Great buying experience Review by Dave in Dallas
Had a few questions answered quickly to allow me to complete my online order. I received the order as promised and am very pleased with my experience.
Works great, just what I was looking for. Review by Gabriel
I was looking for a Quality headset to use with my over the phone position at my job, I found the Plantronics EncorePro HW520 Binaural Headset and it filled my needs Perfectly. I've been using it for a few weeks now and it was just what I was looking for. the sound quality is excellent and the noise canceling in the mic ensures that the sound of me writing or typing or those little annoying sounds in the area don't reach the ears of my clients. Hats off to you Headsets Direct for providing me a quality product at a very reasonable price with excellent customer service.
Great product, always great service! Review by Becky
Great product, always great service!
The sales person took the time to call me and be sure I had the amplifier part of the headset. Review by Mac
Good service, good product, reasonable delivery time
Great value Review by HW520 Headset
This headset is very comfortable and surprisingly durable. I purchased one to try them out about a year ago and loved it, and now have gotten more for all our staff members who spend all day on the phone. They love them as well! Would definitely recommend.
everything i was expecting and more Review by Steve
Quality product, prompt delivery , great service Review by Easy
Product seems very good. Folks I spoke with were very knowledgeable and professional. I'll be back.
outstanding headset Review by Pat
I have found the headset to be very comfortable, and the sound quality to be outstanding, both on the listening side and the microphone side. This is the second headset I have purchased from Plantronics, and I have decided that they are a very good company and make quality products.
Your customer service representative was terrific Review by Lee McGrath
Your company is to be applauded for including in your order process a quality-check by an experienced customer service representative. I appreciate greatly that one of your representatives reviewed my order and called me. She politely explored with me the need for a cord to connect the headset to my phone. By doing so, you made a small incremental sale. More importantly, you made a huge difference for me. I would have been very frustrated to receive the headset and not been able to use it immediately.
Works great! Review by Patty
We are using this headset in an office with multiple cubicles, it is working well to help with outside distractions while on a call.
Plantronics HW520 EncorePro Benefits:
With numerous agents talking on the phone at the same time, call centers typically offer users dual-ear headsets which serve two purposes. First, by having both ears covered, the user can hear more clearly and focus better on their calls. This improves call efficiency, because you don’t need to ask for information to be repeated and agents won’t take down incorrect information when taking orders. Second, when you cover both ears with a Plantronics binaural headset, you will significantly lower the overall volume of the call center, because users no longer have to talk over each other. The Plantronics EncorePro HW520 headset is one of the most popular headsets when it comes to call centers and offices where employees need to focus on callers and not be distracted by background noise. Built with laser-welded construction, the HW520 is made to last and be comfortable for 8+ hour shifts.
In the past, Plantronics binaural headsets had cables that split under your chin, feeding a cable to each of the binaural ear pieces. As technology has advanced, you now benefit from single cable design, where the second speaker is cleverly reached using a flat ribbon cable hidden in the headband that goes over your head. Even though the headset has two speakers, the Plantronics EncorePro HW520 headset is engineered to provide the same sound in each speaker. This is typical of most business-grade headsets, even though they are mistakenly referred to as stereo headsets. True stereo, or hi-fi headsets, will have separate channels to each speaker allowing different sounds to be heard while listening to music or movies. If you need a dependable, great sounding, cost effective Plantronics binaural headset solution, the HW520 should be on your short list of headset options.
• Plantronics binaural headset helps you hear in loud environments
• Freeing your hands for typing and writing increases productivity
• Designed with quality and comfort being the focal points
• Flexible microphone for optimal voice clarity
• Quick-Disconnect cord allows you to easily walk away from your desk
• Plantronics HW520 uses soft foam ear cushions for all-day comfort
• Laser welded construction for unbeatable toughness
• FREE clothing clip included for better cord management
• FREE technical support with purchase
• Need help? Call us and talk to a Real Person!
Appreciate unbeatable toughness with the Plantronics HW520 EncorePro:
+ Wideband audio for superior audio quality
+ Precise microphone positioning
Completely re-imagined for the demands of the modern customer service center and office, the Plantronics binaural headset has soft ear cushions for all-day wearing comfort, an adjustable headband and clothing clip for cord management to remove any tugging or pulling.
GREAT SOUNDING AUDIO
With many phones raising the standard in audio quality, the binaural HW520 wideband audio delivers a richer, clearer conversation and reduces listening fatigue. The Encore HW520 also includes SoundGuard technology that protects users from noise spikes and meets OSHA/Noise at Work standards.
The Plantronics HW520 flexible microphone is noise canceling to cut down on back ground noise around you, ensuring your caller will hear you comfortably above any other background noise. With visual and tactile positioning guides, you will be confident that your headset microphone is positioned perfectly for each call.
RELIABILITY LIKE NO OTHER
The Plantronics binaural headset uses laser-welded construction, and its metal joints are engineered to provide reliability where it matters. Investing in the Encore 520 will provide years of hands-free communication and a most productive work environment.
Check out our popular Headsets 101 - Ultimate Guide to Understanding Headsets which is constantly being updated to keep you informed on using the Plantronics HW520 and any other Plantronics headset in which you're interested. With numerous pictures and detailed headset information, you will fully understand what connects where and what's needed for any application you may have.
Check out some of the other options for the Plantronics EncorePro Series Headsets
Plantronics HW520 Headset Features:
• Connects to PC or desk phone with Plantronics audio processors.
• Ideal for Telephone-intensive users, including formal customer care centers, help desks, telesales, and customer service organizations.
• Hearing protection SoundGuard technology: Acoustic limiting for protection against sounds above 118 dBA.
• Audio performance Wideband audio (up to 6,800 Hz), noise-canceling microphone.
• Quick Disconnect™ feature lets you walk away from your phone while still wearing your headset.
• Adjustable clothing clip for cord management which removes weight and pulling from bottom cord.
• Warranty: 2-Years for Unsurpassed Durability
• Operating Frequency: High-Frequency Wideband
• Headset Weight: 74 Grams
• Compatibility: Plantronics Amplifier, Adapter Audio Processor or Direct Connect Cable
• Wearing Style: Dual Ear
Plantronics EncorePro HW520 Insider Info:
TECH REVIEW - Coming Soon!
HOW TO INSTALL - When installing the EncorePro HW520, the first task is to properly fit it to your head. Position the headband over your head, with the ear cushions against your ears. It may require adjusting the headband by sliding it in to make it smaller or out to make it larger so both ears are covered and comfortable. The microphone needs to be ¼ of an inch (the width of your finger) away from the corner of your mouth. You can rotate the mic boom up and down for perfect positioning. At the end of the headset cable you will find a connection called the Quick Disconnect. You will have a matching connection in which to plug the cable, located on your amplifier or cable, depending on compatibility and your application. Make a test call to ensure the unit is working properly. Also, many users disregard using the clothing clip, when in actuality it plays an important role in making the headset appear very light weight. By clipping it on or near your shirt collar, the weight of the lower portion of the cord stops at the clothing clip. You will never feel pulling on the headset or the need to re-position it as you reach and stretch the lower cord.
HOW TO STORE - When storing your Plantronics 520, it’s best to place the headset over a hook so it’s not just setting on your desk, and this also keeps the cord hanging freely. If left on your desk, the cleaning crew can easily bump it and knock it to the floor, where the cord can find its way into the vacuum. You also want to let the cord hang free and avoid tightly wrapping it, which over time will damage the internal wires. We developed a headset hanger to affix to your monitor in an effort to keep your headset safe and out of harms way. To view click HDI Headset Hanger.
HOW TO CLEAN - When cleaning your headset, always use non-alcohol chemicals or wipes. Using alcohol-based products over time will break down the cords making them very stiff and clumsy to use. You will want to wipe all plastic components and cables, but avoid saturating any openings where electronic components are in close proximity. This will include the small holes in the speaker casing and at the end of the mic boom where the microphone is located. The headset comes with foam cushions, which can be replaced as needed. When cleaning, also avoid sticking anything into the end of the Quick-Disconnect connection where the four metal contacts are located. This connection is made to last, and more damage than good will come if you try to clean it.
WHO USES THIS MODEL - If you're looking to buy Plantronics headsets, the EncorePro is made for a business professional looking for the best possible quality in a corded headset. With a binaural headset covering both ears, the Plantronics HW520 keeps you focused on your caller. The noise-canceling microphone will cut down on background noise, making for a great headset in louder environments.
|Inventory at start of day||2|
|Compatibility||Office Desk Phone|
|Stand By Time||-|
|Headset Style||Dual Ear|
|Headset Weight||74 grams|
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