Plantronics Savi 700 Series (W710, W720, W730, W740) Tips

For Savi 700 series model information:

Plantronics W710 – Single-Ear Wireless Headset

Plantronics W720 – Dual-Ear Wireless Headset

Plantronics W730 – Over-the-Ear Wireless Headset

Plantronics W740 – Convertible Wireless Headset


Mobile Phone and Headset Audio:

If you answer an incoming mobile call using the answer button on the mobile phone, the audio will remain in the phone.  If you answer an incoming call using the headset or base, the audio will be in the headset.  If the mobile phone audio is in the mobile phone, you can move the audio to the headset by short pressing the base mobile button when the LED is off. To move the mobile phone audio from the headset back to the mobile phone, hold the base mobile button for 3 seconds until the solid green LED turns off. The audio will be pushed back to the mobile phone.


Combine Audio From Any Two Lines or Channels:

You can combine the audio of any two devices by simultaneously holding the base buttons of any two of the three base buttons until the LEDs become solid green.  This is useful as a mini-teleconference call.


Advanced Use:

User preferences and device settings that affect the performance of your headset can be changed using the Plantronics Control Panel.  To access the Plantronics Control Panel, load Plantronics software by visiting  Plantronics Downloads & Apps  and click on download button.  To start this utility, click Start > Programs > Plantronics > Plantronics Control Panel.

Phone conference and guest headsets:

During a phone conference, at the lower left corner of the screen, the first icon represents the primary user’s headset and the second icon represents the number of guest headsets connected to the base.


Devices tab:

Select your headset from the pulldown menu then select Device Settings to configure base, headset, security settings.


Applications tab:

Displays the status of Plantronics support for various applications such as softphones and media players.


Preferences tab:

Allows you to set preferences for the media player as well as other general settings.


About tab:

Provides online access to the user guide and support and displays your headset system’s information.


Default Line:

This feature sets the preferred outbound line when the headset call control button is pushed.


Set the Range:

Changing the range can help with desk phone/PC audio quality, improve user density or restrict range of users.


Audio Bandwidth for Desk phone and PC:

Wideband audio delivers heightened speech clarity and life-like fidelity.  However, wideband audio consumes more battery power and has more stringent access criteria which reduces the number of systems that can be deployed in a small area.   All PCs support wideband audio but your desk phone must support wideband audio to experience the benefit of selecting “wideband” for that device. When switching between narrowband and wideband audio, you must re-establish the audio link for the changes to take effect.


Bluetooth Enabled:

This feature disables/enables use of the Bluetooth interface to the mobile phone.  The Bluetooth interface to the mobile phone can also be disabled / enabled manually by pressing the subscription and base mobile phone button until the base mobile phone LED flashes. When the base mobile phone button LED flashes red four times, Bluetooth is disabled and when it flashes green four times, it is enabled.


Auto Connect to Mobile Phone:

This feature automatically establishes a Bluetooth link to the mobile phone whenever the mobile phone is within range. See the following setting for an optional restriction on this function.


Stop Auto Connect to Mobile When Headset Is Docked:

If this feature is enabled, the base will not automatically establish a Bluetooth connection to your mobile phone when the headset is docked. Upon undocking the headset, the base will automatically establish a Bluetooth connection if “auto connect to mobile phone” is selected.


Initiate Mobile Voice Commands:

This feature enables/disables mobile phone voice commands for hands-free dialing with your mobile phone.  When this is enabled, you will be prompted for voice commands by your mobile phone when a call is initiated with the base mobile button.  This feature requires mobile phone support for voice commands.


Over-The-Air Subscription:

This feature allows a headset to be subscribed to the base without physically docking the headset. It is required when conferencing multiple models of Plantronics headsets.


Auto Answer:

When enabled, this feature will configure your headset to automatically answer a call when it is removed from the charge cradle.


Action to Media Player:

When a softphone call comes in and audio is playing, this feature controls the behavior of iTunes, Winamp and Windows Media Player.


Ring Both Headset and PC:

This feature gives you the option to have the PC ringtone played on both the headset as well as the PC speaker.  When this feature is selected, the PC ringtone will be heard on both the PC speaker as well as the headset.


When this feature is not selected, the PC ringtone will only be heard on either the headset or the PC speaker based on how the PC audio has been set up.


Maintain Headset to PC Link:

This feature forces the radio link to the PC to stay active even after the call has ended.  This can eliminate the need to re-establish the radio link when switching between PC audio applications.


Microsoft Office Communicator / Lync Dial-tone Enabled:

If this feature is selected, when a PC radio link is established, Microsoft Office Communicator / Lync will assume the user is trying to place a VoIP call and provide a dial tone.  If this feature is not selected, when a PC radio link is established, Microsoft Office Communicator / Lync will sit idle.


Audio Sensing Enabled:

Audio Sensing is a special feature supported by Plantronics wireless devices that can detect an audio signal at the USB port and automatically establish a PC radio link between the Base and wireless headset without the user having to press the PC call button.  If the parameter “Microsoft Office Communicator / Lync Dial-tone Enabled” is selected, then every time a PC radio link is established the Microsoft Office Communicator / Lync dial tone will be heard.  However, the user may have pressed the PC call button to listen to music, etc., and does not want to hear the dial-tone.  In this case, if the user selects the “Audio Sensing Enabled” parameter, the radio link will be established automatically when any PC audio is detected at the USB port, thus eliminating the need for the user to press the PC call button.



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