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<< Previous Section - Corded Headset Solutions for Cisco PhonesNext Section - Understanding a corded Cisco Headset Solution >>

Section 3: Cisco Compatibility Guide

 

Click column headings to view products

 Cisco Model: H-Series Headset U10 Cable
26716-01

2.5mm Cable 70765-01 2.5 Cable 65287-01 M22
Amplifier
Bluetooth Wireless
Headsets
HL10
Lifter
CS50/CS55/CS70
EHS Cable
CS500/W700
EHS Cable
USB
                   
Cisco 12 VIP ANY       ANY      
Cisco 30 VIP ANY       ANY      
                       
Cisco 521G ANY       ANY      
Cisco 524G ANY       ANY      
                       
Cisco 6921 ANY       ANY      
Cisco 6941 ANY        ANY      
Cisco 6945 ANY        ANY   APC-43*  
Cisco 6961 ANY        ANY      
                       
Cisco 7821 ANY       ANY APC-4 APC-43  
Cisco 7841 ANY       ANY APC-4 APC-43  
Cisco 7861 ANY       ANY APC-4 APC-43  
                       
Cisco 7902, 7902G ANY         ANY      
Cisco 7905, 7905G ANY         ANY      
Cisco 7906, 7906G ANY         ANY      
Cisco 7910, 7010+SW ANY         ANY      
Cisco 7911, 7911G ANY         ANY      
Cisco 7912, 7912G ANY         ANY      
Cisco 7920 ANY                  
Cisco 7921, 7921G ANY                  
Cisco 7925G ANY       ANY          
Cisco 7929 ANY                  
Cisco 7931G ANY       ANY      
Cisco 7932G ANY         ANY        
Cisco 7940, 7940G ANY       ANY      
Cisco 7941, 7941G ANY       ANY      
Cisco 7942G ANY       ANY APC-4 APC-43*   
Cisco 7945, 7945G ANY       ANY  APC-4  APC-43*  
Cisco 7960, 7960G ANY       ANY      
Cisco 7961, 7961G ANY       ANY      
Cisco 7962G ANY       ANY APC-4 APC-43*  
Cisco 7965G ANY       ANY APC-4 APC-43*  
Cisco 7970, 7970G ANY       ANY      
Cisco 7971, 7971G ANY       ANY      
Cisco 7975, 7975G ANY       ANY APC-4 APC-43*  
Cisco 7985, 7985G ANY         ANY        
                       
 Cisco Model: H-Series Headset U10 Cable
26716-01

2.5mm Cable 70765-01 2.5 Cable 65287-01 M22
Amplifier
Bluetooth Wireless
Headsets
HL10
Lifter
CS50/CS55/CS70
EHS Cable
CS500/W700
EHS Cable
USB
                       
Cisco 8811 ANY       ANY   APC-43  
Cisco 8821 3.5mm                  
Cisco 8841 ANY       ANY APC-4 APC-43  
Cisco 8845 ANY       ANY APC-4 APC-43  
Cisco 8851 ANY     ANY APU-7 APC-43/APU-72
Cisco 8861 ANY     ANY APU-7 APC-43/APU-72
Cisco 8865 ANY          ANY     APC-43/APU-72
                       
Cisco 8941 ANY     ANY   APC-82  
Cisco 8945, 8945G ANY     ANY   APC-82  
Cisco 8961 ANY     Dongle Required  ANY APU-7 APU-72
                       
Cisco 9951 ANY     ANY APU-7 APU-72
Cisco 9971 ANY     ANY APU-7 APU-72
Cisco Cius ANY     ANY      
Cisco CTS500 ANY       ANY      
                       
Cisco DX650 ANY         ANY   APU-72 
                       
Cisco SPA 303G ANY       ANY      
Cisco SPA 501G ANY       ANY      
Cisco SPA 502G ANY       ANY      
Cisco SPA 504G ANY       ANY      
Cisco SPA 508G ANY       ANY      
Cisco SPA 509G ANY       ANY      
Cisco SPA 512 ANY       ANY   APC-45  
Cisco SPA 514 & 514G ANY       ANY   APC-45  
Cisco SPA 525 ANY     ANY   APC-45  
Cisco SPA 525G ANY       ANY   APC-45  
Cisco SPA 921 ANY       ANY      
Cisco SPA 922 ANY        ANY      
Cisco SPA 941 ANY       ANY      
Cisco SPA 942 ANY       ANY      
Cisco SPA 962 ANY       ANY      
                       

 

* Cisco 7942G, 7945, 7945G, 7962G, 7965G, and 7975G telephones using an expansion module (sidecar) will need Plantronics # 85638-01 for use with wireless headsets. The standard wireless cable to your phone is not long enough, and the 85638-01 extension cable is required.


ENABLING WIRELESS HEADSETS FOR REMOTE ANSWER:

NOTE: Many Cisco phones require the headset option to be 'enabled' when viewing each individual phone setting.  This is modified on the system side, and a few models allow this change at the phone.

NOTE: We have experienced EHS cables initially not answering remotely, and you need to be at your phone to press the headset button to establish a call.  To resolve this issue:

     1) Unplug the EHS cable from the wireless base and telephone.
     2) Unplug the power cord from the base and wait 60 seconds.
     3) Plug the power cord back into the base and wait for the power indicator lights to come on. 
     4) Plug the EHS cable into the wireless base and telephone.  
         That should resolve the issue, and it is now ready for use.


PROGRAMMING FOR CISCO PHONES VIA PHONE INTERFACE (IP 7965G & 7945G):

 

By default, the wireless headset remote hookswitch control feature is disabled. You can enable it through the Cisco Unified Communications Manager Administration application. To do so, choose Device > Phone and locate the phone you want to modify. In the Phone Configuration window for the phone, select Enable for the Headset Hookswitch Control option.

 

On the phone, you can verify that the feature is enabled by choosing Settings > Device Configuration > Media Configuration, and verifying that the Headset Hookswitch Control setting displays Enabled.

 


PROGRAMMING FOR CISCO PHONES VIA WEB INTERFACE (SPA):

Phones should be running firmware version 7.5.2b and above to support EHS cables. APC-45 cable needs to be plugged into the 2.5mm headset port of the phone.

Plantronics EHS should be selected in the web interface(CISCO Call Manager) under Voice-->User-->Audio-->EHS type-->Plantronics.

 

<< Previous Section - Corded Headset Solutions for Cisco PhonesNext Section - Understanding a corded Cisco Headset Solution >>