communications, and phone-to-phone communications.
Perceived Challenges of VoIP and USB Headsets: There is concern about VoIP because it favors new facilities; therefore, only new build-outs recognize facilities cost efficiencies. Additionally, desktop cost efficiencies can only be recognized if an employee is equally dependent upon both voice and data communications. However, the majority of employees can work with reasonably high productivity, even if the data network is unavailable, as long as a phone is available. Lastly, few employees in few industries can recognize substantive productivity increases simply by being able to view both the telephone and the computer simultaneously.



