Poly M22 Vista Amplifier for H-Series Headsets – Poly 43596-64 or HP 85T20AA#AC3
Ideal for professionals the Poly M22 deskphone amplifier part # Poly 43596-64 or HP 85T20AA#AC3delivers precise levels of listening comfort, sophisticated hearing protection, and superior audio performance. The Vista M22 includes Clearline audio to improve call quality in any environment, especially wideband VoIP.
The amplifier includes near-universal compatibility with single and multi-line telephones, as well as ergonomically designed volume, headset/handset and mute controls. The Quick Disconnect feature between the amplifier and headset lets you move away from your phone without removing your headset or disconnecting the call.
The Poly M22 Vista amplifier comes complete with a lightweight 10-foot coil cord for freedom of movement at your desk.
Poly M22 Vista Amplifier Features:
- The Poly (formerly Plantronics) M22 amplifier provides your best possible sound quality
- Great sound lowers listening errors, repeats, and listener fatigue
- Compatibility slide switch makes it work quickly with most phones
- Built-to-last provides a great return on your investment
- Coiled cable extends to give you 8-10 feet of reach
- Speaker volume dial to adjust your caller’s voice volume
- Microphone volume control so callers hear you perfectly
- Mute button to quickly shut off your mic for co-worker interactions
- Quick Disconnect allows you to easily disconnect from headset
- 2 AA batteries last for years – Optional A/C adapter sold separately
- FREE pair of AA batteries included
- FREE technical support with purchase
- Telephone cable, headset cable, battery, and side cover included
- Need help? Call us and talk to a Real Person!
Poly M22 Vista Amplifier Specifications:
- Wideband audio. When used with wideband VoIP system, the Vista M22 delivers enhanced audio and more natural speech.
- Loud noise protection. Reduces the level of incoming loud noises, such as fax tones or whistle blasts.
- Advanced echo management. Helps reduce echo often associated with VoIP telephony.
- Background noise reduction. Reduces the level of background noise picked up by the headset microphone, improving call quality.
- Call volume equalizer. Maintains user-selectable listening preferences regardless of the quality of the incoming call.
- Warranty: Two Years for Unsurpassed Durability
- Volume Control: Speaker and Microphone
- Mute Control: Push Button
- Power: 2 AA Batteries (Optional A/C Power Adapter Sold Separately)
- Compatibility: Any Poly/Plantronics H-Series Headset
- Model: M22
HP Version
- SKU: 85T20AA#AC3
- UPC: 197497579833
Former Poly Version
- SKU: 43596-64
- formerly 43596-40
- UPC: 017229124868
Poly M22 Vista Amplifier Replaced/Updated:
- Plantronics MX10 – SKU: 43404-31
- Plantronics AP15 VistaPlus – SKU: 79960-01
- Plantronics S12 Telephone Headset System – SKU: 65145-04 (Formerly 65145-01)
Amplifier Switch Setting Info:
1 = Very old phones (known as carbon phones – batteries not needed)
2 = AT&T Merlin
3 = AT&T Merlin
4 = Electret test setting (typically not usable)
5 = Most standard phones and default setting (batteries installed)
6 = Avaya Definity
7 = Cisco
Poly M22 Desk phone Amplifier Insider Info:
TECH REVIEW
When we demo any H-series headset, we always use the M22 Vista amplifier in lieu of a Direct Connect cable. The reason is an amplifier will be compatible with almost any phone, and it gives you complete volume control. Most phones have a speaker adjustment, but few, if any, have microphone volume control. With the M22 you control everything, so you and your caller hear each other perfectly.
The M22 amplifier also uses a compatibility switch so it’s quick and easy to find a setting to make your system work. This is especially useful for users that travel and plug into multiple telephones.
Have you ever had to interact with a co-worker and find yourself constantly trying to cover the mouthpiece of your handset? With the M22 amplifier, you have a mute button to take care of this problem, and it completely shuts off the microphone so you’ll have complete confidence your caller won’t hear your conversation.
The M22 uses two AA batteries for power that will last for years. It’s also good to know that as the batteries become weak, you will hear beeps in your headset to indicate a battery change is needed. You’ll have days, if not weeks, to replace the batteries and will only notice a slight decrease in quality.
HOW TO INSTALL
When using the M22 amplifier on older phones, you will plug the telephone cable (or pig-tail cable) into where your handset plugs into your phone. This typically means you will remove the handset from your phone to use your headset, and place the handset back in the cradle to hang up calls.
On newer phones with a headset port, you will use this port and typically push the ringing line or a headset button to initiate and terminate calls. Install 2 AA batteries in the side compartment (+ facing outward on the top battery and – facing outward on the bottom battery) and slide the battery cover into place.
Next start with the compatibility switch (located on the side) on setting 5, which is the most universal.
Plug your headset into the M22’s coiled cable at the Quick Disconnect connection and lift your handset (on older phones) or press an available line on newer phones. You should have a dial tone. If not, slide the compatibility switch to the other numbers labeled 1-6, using the white pick tool located on the bottom of the M22 amplifier, until you have a dial tone.
Once you have a dial tone, call a co-worker and adjust your microphone volume.
Once the compatibility switch and microphone volume settings are complete, slide the included cover over them to ensure they’re not accidentally changed. You are now set for years of use with your Poly M22 Vista amplifier.
HOW TO CLEAN
When cleaning your Poly/Plantronics M22 amplifier, always use non-alcohol chemicals or wipes. Using alcohol-based products over time will break down the cords making them very stiff and clumsy to use. You will want to wipe all plastic components and cables, but avoid saturating any openings where electronic components are in close proximity.
For the M22 amplifier, this will include around the speaker volume dial and other buttons located on the top of the amplifier. An old toothbrush works very well to clean dust build up from the groves in the casing.
When cleaning your M22 amplifier, also avoid sticking anything into the end of the Quick-Disconnect connection where the four metal contacts are located. This connection is made to last, and more damage than good will come if you try to clean it.
WHO USES THIS MODEL
The M22 amplifier is used by business professionals that require the best possible audio sound quality. It’s compatible with most phones, making your life much easier, versus using a Direct Connect cable, which requires determining compatibility and then hoping the volumes are adequate.
MORE DETAILS:
Looking at the amplifier in front of you…The single RJ9 jack in front of the amplifier (marked with a headset symbol) should have the coiled “quick disconnect” cord plugged into it. The other end is where you connect the headset.
On top, to the left, you have a wheel with numbers to control the volume of what you hear through the speakers of your headset (it has a symbol of a speaker below it). Next to the volume wheel you have the button that turns on your headset (it has a symbol of a headset below it). The window in the button will show green (red on some older models) when “on” and black when “off.” Then you have the mute button next to that one, marked by luscious lips with a line across or a microphone with a line across. It too will show green (or red) when “on” and black when “off.”
Looking at the back of the Plantronics headset amplifier you have three jacks. The first one (round with a power symbol) is for an ac adapter, if you’re using one with your amplifier. The next one is an RJ9 jack marked with a handset symbol. It’s where you connect your…handset…once you’ve connected your amplifier to your phone, which brings us to the next RJ9 jack with the telephone symbol. There is a short cord with loops (that looks like a pigtail) that goes from this jack to your telephone handset jack.
Still looking at the Poly headset amplifier, on the left hand side there is a “U” shaped door. That’s where you put the batteries in, if you’re using batteries. Remember that the top battery has the positive end facing out and the bottom battery has the negative end facing out. If you look inside the chamber, you can see printed on the circuit board how they’re supposed to go in, as a reminder. Next to the battery compartment, there is a thin door (some have bumps and others have ridges). When you remove the door, you will find a scale with numbers 1-6 (newer M22’s will have a 7th position for Cisco phones) and a round blue and white dial with minus and plus signs. The scale is used to configure the amplifier to the phone. It comes preset to 5 since most phones use that setting. If you do not get a good dial tone, you may need to try one of the other settings. On some phones that work on setting #1 you may need to remove the batteries since they work without them. The blue and white dial controls the volume of your microphone or voice tube (- less volume, + more volume).
Peggy L (verified owner) –
It works great
Craig R (verified owner) –
I bought 4 headsets for a call center at work. I didn’t have everything I needed and Wayne B. talked me through the additional items I needed. He searched to find a product that could be overnighted. It all arrived the next day and set up was super easy. Wayne B. sent me an email and offered help if i needed help to set the equipment up. The equipment works great and the customer service was fantastic.
Tamara M (verified owner) –
The amplifier is easy to use and makes using the headset so easy.
Steve R (verified owner) –
Nice all purpose headset….does the job.
NWPa –
They Just Work. We have several that have been “on the job” for years and still working great.
BERG –
needs some adjusting, but works. wish I had maybe gotten a “unplugged version” as it have alot of cords on my desk already, however it does seem easy to use, I am still making adjustments to the set for voice volume and hearing volume, I thik it is better now, a few more days and I will have this…really helpful to my shoulder and neck muscles!
Gwen –
Excellent Customer Service. I have tried several headsets for a call center and there was a problem with all of them. It is a small room, so we were getting background noise and problems with the caller hearing us. I have searched all over and the reason I purchased these was “Wayne.” I searched and found this company and then called and he answered the phone, I explained the situation and he directed me to what I needed to purchase. I only purchased one set to make sure they were going to work. I called him a couple of times with questions and he was always great to answer and guide me with all of my questions. I placed an order with “Wayne” yesterday to replace all of our headsets. The product is great but the customer service “Wayne” was the best. Thanks again for all of your help.
Cindy R –
Works Great!
Tom G –
Now I can adjust the volume of my voice for the listener as well as the volume of the caller’s voice– GREAT!
Lisa B –
It was easy to set up and the controls are easy to see; easy to use.
Mike L –
Product works very well
DWG –
Amplifier works well. It should be more clear that a power supply does not come with it. Day to day batteries don’t cut it, and I had to pay frieght to get the supply later.
Ruth M. –
Works great with our phone system.
BigSky –
Increases functionality of headset, easy to use and important complement to my set-up.
Carrie –
Had an older set, and this works just as good as that one.
Barb –
This item is everything it’s reported to be.
jdog –
Have used one since 2007, but it needed a replacement. The new one is clearer and rather stylish on the desk.
Maria J –
FYI – I purchased this amplifer for the above noted phones with headsets, and the amplifiers only work if you purchase an additional cable. We opted to send the units back and I’m rating these as 5 stars because of the prompt customer service I received. The service was excellent – would recommend this company to anyone. Thank you Headsets Direct.
Jan –
All seems to work great. Easy to hook up!
Kerri –
Our company has used these amplifiers for years and have never had any issues.
Lael –
I purchased this item along with a simple $20 phone. It works well and the mute button is a plus. I am able to hear the caller well, a little buzz in the background, but that may be due to my cheap phone. I would recommend purchasing it from Headsets Direct; awesome company plus you can’t beat the guarantee.
Tammy –
The amplifier is great; helps with hearing those calls that would be difficult if the amp wasn’t available. The design is stylish.
kmhaas –
Easy to use.
bev –
love it
Rick –
This new one works GREAT, installed EASY and SUPERB service.
Margie –
I was a little tiffed when I found out my Plantronics Starset headset could not plug directly into my new office telephone set. I needed to purchase an adapter. I didn’t know which adapter so I called Headsets Direct and spoke to Wayne Baumgartner. Wayne told me I needed the Plantronics M22, I made the order over the phone. I received the adapter in a matter of a couple of days! This adapter is great. It was easy to set up, and even easier to use. I am now one happy camper. Thanks Wayne!
edwithasled –
I first acquired the M22 unit several years ago, and it worked fine until a leaky battery (not a cheap one either) took it out. I checked other possibilities, but at least for hard-wired units this appeared to be the best. My new M22 works just like the old one, which is to say just fine. Useful volume control, easy install, and looks OK. Note: we lost another M22 to leaking battery. Even after careful cleaning and retouching a couple of solder joints, neither of the M22 units came back to life. So, check the battery conditions once in a while.
David –
I originally purchased my Plantronics headset with the the quick disconnect cable for my Aastra phone , but found that I couldn’t place my calls on mute. So after researching it further, I found I needed the M22 Vista Amplifier. After installing it my headset was finally working as expected.
La Estrella –
I bought the amplifier so that i can use a headset at work. I thought it was going to be hard to connect and use but it actually was very easy to install and the instructions were easy to follow.
NWPa –
We have had several of these in the office for years. They have proven to be very dependable and provide good sound quality to both users.
Jeff –
I needed a solution for my company phone instead of the traditional shoulder phone rest. I had a head set from a previous employer but it did not work with new employer’s phone model. Locating the website was a snap with the phones model number. I was able to pinpoint the exact amplifier match for my phone and for my existing headset. The detail provided about the amplifier gave me confidence in my purchase and prepared me for what to expect in the operation of the amplifier and it’s connection to my headset and phone.
Very pleased with everything – Thank you