Discontinuation of Poly 911 Dispatch Headsets & Amplifiers

1) JPL Updates – Wired and Wireless Push-to-Talk (PTT) amplifiers

• 10/29/2025: JPL announced the Scout 3100 wireless PTT amp will start shipping Mid-December via a controlled release. Production will ramp up throughout Q1 2026. They said we will be able to start taking orders soon, but no definite date.
• 10/29/2025: JPL announced the wired 2-prong products are waiting on additional feedback from beta units and will share updates as they become available.
• 9/23/2025: JPL is pausing their wired PTT pilot program for approximately 3 weeks as product modifications are implemented.
• 9/23/2025: JPL Scout 3100 wireless PTT amplifier Testing Program will be launching soon.
• 9/12/2025: JPL PTT pilot program now in progress with product shipping. Please submit ‘Contact Us‘ for program and submission details.

 

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2) Poly Updates – Wired and Wireless Push-to-Talk (PTT) amplifiers

• 11/05/2025: CA22CD are in stock for immediate processing and shipping.
• 10/17/2025: Poly will end CA12CD & CA22CD battery manufacturing 10/31/2026.
• 9/12/2025: We continue to process Poly orders with product shipping approximately 4+ weeks later. Poly will continue to fill orders until parts are depleted.
• 6/5/2025: Poly has announced a rapid discontinuation of their 911/Dispatch Headset Line as of June 22, 2025. The affected products are listed below:

Poly is taking last time orders on a first come, first serve basis, predicated on the availability of parts until June 22, 2025 and will attempt to fulfill as many orders as possible by September 30, 2025.

Poly is advising customers to buy extra units for any future needs they may have.

If Poly is unable to fulfill any of these orders, Poly will cancel the orders and notify Headsets Direct, which will refund customers at that point.

Please let us know as soon as possible and prior to June 22, if you would like to place an order, or alternatively, order online using the links in the pictures above.

FAQs:

 

1. Why is HP/Poly discontinuing these headsets?   Critical components are no longer available and HP has limited manufacturing resources for the units.
2. What if I already have units on back order?  The good news is that those customers will be first in line for the units.
3. Will HP honor any valid warranty claims on these units after discontinuation?  Where possible, HP will replace any units with a valid claim.  If this is not possible, HP will offer a refund.  Warranty on these products is 1 year.
4. Can you recommend another manufacturer with an equal replacement?  For wired units, another unit will be coming to market later this month and a wireless unit is expected in August.  We can put you on a list to be contacted once these are available or you can check back on our website at your convenience. Please submit at ‘Contact Us‘ for updates on an alternative product.