When you purchase a wireless headset, your greatest benefit is a productivity boost — being able to roam your office while continuing your conversations. Retrieving documents, talking to coworkers, or checking inventory in the warehouse, to name a few, are chores that can be accomplished without putting your caller on hold as you run between tasks. To get even more from your wireless headset investment, you will also want to consider compatible EHS cables (Electronic HookSwitch Cables) and handset lifters. These devices aid in the ability to answer and hang up calls remotely, without the need to run back to your desk.
The most important advantages include; receiving incoming call alerts through your headset speaker, answering/hanging up calls away from your desk, and automating and simplifying the process of how you take calls. It’s important that you consult a compatibility guide or talk with a headset expert to determine which devices are available for your specific telephone model.
Most basic and older phones will use Plantronics handset lifters. Newer and more upright phones will typically use Plantronics EHS cables that are engineered for specific phones. A few programming sequences will set up your phone for seamless answering and hanging up away from your desk.
A few phones, ShoreTel for example, have the ability for remote operation of wireless headsets without the use of an EHS cable. The electronics for remote answer/hang up are built into the phone. The one aspect that’s not included within a ShoreTel phone is the ability to alert you to incoming calls when away from your desk. An optional Plantronics RD-1 device will solve that problem when plugged into your headset base and attached to your phone to sense incoming calls.
Something to consider when going wireless is the use of a busy light. Prior to going wireless, you held your handset next to your ear, giving co-workers the universal sign that ‘you’re on the phone’. Once you transition to wireless devices with EHS cables and handset lifters, co-workers lose the ability to know when you’re on a call, because you leave your headset on all the time. Adding a busy light to your wireless device will put cohesiveness back into your office and keep co-workers from interrupting you while on calls. When you’re on a call, the device simply flashes to alert those around you to not interrupt. You can position the Busy Light / On-Line-Indicators (OLI) on a monitor, cubicle wall, or set it on your desk and point it towards the direction from which most co-workers approach.
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