Jabra Pro 920 Duo Wireless Headset

(Desk Phone)


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Jabra Pro 920 Dual Ear Wireless Headset

  • Digital Signal Processing for clearer sound
  • HD Voice – Wideband Audio offers high quality audio
  • Roam up to 395 ft to increase your productivity
  • Up to 8 hrs talk time for calls all day
  • Warranty 1-Year
  • Non-Returnable
  • Latest Date Codes
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Jabra Pro 920 Duo Wireless Headset for Office Desk Phones

The Jabra Pro 920 Duo wireless headset is optimized for use with all leading desk phones. It is an easy to use, professional wireless headset with great sound; making it ideal for contact center agents and customer service advisors.

Wireless Headset In Office / Call Center

Wireless Headset Range

Stay connected to your customers around the office.

Take calls from the deskphone directly on the headset. Bring your conversation to the coffee machine, colleague, or private room. The Jabra Pro 920 duo headset uses DECT technology giving you the wireless freedom to walk and talk at up to 120 meters / 395 ft of range.

World-Class Sound

Enjoy clear sounding calls and user safety.

With HD voice, noise-reducing speakers and a noise canceling microphone, you can hold lifelike, vibrant conversations. Jabra SafeTone™ enhanced hearing protection technology limits average volume exposure during your working day to keep it within acoustic standards.

Easy To Use With All-Day Battery

Catch customer calls all day.

Walk and talk up to 120 meters/ 395 feet away from your desk for improved collaboration, multi-tasking and productivity. The Pro 920 Duo headset delivers 8 hours battery life with easy charging via the base unit.

Intuitive Design

For fast user adoption.

This plug and play headset comes with a pre-connected charging base so you can make calls straight away. The lightweight frame, leatherette ear cushions and adjustable headband and micro-phone boom ensure the headset is comfortable all day long.

Double Ear Wireless Headset

Jabra Pro 920 Duo Wireless Headset Specifications

General Info:

  • Box content:
    • Pro 920 Duo headset
    • Base
    • Charger
    • Flat cable
    • Warning & declaration
    • Quick start guide
    • Warranty
    • Web setup leaflet
  • Main unit dimensions:
    • Base: 118 x 76 x 29mm
    • Headset: 165 x 165 x 30mm
  • Weight:
    • Base: 177g
    • Headset: 80g
  • Security: DSAA + DSC
  • Operating temperature:
    • -4°F to 113°F (-20°C to 45°C)
  • Power consumption:
    • 7.5V/650mA
  • Current consumption microphone:
    • 70 to 150 uA
  • Charging plug dimensions:
    • Ø 2.35mm
  • Warranty:
    • 1 year
  • SKU:
    • 920-69-508-105
  • UPC:
    • 0706487016175


  • Connectivity:
    • Desk phone
  • Connection:
    • RJ-9 for handset
    • RJ-9 for phone body
    • RJ-45 for AUX
  • Wireless technology:
    • DECT
  • Operating range:
    • Up to 120m/395 ft
  • Security:
    • DSAA + DSC


  • Speaker size:
    • ∅ 28 x 5.9mm
  • Speaker sensitivity:
    • 91±3dB (60mV at 1000Hz)
  • Speaker impedance:
    • 32±4.8Ω (at 1000Hz)
  • Speaker frequency range:
    • 150Hz to 7 kHz
  • Headset bandwidth:
    • Narrowband
    • Wideband
  • Microphone type:
    • Uni-directional
  • Certifications:
    • CE
    • FCC
    • UL

Fit & Comfort:

  • Form factor:
    • Duo ear headband


  • Talk time:
    • Up to 8 hrs
  • Standby time:
    • Up to 33 hrs
  • Charging time:
    • 180 min
    • Fast charge: 50% charging in 50min; 20% charging in 20 min
  • Battery type:
    • Integral
  • User replaceable battery:
    • No
  • AC power supply:
    • Yes

Jabra Pro 920 Duo Wireless Headset FAQ

How can I reduce the echo in my headset?

Make sure you have configured your headset to get the best possible audio with your desk phone and positioned your microphone close to your mouth. The volume on your desk phone should be set halfway, and it should approximately match the volume level of the microphone on your Jabra headset.

If you are still hearing an echo, the microphone volume on the headset may be set too high. Refer to the Quick Start Guide or User Manual for your Jabra Pro 920 for specific instructions on how to adjust these settings. Try to decrease the microphone volume, one step at a time, while you talk. As the volume of the microphone decreases, the echo will also decrease or be eliminated.

If you are hearing your own voice in your headset at the same time as you are speaking, this is not a delayed echo – it is a feature called sidetone. Depending on the equipment being used, you may be able to adjust the sidetone level on your phone or headset.

How is Digital Signal Processing (DSP) used in Jabra products?

DSP is used in Jabra headsets to enhance the audio quality of the human voice and to reduce noise. Audio quality is improved for both the wearer of the Jabra headset and the person on the other end of a call.

How do I manually reset my Jabra Pro 920 headset to the default setting?

When you reset your Jabra Pro 920 headset to the default settings, the previous setting will be cleared.

To reset, follow these steps:

  1.  Put on your Jabra Pro 920 headset
  2. Simultaneously press and hold the Mute button and both Volume buttons until the voice prompt says “Factory default”.
  3. Release the buttons.
    • After resetting, the base will restart.

How do I perform a soft reset of my Jabra Pro 920 headset?

To perform a soft reset of your Jabra Pro 920, follow these steps:

  1. Unplug the base power supply from the power outlet.
  2. Remove the headset from the base
  3. Turn the headset off by pressing and holding (3-5 seconds) the Multi-function button until the headset LED blinks rapidly and then turns off. Then release the button.
  4. Place the headset back onto the base
  5. Plug the base power supply into the power outlet again. The soft reset is now completed.

Additional information for the Jabra Pro 920 Duo Wireless Headset




Desk Phone

Wearing Style

Headband – Dual Ear

Headset Weight

80 grams


Latest Date Codes



Roam Distance

395 ft

Talk Time

8 hours (non-replaceable battery)





Part #

J PRO 920 Duo



Jabra Model numbers

WHB003HS (headset), WHB003BS (base)

Connects To

Desk Phone

Headset Type



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