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Help? Does the Electronic Hook-switch work in place of a Headset Lifter?

Q: My phone guy tells me I have an “electronic hook-switch” on my phone so I don’t need a headset lifter for my wireless headset. Is that correct, and if so, how does it work?

A: An electronic hook-switch will work on some phone models as long as they have updated firmware installed. You will need to check with your phone installer to see if you are currently equipped with this. If you have a wireless headset it will allow you to hear ring tones, answer and end calls, adjust volume and mute calls when you are away from your desk. With most phone systems you would need a headset lifter (HL10) to accomplish this. But if you have the Electronic Hook-switch, and the proper firmware installed on your phone, it eliminates the need for a headset lifter.

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