Plantronics is the Sole Provider of Headsets with Avaya one-X® Call Control

Plantronics announced Electronic Hookswitch (EHS) and ring detection capability for Avaya’s suite of one-X products with the release of Persono® Suite 1.1 Call Control software. The Persono Suite 1.1 release makes Plantronics the only headset manufacturer to add Call Control functionality to one-X® Communicator and one-X® Agent.

Plantronics line of contact center and enterprise headsets benefit from this tighter engineering integration with Avaya’s leading Unified Communications offering. The combination of a Plantronics headset with Persono Suite 1.1 gives employees an optimal end user UC experience with easy access to controls for call answer, call release and call end, volume control and mute right from the headset – a clear advantage to end user adoption of UC telephony.