Plantronics announced Electronic Hookswitch (EHS) and ring detection capability for Avaya’s suite of one-X products with the release of Persono® Suite 1.1 Call Control software. The Persono Suite 1.1 release makes Plantronics the only headset manufacturer to add Call Control functionality to one-X® Communicator and one-X® Agent. Plantronics line of contact center and enterprise headsets … Continued
Q: Panasonic KX-TG9391T base unit 2-line. What headsets available that can plug into it? It does NOT have a headset plug built-in, but something must exist that can plug into the handset plug. Right? Maybe? A: Unfortunately due to circuitry issues (buzzing, etc), Plantronics does not typically recommend any of their products for use with the … Continued
Plantronics Savi WO200 Wireless Headsets Review – Plantronics recently sent out demo units of the new Savi line. I haven’t used an over-the-ear model headset for some time so I wanted to give the Savi WO200 a try. My first impression was this is a great looking, sleek and techy unit. Very smooth lines with … Continued
I love it! I have Fibromyalgia and my neck hurts when I have to hold a phone to my ear with my shoulder. Now I am free of pain and can walk around my work area as well. – Anna We are very pleased with our CS55 headset and HL10 lifter. Our customer service representatives … Continued
Q: Can I use the Y-Training cord on my computer for training purpose? A: If you are using a USB adapter, like one of the DA series and an H series headsets, you can use the Y-Training cord. Unplug your H series headset from the DA adapter, plug the training cord into the DA adapter and then plug … Continued
Q: Will my Plantronics CS55/HL10 work with either a digital or analog phone system? A: With the CS55/HL10 combination you will be connecting the wireless headset base to the phone where the handset is connected. Think of it as a wireless extension of your handset. By reconnecting your handset to the front of your wireless headset base you … Continued
Registering your Plantronics Calisto Pro handset with the charging base:Your handset comes pre-registered with the base. If the handset screen displays “Searching for base” even when the handset is on the base and the AC power adapter and phone cord are properly connected, follow these steps to re-register the handset with the base. 1. On … Continued
After talking to Plantronics tech support, regarding the MOC headsets, we learned the following: HW251N-USB (discontinued) – The same as the one below but not MOC certified – QD and hardwired versions. HW251N/DA (digital audio) M (Microsoft) – Single ear with QD feature – MOC certified, has the firmware to default to MOC plug & play and … Continued
Q: On the Plantronics Wireless Units (like the CS55) what is the A-B-C-D switch on the bottom of the unit and the 1-2-3-4 switch on the back of the unit? Are these volume control buttons? A: The A-B-C-D switch is your Outgoing Microphone volume (how people hear you): A is the lowest, D is the … Continued
Q: I purchased a Y-Training Cable (part #27019-03) to use on my Avaya Phone with a HIP cord (part# 61804-03). I can not get the training cable to fit on my HIP cord, what am I doing wrong? A: Make sure you are plugging your two headsets into the two short cords on the training cable. … Continued