Microsoft Lync Headsets
If your company has migrated to VoIP communications and implemented Microsoft Lync, you will need headsets specifically made for Lync to get the most out of your investment. Using Lync will give you the ability to communicate with coworkers much more efficiently. You will be able to see if your coworkers are available (known as presence) for emails, instant messages, and conversations using your Microsoft Lync headsets.
What makes Microsoft Lync headsets different? Plantronics produces both standard models and -M models specifically for use with Lync. The -M version adds call control into headsets, allowing you to simply press a button on the headset to answer calls. When a standard headset is used with Lync, it will work and perform the same way, except you will need to use your mouse and click on your software to accept calls. Simply put, the -M headsets provide users an easier way to establish calls.
Microsoft Lync Headsets
When comparing Microsoft Lync headsets to standard models, the exteriors, battery life, connections, and accessories are all identical. The difference is internal on the circuit board. The cost is typically identical, so there’s really no reason not to purchase the -M headset version, gaining call control, if using Microsoft Lync.
Newer headset models are starting to ship as standard models, with the -M capability built in. The headset’s circuit board will be able to sense when used with Lync and give users call control to answer with the push of a button. This will make purchasing much easier going forward, with one model covering all applications. This will also save companies money in the future. As you migrate to platforms like Lync, your headsets will already be Lync ready.
As you source your headsets, it’s best to consult a compatibility guide or talk to a headset expert and make sure the model you want is fully compatible with Lync. This will save you time and wasted expense if you need to re-order products and return incompatible items. The only real decision should be deciding between corded and wireless headsets.
Corded Microsoft Lync headsets will be less expensive, but they limit you to 8-10 feet of distance from your PC. If you can afford slightly more expensive wireless units, you will be much more productive, as you now have the ability to roam your office while continuing your phone conversations. This comes in handy when you need to ask a coworker a question, or grab reference material pertinent to your call. Every office works differently, and the benefit you receive from wireless won’t become apparent until you take the plunge and try one for a few weeks. You will quickly wonder how you ever functioned without a wireless headset.