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Headsets Direct | Plantronics Certified Headset Experts

Everything you would ever want to know about Plantronics headsets.

  • Plantronics CS55 Wireless Headset Date Codes

      The Date Code is located on the bottom of the base. You'll see a sticker that contains the letter B, followed by another letter and string of numbers. The date code consists of the second two characters (the letter and first number, e.g., J8 or I5).
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  • Plantronics EncorePro HW291N & HW301N Corded Headset Date Codes

      The date code of the EncorePro family of headsets will be located on the speaker, under the ear cushion.  If a binaural model, the code will be on the microphone side.  The first number represents the month (01=January, 02=February...).  The two numbers following the dash represent the year (05=2005).  Next is the model of the headset.  An "HW291" represents the EncorePro HW291 model and "HW301" represents the EncorePro HW301 model.  If an "N" is present, the headset is a noise-canceling model.  If an "R" is present, the headset has been re-manufactured or replaced by Plantronics.
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  • Plantronics SupraPlus HW251, HW251N, HW261 & HW261N Corded Headset Date Codes

    The date code of the Supra Plus SL family of headsets will be located on the speaker, under the ear cushion.  If a binaural model, the code will be on the microphone side.  The first number represents the month (01=January, 02=February...).  The two numbers following the dash represent the year (05=2005).  Next is the model of the headset.  An "HW251" represents the SupraPlus HW251 model and "HW261" represents the Supra Plus  HW261 model.  If an "N" is present, the headset is a noise-canceling model.  If an "R" is present, the headset has been re-manufactured or replaced by Plantronics. This also applies to the older H251, H251N, H261
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  • Using Plantronics Bluetooth products with Phonak hearing aids and Avaya telephones.

    Customer Question: Can you tell me if the Plantronics Bluetooth system is compatible with Phonak hearing aids and will work with the Avaya 9408 multi-line phone?   Our Expert's Answer: Yes it is.  As a matter of fact, Phonak, Oticon, and Starkey Surflink Bluetooth hearing aids are compatible with most phones using these Plantronics products: The Plantronics MDA200 lets you answer, end, and switch calls between your desk phone and your PC softphone with the press of a button. It allows you to manage calls from your PC, desk phone, and your mobile phone when used with Bluetooth USB headsets, such as the Plantronics Voyager Legend UC B235
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  • Is the new Plantronics Voyager Edge the best Bluetooth headset to date?

    Like most distributors, we received a Voyager Edge from Plantronics to see if real-world testing measures up to what technicians come up with in a lab.  So come along with us as we take a brief tour of Plantronics’ latest offering in Bluetooth headsets. First impressions:  At first we thought: Is this just a retooled Discovery 975, the styling is similar.  While the style is somewhat similar to the popular Discovery 975, that’s where the similarity ends.  Remember, the Edge is part of the Voyager series and incorporates many of their features, which we’ll discuss later.  It comes with a selection of earbuds/earhook, a USB chargin
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  • Why doesn't my Bluetooth headset pair with my new Smart Phone?

    Customer Question: Why doesn't my Plantronics Bluetooth headset pair to my new Smart Phone?  It worked fine for years with my older phone. I believe it’s a Discovery 975.   Our Expert's Answer: With Bluetooth technology there are two attributes that need to be considered.  The first is to remember that the newer model cell phones (and headsets) have more advanced “Profiles” to keep up with all of today’s advancements in technology.   Need help?  See our Bluetooth Headset Comparison Chart The second, and in your case more important, point is that as Bluetooth technology advances, new versions of phones and headsets come
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  • Plantronics CS530 vs Plantronics Voyager Legend CS Headset Comparison Review

    I want to take a few minutes and do a quick product comparison between the Plantronics CS530 cordless headset and the Plantronics Voyager Legend CS cordless headset. Two really good over-the-ear model headsets.  Both have a one-year warranty.  They're made for the business world, so they are both good commercial-grade products that will plug into multi-line business phones. Let's take a look at the Plantronics CS530 headset first.  The specs on it: It's 25 grams, so it's very lightweight, it will give you six hours of talk time, and give you 350 feet of roaming distance using DEC technology.   I am going to cover the technology here in
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  • Plantronics CS530 vs Plantronics CS540 Headset Comparison Review

      I want to do a quick product comparison of the Plantronics CS530 Wireless Headset and the Plantronics CS540 Wireless Headset. So first off, let's take a look at the Plantronics CS530.  This is an over-the-ear model, it weighs 25 grams, it gives you six hours of talk time, and up to 350 feet of distance.  This is made for the business world, so this will plug into multi-line phones.  When you pull the headset out of the base, there's a magnetic dock, so you really know it seats in there correctly, so you're insured that you have a good charge the following day.   The base is the charger, and it's also the brains of the whole
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  • Can more than one wireless headset be used with the same base/phone?

    Customer's Question: Am I correct in understanding that more than one wireless headset can be used on this base (CS500 Series)?  We have numerous people who back up answering the phone when I'm not here.  I’m trying to decide if they each need a base and wireless headset.  Help! Our Expert's Answer: If you want other wireless headsets to work off the main base, you will need the following items: spare wireless headset (86179-01), charging cradle (84599-01), and a charging base (86005-01).  When you are gone and another person is covering your phone, like a main receptionist, they simply remove your wireless headset off the base and dock
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  • Win $100* With A Headset Selfie and What That Can Get You

    You may have seen our recent Facebook promotion with a chance for you to win $100 off your next purchase by posting a headset ‘selfie’ on our Facebook page...so what could that get you? Well short of putting it towards a larger purchase with one of our world-class Plantronics Business Headsets, there are plenty of items that you could get at no additional cost. Music Listeners The BackBeat GO 2 Headset cuts the cord to your smartphone or any other Bluetooth device. Great sound quality with no cords means no tugging or breaking the plug off in your phone. See The BackBeat GO 2 Headset On-the-Run It’s better to be safe than sorry when d
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