Jabra Engage 50 Link — Better call control for greater efficiency
The call control unit accessory enables agents to adjust volume levels and mute, speed dial, answer and end calls, and update their status lights at the touch of a button. The control unit is easy to use and designed to stay in place.
Certified for Microsoft Teams – The Engage 50 headset is certified for Microsoft Teams when used with the Microsoft variant of the call control.
Certified for Skype for Business – Meets Skype for Business Open Office requirements. The Engage 50 headset is certified for Skype for Business and meets Skype for Business Open Office requirements when used with the Microsoft variant of the call control.
SKU:
50-219 (UC USB-A)
50-119 (Teams USB-A)
50-259 (UC USB-C)
50-159 (Teams USB-C)
Jabra Engage 50 Link – Frequently Asked Questions
If I choose to not use the Jabra Engage 50 Link control unit, can I just plug the headset into my computer or docking station?
Yes. The Jabra Engage 50 comes with a USB-C cable which you connect to a computer or docking station. If your computer or docking station does not have a USB-C port, you can use a Jabra Engage 50 extension cable with USB-A, which is available as an optional accessory.
How do I manually control the status light on my Jabra Engage 50?
You can manually control the status light using the optional Jabra Engage Link control unit. You can, for example, change the status light to red to show others you are busy. The Jabra Engage Link also enables call control with many different softphone applications.
Note: You can turn off the status light function using Jabra Direct. Click Device Settings, Headset, and click Headset busylight to turn the status light function off/on.
What headsets are supported by Jabra Call Control for Amazon Connect?
When Jabra Call Control for Amazon Connect has been deployed, all Jabra professional USB headsets support common functions such as answer/end call, reject call, mute/unmute microphone. Advanced functions such as place call on hold, resume call, swap between active calls may be available depending on the headset being used.
For more information on the functions supported for your specific headset, refer to the user manual. For the best experience, we recommend using the Jabra Engage 50 series headset along with the Jabra Engage Link.
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