

    I never used one. When I was ordered the headset, there was a discounted price on the handset lifter, so I bought it. Glad I did. I have been using the headset a lot more since I got it.

  18. Connie

    We like it when it works… it’s been hard to get it in just the right spot. And then once we think it is, then it doesn’t hang up quite fully. May have to add the extended. Jury’s still out.

  19. Caroline

    This is a must if you’re getting the headset that it goes with. It is easy to set up and works.

  20. Ted

    Works great with my cordless headset.

  21. FA in St. Louis

    Working well now, hope it works for a long time.

  22. legacylife

    After just one week, I’m having sporadic problems with this lifter. Sometimes it doesn’t lift or drop, and sometimes it does, but without answering the call.

  23. Dee

    Works great!

  24. REN

    The handset lifter works great, but I found it somewhat difficult to adjust. After I got it adjusted right, and figured out that the phone cord has to be set in a certain way so it doesn’t apply pressure to the bottom of the receiver, I love it.

  25. kattisch

    While it does exactly what it is purported to do, even when you get it lined up, it does not always hang up the headset. Plus once it is adhered, repositioning is not easy.

  26. dh

    I love this product.

  27. Twelve12

    I wasn’t sure initially whether the lifter would match up to my older phone, but, it works as if it was produced as one unit.

  28. HoosurGirl

    Works well for our purposes.

  29. Michelle

    The two-sided tape doesn’t hold to the phone, the lifter arm tends to be weak and drops after picking up and occasionally hangs up on call if you aren’t watching.

  30. Michelle

    The stick on the sticky foam doesn’t last – so it falls off your phone.

  31. KKW

    Love the way I can be across the room and answer the phone with 1 push of a button on my ear piece.

  32. Erika

    So functional for call specialists as they work in a busy office setting! Love the functions of the lifter!

  33. Patty

    Very good product

  34. NY LAW

    At first I was confused how it worked with our phone system and Plantronics CS540 – but tech support easily talked me through it- switched my jacks–thanks Wayne! A great feature and great tech support.

  35. Dennis

    The lifter tape is junk….After 3-4 weeks it loses it’s grip. The concept is great (the lifter). Plantronics needs to do better R&D

  36. Andrea G.

    Received quickly and exactly as described.

  37. HelpDesk


  38. Dee

    I only order the headsets but the co workers I order them for have never had any problems.

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