Wired Headset Cables & Amplifiers

If your company ever changes phone systems or moves to the cloud using a computer softphone, you can simply replace your old amp or bottom cable with a new compatible amp or cable and continue using your same headset. USB adapters and deskphone amplifiers have different price points dependent upon built-in features, like volume and mute controls. With USB amplifiers, you no longer need to concern yourself with compatibility, because USB technology simplifies the process; you simply plug your headset in, your PC downloads and installs the appropriate drivers, and you’re free to use your new headsets and corded USB adapters in minutes. The only consideration is if you have a USB-A or newer USB-C port to plug into.

You will also have the option of wired USB adapters that allow one headset to plug into both your desk phone and your PC. This lets you toggle between devices with the push of a button while avoiding the use of multiple headsets for different devices. Using wired USB amplifiers that switch between devices will come in handy as you transition from desk phones to softphones. With these devices, you’re connected to desk phones and softphones at the same time and can gradually move away from desk phones as you become more comfortable with your softphones.

Y-Training cables are a great and inexpensive way to allow new hires to listen in on calls and get up to speed much quicker. It's a huge advantage to listen into live calls of experienced agents to learn what kinds of questions callers have and how to answer or defer to other departments.