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Headsets 101 - Avaya Headsets - Everything you need to know

 

 

Headsets for Avaya Phones.

Avaya (formerly called AT&T and Lucent) is a leading telephone company and has done an excellent job integrating telephone headset usage into their standard Avaya telephones and newer VoIP softphones. Numerous headsets are compatible with Avaya telephones, but finding the correct amplifier or direct connect cable is the key to getting a headset to work properly with your Avaya phone.

The following guide will explain the compatible equipment you need, including many pictures to simplify the process of finding an Avaya headset for your application.

Last Updated -  December 2015

 


 How to use our Headsets for Avaya Phones guide:

Selecting headsets for your Avaya phone has never been easier with our how to guide.  From first time buyers questions to long time headset users, this guide will provide a deeper understanding of exactly how your headset will work and what you need.  Most importantly...be sure to call if you have questions because it's our support that sets us apart.  We're Plantronics Certified Headset Experts ready to help before, during and after the sale!  

Section 1: Avaya Compatibility Chart
Section 2: Understanding What's Required for a Corded Avaya Headset Solution
Section 3: How Corded Headsets Work With Your Avaya Telephone
Section 4: Wireless Headset Options For Avaya Phones
Section 5: Remote Answer And Hang-Up For Wireless Headsets


 

1- Avaya Headset Compatibility Chart - (Click column headings to view products)

Avaya Model: H-Series Headset U10
Cable
HIC
Cable
HIS
Cable
U10P
Cable
A10
Cable
P10

Plantronics
Amplifier
Bluetooth Wireless
Headsets
HL10
Lifter
CS50/CS55/CS70
EHS Cable
CS500/W700
EHS Cable
PJ-327
Adapter
                       
                             
1120e ANY             ANY NOTE 5 APU-7  APU-72   
1140e  ANY           ANY NOTE 5 APU-7  APU-72   
1150e  ANY             ANY NOTE 5 APU-7  APU-72   
1200 Series  ANY             ANY NOTE 5      
1403  ANY               ANY NOTE 5      
1408 ANY             ANY NOTE 5 APV-6A APV-63  
1416  ANY             ANY NOTE 5 APV-6A APV-63  
1603 ANY               ANY NOTE 5      
1603SW IP ANY               ANY NOTE 5      
1608 IP ANY             ANY NOTE 5 APV-6A  APV-63   
1616 IP ANY             ANY NOTE 5 APV-6A APV-63  
16CC NONE                 NONE NONE       
2402 ANY               ANY      
2410 ANY             ANY APV-6A APV-63  
2420 ANY             ANY APV-6B APV-66  
2500 Series ANY               ANY NOTE 6      
                             
Avaya Model: H-Series Headset U10
Cable
HIC
Cable
HIS
Cable
U10P
Cable
A10
Cable
P10

Plantronics
Amplifier
Bluetooth Wireless
Headsets
HL10
Lifter
CS50/CS55/CS70
EHS Cable
CS500/W700
EHS Cable
PJ-327
Adapter
3631 NONE                 NONE NONE      
3901 ANY               ANY NOTE 6      
3902 ANY               ANY NOTE 6      
3903 ANY             ANY NOTE 6      
3904 ANY             ANY NOTE 6      
3905 ANY             ANY NOTE 6      
4412D ANY             ANY NOTE 3      
4424D+  ANY             ANY NOTE 3      
4601 ANY               ANY      
4602 ANY               ANY      
4606 ANY             NOTE 3      
4610 ANY             ANY NOTE 6 NOTE 9 NOTE 9  
4610SW ANY             ANY NOTE 6 NOTE 9 NOTE 9   
4612 ANY             NOTE 3 NOTE 6      
4620 ANY             ANY NOTE 6 NOTE 9 NOTE 9  
4620SW  ANY             ANY NOTE 6 NOTE 9 NOTE 9  
4621 ANY             ANY NOTE 6 NOTE 9 NOTE 9  
4621SW ANY             ANY NOTE 6 NOTE 9 NOTE 9  
4621SWIP ANY             ANY NOTE 6 NOTE 4 NOTE 4  
4622 ANY             ANY NOTE 6 NOTE 9 NOTE 9  
4622SW ANY             ANY NOTE 6 NOTE 9 NOTE 9  
4624 ANY             NOTE 3 NOTE 6      
4625  ANY             ANY NOTE 6 NOTE 9 NOTE 9  
4625SW  ANY             ANY NOTE 6 NOTE 9 NOTE 9  
4630 ANY             ANY NOTE 6 NOTE 9 NOTE 9  
4630SW ANY             ANY NOTE 6 NOTE 9 NOTE 9  
5402  ANY               ANY      
5410 ANY             ANY APV-6A APV-63  
5420 ANY             ANY NOTE 9 NOTE 9  
5601 ANY               ANY      
5602  ANY               ANY      
5610  ANY             ANY APV-6B APV-66  
5620  ANY             ANY APV-6B APV-66  
5621  ANY             ANY APV-6B APV-66  
                             
Avaya Model: H-Series Headset U10
Cable
HIC
Cable
HIS
Cable
U10P
Cable
A10
Cable
P10

Plantronics
Amplifier
Bluetooth Wireless
Headsets
HL10
Lifter
CS50/CS55/CS70
EHS Cable
CS500/W700
EHS Cable
PJ-327
Adapter
6211  ANY               ANY      
6219  ANY               ANY      
6221  ANY               ANY      
6402  ANY               ANY      
6402D  ANY               ANY      
6408+  ANY               ANY      
6408D+  ANY               ANY      
6416D+  ANY               ANY      
6416D+M  ANY             ANY APV-6A APV-63  
6424D+ ANY               ANY      
6424D+M ANY             ANY APV-6A APV-63  
7303  ANY               ANY NOTE 1      
7305  ANY               ANY NOTE 1      
7308 ANY               ANY NOTE 1      
7311 ANY               ANY NOTE 1      
7313  ANY               ANY NOTE 1      
7314  ANY               ANY NOTE 1      
7316 ANY               ANY      
7316E  ANY               ANY      
7317  ANY               ANY NOTE 1      
7318 ANY               ANY NOTE 1      
7400 Series  ANY               ANY      
8100 Series  ANY               ANY      
8400 Series  ANY               ANY      
8520 isdn  ANY               ANY      
                             
Avaya Model: H-Series Headset U10
Cable
HIC
Cable
HIS
Cable
U10P
Cable
A10
Cable
P10

Plantronics
Amplifier
Bluetooth Wireless
Headsets
HL10
Lifter
CS50/CS55/CS70
EHS Cable
CS500/W700
EHS Cable
PJ-327
Adapter
9330-AV  ANY             ANY      
9404 ANY             ANY   APV-6A APV-63  
9406 ANY             ANY   APV-6A APV-63  
9408 ANY             ANY   APV-6A APV-63  
9504 ANY             ANY   APV-6A APV-63  
9508 ANY             ANY   APV-6A APV-63  
                             
9601 ANY             ANY      
9608 ANY             ANY NOTE 5 APV-6A APV-63  
9610  ANY             ANY NOTE 5      
9611 ANY             ANY NOTE 5 APV-6A APV-63  
9611G ANY             ANY NOTE 5 APV-6A APV-63  
9620 ANY             ANY NOTE 5 APV-6A APV-63  
9620C  ANY             ANY NOTE 5 APV-6A APV-63  
9620L ANY             ANY APV-6A APV-63  
9621 ANY             ANY APV-6A APV-63  
9630 ANY             ANY APV-6A APV-63  
9640 ANY             ANY APV-6A APV-63  
9640G ANY             ANY APV-6A APV-63  
9641 ANY             ANY APV-6A APV-63  
9650 ANY             ANY APV-6A APV-63  
9650C ANY             ANY APV-6A APV-63  
9670 ANY             ANY  APV-6A APV-63   
BIS10 ANY               ANY NOTE 1      
BIS19 ANY               ANY NOTE 1      
BIS22 ANY               ANY NOTE 1      
BIS34 ANY               ANY NOTE 1      
BIS34D ANY               ANY NOTE 1      
                             
Avaya Model: H-Series Headset U10
Cable
HIC
Cable
HIS
Cable
U10P
Cable
A10
Cable
P10

Plantronics
Amplifier
Bluetooth Wireless
Headsets
HL10
Lifter
CS50/CS55/CS70
EHS Cable
CS500/W700
EHS Cable
PJ-327
Adapter
Callmaster II ANY               ANY       NOTE 2
Callmaster III ANY               ANY       NOTE 2
Callmaster IV ANY               ANY       NOTE 2
Callmaster V ANY             ANY NOTE 6      
Callmaster VI ANY             ANY NOTE 6      
Console 302A ANY               ANY       NOTE 2
Console 302B ANY               ANY       NOTE 2
Console 302C ANY               ANY       NOTE 2
Console 302D ANY               ANY NOTE 7      
Definity 7506 ISDN ANY               ANY      
Merlin BIS 10 ANY               ANY NOTE 1      
Merlin BIS 19 ANY               ANY NOTE 1      
Merlin BIS 22 ANY               ANY NOTE 1      
Merlin BIS 34 ANY               ANY NOTE 1      
Merlin BIS34D ANY               ANY NOTE 1      
Merlin II ANY               ANY NOTE 1      
Merlin Legend MLX 10 ANY               ANY NOTE 1      
Merlin Legend MLX 10D ANY               ANY NOTE 1      
Merlin Legend MLX 16D ANY               ANY NOTE 1      
Merlin Legend MLX 20L ANY               ANY NOTE 1      
Merlin Legend MLX 28D ANY               ANY NOTE 1      
Merlin Magic 4406D+ ANY             ANY NOTE 1      
Merlin Magic 4412D+ ANY             ANY NOTE 1      
Merlin Magic 4424LD+ ANY             ANY NOTE 1      
                             
Avaya Model: H-Series Headset U10
Cable
HIC
Cable
HIS
Cable
U10P
Cable
A10
Cable
P10

Plantronics
Amplifier
Bluetooth Wireless
Headsets
HL10
Lifter
CS50/CS55/CS70
EHS Cable
CS500/W700
EHS Cable
PJ-327
Adapter
Partner 12 ANY               ANY      
Partner 12D ANY               ANY      
Partner 18 ANY               ANY      
Partner 18D ANY               ANY      
Partner 34 ANY               ANY      
Partner 34D ANY               ANY      
Partner 6 ANY               ANY      
Partner MLS 12 ANY               ANY      
Partner MLS 12D ANY               ANY      
Partner MLS 18 ANY               ANY      
Partner MLS 18D ANY               ANY      
Partner MLS 34 ANY               ANY      
Partner MLS 34D ANY               ANY      
Partner MLS 6 ANY               ANY      

 

Note 1  Due to this telephone's unique ring tones, you will not receive notification of incoming or transferred calls when using the HL10 handset lifter.

Note 2  The PJ327 adapter converts two-prong connections to a modular connection.  This adapter allows the Plantronics wireless headset system to be used with such a system.

Note 3  Must plug wireless headset unit into handset jack; it will not work in the headset jack.

Note 4  Phone will only support electronic hookswitch if firmware release is 1.8 or greater.
            (Compatible EHS cables: APV-6B for older CS models, APV-66 for Savi and CS500 series).

Note 5  The HL10 handset lifter may not set properly on the phone due to the phone's high angle.

Note 6  Due to the shape of this phone, there is no lifter option.

Note 7  Handset lifters are not compatible with this phone.

Note 9  If you are NOT using a sidecar with 4600 series and 5400 series phones, use APV-66 (CS500, Savi W700 series headsets) or APV-6B (older CS wireless headsets).  If a sidecar is used with selected 4600 series and 5400 series phones, the EU24 port on the phone is taken up by the sidecar cable.  Use EHS cable APV-63 (CS500, Savi W700 series headsets) or APV-6A (older CS wireless headsets) instead.

 


 

2 - Understanding What's Required For A Corded Avaya Headset Solution.

To have a corded commercial grade Avaya headset solution you will need two items; the headset and either an amplifier or a direct-connect cable.  Headsets, amplifiers and direct connect cable all join together using a quick-disconnect connection.

 

Quick Disconnect

The first thing to understand about commercial grade Avaya headsets is the headset cable terminates in what the industry calls a “quick-disconnect” connection.  This connection allows you to leave your headset on at all times and quickly disconnect from the amplifier or direct connect cable when you need to walk away from your desk.

 

Amplifiers and Direct Connect Cables

To connect your headset to your Avaya telephone, you also need an amplifier or direct connect cable, depending on the model of your Avaya phone.  You can view your options in our Avaya Headset compatibility chart located on this page.   As you can see on the amplifier and cable, they terminate on one end with a modular clip, which will plug into your Avaya phone.  

Originally, an amplifier was required for most Avaya telephones when using headsets.  Avaya worked closely with Plantronics to engineer many of their phones to have the amplifier built into the Avaya telephone.  This eliminated the use of an amplifier and allowed a less expensive direct connect cable to be used with standard H-series headsets.  The only negative to using a direct connect cable is you lose your ability to control your outgoing voice volume.  An amplifier gives complete volume control for your speaker and microphone.


 

3 - How Corded Headsets Work With Your Avaya Telephone:

When using a corded headset on Avaya telephones, most of the older Avaya phones will use a headset and amplifier.  Avaya has worked closely with Plantronics and designed their newer phones with the amplifier built into the phone allowing a direct-connect cable and headset to be an option. 

 

Typical Setup Using Amplifier:

If using any H-Series headset and amplifier, the amplifier will plug into the handset port on your phone.  You will need to remove your handset for each call.  When finished with the call you will return the handset to its cradle to hang-up the call.  If you have a headset port, the standard amplifier is not compatible and will only work through the handset port.  You will have a wide variety of headsets to choose from including noise-canceling models for a loud environment and voice-tube models for a quieter environment.  

For the latest models: Plantronics H-Series Headsets for Avaya Phones

 

 

Typical Setup Using Direct-Connect Cable:

If using a newer Avaya phone with a headset port, most likely you can use any H-series headset with a Avaya Direct-Connect cable.  The cable will plug into your headset port and you will simply press a ringing line to answer and the 'headset button' to disconnect the call.  The advantage of using a Direct-Connect cable versus an amplifier is cost.  The cable will be $28.50 versus $72 for an amplifier.  The disadvantage of using a Direct-Connect cable is it only works on compatible phones (See our compatibility chart above) and you can't control your out-going voice volume.  If you're soft-spoken, your caller will have a hard time hearing you.

 


 

4 - Wireless Headsets Options for Avaya Phones. 

You have a wide range of wireless headsets to choose from for your Avaya phone.  You can chose between different styles and functionality.  A commercial grade wireless headset solution is purchased as a complete system (Base/Charger, Headset, A/C Power Adapter are included).  Optionally a Handset Lifter or Electronic Hookswitch Cable (EHS) will need to be purchased to answer and hang up calls remotely.  The base/charger controls compatibility, microphone volume, speaker volume, and also acts as the charger when your headset is not in use.  There are LED lights on the base to indicate power, charging and other features. 

 

For the latest wireless models: Plantronics Wireless Headsets

 

NOTE: Avaya phones with an RJ9 headset jack, using newer models of wireless headsets (CS500 & W700 series) may need to have compatibility setting on the bottom of the headset base adjusted to a different letter (other than default "A").


 



5 - Remote Answer and Hang-Up For Wireless Headsets

Wireless units give you freedom, and adding a Handset Lifter or EHS cable allows greater productivity by allowing you to answer and hang up remotely.  Both will sense when your phone is ringing and generate beeps in your headset to alert you of a call.  If you choose to take the call, simply press the Call Control Button on your headset to answer the call.  Your phone answers the ringing line and you begin talking.  When finished you press the Call Control Button again to disconnect the call.  You will need to return to your phone to press the appropriate buttons to dial, transfer a call, or to perform any other phone functions.  Most phones will support the Handset Lifter which raises and lowers your telephone's handset, simulating you answering a call.  The EHS electronically establishes calls on newer phones without the mechanical motor and physical movement of your handset, but otherwise accomplishes the same thing.  Having the ability to answer remotely greatly increases your productivity.  You can answer away from your desk and carry on conversations wherever you need to take them.  It also allows you to answer calls that would have normally gone to voice mail.  This saves you a tremendous amount of time playing phone tag with customers or co-workers.

 

 

 

For the latest models: Plantronics Handset Lifters & EHS Cables