Headsets for Nortel Phones.
(also Northern Telecom & Meridian Phones)

Nortel is a leading telephone company and has done an excellent job integrating telephone headset usage into their standard Nortel/Meridian telephones and newer VoIP softphones. Numerous headsets are compatible with Nortel telephones, but finding the correct amplifier or direct connect cable is the key to getting a headset to work properly with your Nortel phone.

The following guide will explain the compatible equipment you need, including many pictures to simplify the process of finding a Nortel headset for your application.

Last Updated –  July 2019



How to use our Headsets for Nortel Phones guide:

Selecting headsets for your Nortel phone has never been easier with our how to guide.  From first time buyers questions to long time headset users, this guide will provide a deeper understanding of exactly how your headset will work and what you need.  Most importantly…be sure to call if you have questions because it’s our support that sets us apart.  We’re Plantronics Certified Headset Experts ready to help before, during and after the sale!

 

Section 1: Nortel Compatibility Chart
Section 2: Understanding What’s Required for a Corded Headset Solution
Section 3: How Corded Headsets Work With Your Nortel Telephone
Section 4: Wireless Headset Options For Nortel Phones
Section 5: Remote Answer and Hang-up For Wireless Headsets


1- Nortel Headset Compatibility Chart

How to use this guide:

1) Find your phone model (Column 1)
2) Decide if you want a corded or wireless solution:

Corded:
QD (Quick Disconnect) headset solutions also require a cable or amp.
Visit Understanding Amplifiers & Cables

Wireless:
Adding an optional EHS cables or Lifter will allow for remote answer/hangup

 Nortel Model: Corded Headsets Cable or Amp needed with QD Headsets Wireless
Headsets
EHS Cable/ Lifter
Nortel 1120e QD A10 or M22 CS500 & Savi Series APU-76
Nortel 1140e QD A10 or M22 CS500 & Savi Series or Bluetooth APU-76
Nortel 1150e QD A10 or M22 CS500 & Savi Series APU-76
Nortel 1210, 1220, 1230 QD A101 or M22 CS500 & Savi Series HL101
Nortel 2465, 2564, 2565 QD A10 or M22 Savi Series2 HL10
Nortel 500 Series QD M22 Savi Series2 NONE
Nortel 7406 NONE NONE NONE NONE
Nortel 8540 QD A10 or M22 CS500 & Savi Series NONE
Nortel 9617 QD M22 CS500 & Savi Series HL10
Nortel ACD l (M2216) QD A10 or M22 CS500 & Savi Series NONE
Nortel ACD ll (M2216) QD3 NONE NONE NONE
Nortel ACD Set: QSU1, 3, 7 NONE NONE NONE NONE
Nortel Agent Console Series NONE NONE NONE NONE
Nortel Bell Vista QD M22 CS500 & Savi Series NONE
Nortel C3060 NONE NONE NONE NONE
Nortel Companion NONE NONE NONE NONE
Nortel Computer Terminal NT4X73 QD M22 CS500 & Savi Series HL10
Nortel Debut QD M22 CS500 & Savi Series HL10
Nortel DMS 100 Console NONE NONE NONE NONE
Nortel Harmony: 800FWE-01 QD M22 CS500 & Savi Series HL10
Nortel i2001 QD M22 CS500 & Savi Series HL108
Nortel i2002 QD M22 CS500 & Savi Series HL108
Nortel i2004 Series QD M22 CS500 & Savi Series HL108
Nortel i2052 NONE NONE Bluetooth4 NONE
Nortel i733 NONE NONE Bluetooth4 NONE
Nortel IP Softphone i2050 NONE NONE Savi SeriesBluetooth4 NOTE
Nortel Jazz Series NONE NONE NONE NONE
Corded Headsets Cable or Amp needed with QD Headsets Wireless
Headsets
HL10
Lifter
Nortel M1009, M1109 QD M22 CS500 & Savi Series HL10
Nortel M1250, M2250 QD P10/2250 Savi Series2,5 NONE
Nortel M1309 QD M22 CS500 & Savi Series HL10
Nortel M2000 Series QD M22 CS500 & Savi Series HL10
Nortel M2112, M2317, M2616 QD M22 CS500 & Savi Series HL10
Nortel M3901, M3902 QD M22 CS500 & Savi Series HL10
Nortel M3903\M3904 QD A10 or M22 CS500 & Savi Series NONE
Nortel M3905 ACD QD A10 or M22 CS500 & Savi Series NONE
Nortel M4000 & M4020 QD A10 or M22 CS500 & Savi Series NONE
Nortel M5006 QD M22 CS500 & Savi Series NONE
Nortel M5008, M5009, M5112 QD M22 CS500 & Savi Series HL10
Nortel M5200 Series QD A10 or M22 CS500 & Savi Series HL10
Nortel M5312 QD M22 CS500 & Savi Series HL10
Nortel M5316 QD A10 or M22 CS500 & Savi Series HL10
Nortel M5317 QD A10 or M22 CS500 & Savi Series HL106
Nortel M6310 QD M22 CS500 & Savi Series HL10
Nortel M63207 QD A10 or M22 CS500 & Savi Series HL10
Nortel M7100 QD M22 CS500 & Savi Series HL10
Nortel M7208 QD A10 or M22 CS500 & Savi Series HL10
Nortel M7300 Series QD A10 or M22 CS500 & Savi Series HL10
Nortel M7900 QD A10 or M22 CS500 & Savi Series HL10
Nortel M8001, M8003 QD A10 or M22 CS500 & Savi Series HL10
Nortel M8009 QD M22 CS500 & Savi Series HL10
Nortel M8300 Series QD M22 CS500 & Savi Series HL10
Nortel M8400 Series QD M22 CS500 & Savi Series HL10
Nortel M8600 QD M22 CS500 & Savi Series HL10
Nortel M9009 & M9516 QD A10 or M22 CS500 & Savi Series HL10
Nortel M9216 QD M22 CS500 & Savi Series HL10
Nortel M9316 QD M22 CS500 & Savi Series HL10
Nortel M9417 QD M22 CS500 & Savi Series HL10
Corded
Headsets
Cable or Amp needed with QD Headsets Wireless
Headsets
HL10
Lifter
Nortel Maestro Series QD M22 CS500 & Savi Series HL10
Nortel Meridian 1 Attendant PC NONE NONE CS500 & Savi Series NONE
Nortel Norstar QD A10 or M22 CS500 & Savi Series HL10
Nortel NT DU 92 (i2004) QD M22 CS500 & Savi Series HL108
Nortel Power Touch QD A10 or M22 CS500 & Savi Series NONE
Nortel Pro 189 QD M22 CS500 & Savi Series HL10
Nortel QCN & QCW Series NONE NONE NONE NONE
Nortel QSFE & QSKE Series QD M22 CS500 & Savi Series HL10
Nortel QSK & QSQ Series QD M22 CS500 & Savi Series2 HL10
Nortel QSU Consoles NONE NONE NONE NONE
Nortel Quick Touch 8001FWE-42 QD M22 CS500 & Savi Series HL10
Nortel Rapport, Rapport Plus QD M22 CS500 & Savi Series HL10
Nortel Serv. Att. Console: NT4X09AG NONE NONE NONE NONE
Nortel Silhouette: 8003-FEW-42 NONE NONE NONE NONE
Nortel Smile QD P10/2250 Savi Series2 HL10
Nortel T.O.P. Station NONE NONE NONE NONE
Nortel T7100 QD M22 CS500 & Savi Series HL10
Nortel T7208, T7316 QD A10 or M22 CS500 & Savi Series HL10
Nortel T7406 NONE NONE NONE NONE
Nortel Taurus QD A10 or M22 CS500 & Savi Series NONE
Nortel Vantage 12\24\48\48C & 8 QD M22 CS500 & Savi Series HL10
Nortel Vantage Esprit/Plus & Modular QD M22 CS500 & Savi Series HL10
Nortel Venture QD M22 CS500 & Savi Series HL10
Nortel Vista 350 QD M22 CS500 & Savi Series NONE
Nortel Vista/Powertouch 480 QD A10 or M22 CS500 & Savi Series NONE
Nortel Vista/Powertouch 480e QD A10 CS500 & Savi Series NONE
Nortel Vista/Powertouch 480i QD A10 NONE NONE
Nortel WLAN 2210 Wireless IP Handset NONE NONE NONE NONE
Nortel WLAN 2211 Wireless IP Handset NONE NONE NONE NONE

 

NOTE 1: There are two versions:  One does not have a headset jack and doesn’t support the A10 cable.  These phones sit at a high angle.  They do not have an adjustable stand.  If using the HL10 lifter, the phone may need to lay flat.  This may cause the display screen to not be visible.

NOTE 2: Carbon Phone – CS500 Series not compatible.

NOTE 3: Has headset port for supervisor monitoring and control.  Call tech support (800-544-4660 X5538) for more information.  Requires Northern Telecom headset power adapter (#A0367335) for headset use.

NOTE 4: Software updates may be necessary to work with PC application; visit the Plantronics software download page.

NOTE 5: To use a wireless headset you will need adapter PJ327 (#18709-01).  No lifter option available for remote answer/end of calls.

NOTE 6: There are several styles of model M5317, and some may not support a handset lifter.

NOTE 7:  The Nortel M6320 has dual headset jacks and according to the manual one headset is for listening only.
Dual Headset Sockets:  Either socket can be set to transmit and receive while the other headset is in receiving
mode only. Headset 1 is the socket nearest to the user i.e. towards the bottom of the set, as indicated by the led dot.

NOTE 8: Requires HL10 Accessory 72334-01


2 – Understanding What’s Required For A Corded Nortel Headset Solution.

To have a corded commercial grade Nortel headset solution you will need two items; the headset and either an amplifier or a direct-connect cable.  Headsets, amplifiers and direct connect cable all join together using a quick-disconnect connection.

 

Quick Disconnect

The first thing to understand about commercial grade Nortel headsets is the headset cable terminates in what the industry calls a “quick-disconnect” connection.  This connection allows you to leave your headset on at all times and quickly disconnect from the amplifier or direct connect cable when you need to walk away from your desk.

 

Amplifiers and Direct Connect Cables

To connect your headset to your Nortel telephone, you also need an amplifier or direct connect cable, depending on the model of your Nortel phone.  You can view your options in our Nortel Headset compatibility chart located on this page.   As you can see on the amplifier and cable, they terminate on one end with a modular clip, which will plug into your Nortel phone.  

Originally, an amplifier was required for most Nortel telephones when using headsets.  Nortel worked closely with Plantronics to engineer many of their phones to have the amplifier built into the Nortel telephone.  This eliminated the use of an amplifier and allowed a less expensive direct connect cable to be used with standard H-series headsets.  The only negative to using a direct connect cable is you lose your ability to control your outgoing voice volume.  An amplifier gives complete volume control for your speaker and microphone.


3 – How Corded Headsets Work With Your Nortel Telephone:

When using a corded headset on Nortel telephones, most of the older Nortel phones will use a headset and amplifier.  Nortel has worked closely with Plantronics and designed their newer phones with the amplifier built into the phone allowing a direct-connect cable and headset to be an option.  At one point, Plantronics made a series of headsets specifically for Nortel call a Polaris Headset or P-Series Headset.  These headsets used a modified version of the Plantronics H-Series headsets, but with a louder microphone and included a Polaris Direct-Connect cable.  This was the first time a headset and direct-connect cable solution was introduced into the industry.  Since then the P-Series has been replaced with the standard H-Series and A10 direct-connect cable.

 

Typical Setup Using Amplifier:

If using any H-Series headset and amplifier, the amplifier will plug into the handset port on your phone.  You will need to remove your handset for each call.  When finished with the call you will return the handset to its cradle to hang-up the call.  If you have a headset port, the standard amplifier is not compatible and will only work through the handset port.  You will have a wide variety of headsets to choose from including noise-canceling models for a loud environment and voice-tube models for a quieter environment.

For the latest models: Plantronics H-Series Headsets for Nortel Phones

 

 

Typical Setup Using Direct-Connect Cable:

If using a newer Nortel phone with a headset port, most likely you can use any H-series headset with a Nortel Direct-Connect cable.  The cable will plug into your headset port and you will simply press a ringing line to answer and the ‘headset button’ to disconnect the call.  The advantage of using a Direct-Connect cable versus an amplifier is cost.  The cable will be $28.50 versus $72 for an amplifier.  The disadvantage of using a Direct-Connect cable is it only works on compatible phones (See our compatibility chart above) and you can’t control your out-going voice volume.  If you’re soft-spoken, your caller will have a hard time hearing you.

 


4 – Wireless Headsets Options for Nortel Phones.

You have a wide range of wireless headsets to choose from for your Nortel phone.  You can chose between different styles and functionality.  A commercial grade wireless headset solution is purchased as a complete system (Base/Charger, Headset, A/C Power Adapter are included).  Optionally a Handset Lifter or Electronic Hookswitch Cable (EHS) will need to be purchased to answer and hang up calls remotely.  The base/charger controls compatibility, microphone volume, speaker volume, and also acts as the charger when your headset is not in use.  There are LED lights on the base to indicate power, charging and other features.

For the latest wireless models: Plantronics Wireless Headsets


5 – Remote Answer and Hang-Up For Wireless Headsets

Wireless units give you freedom, and adding a Handset Lifter or EHS cable allows greater productivity by allowing you to answer and hang up remotely.  Both will sense when your phone is ringing and generate beeps in your headset to alert you of a call.  If you choose to take the call, simply press the Call Control Button on your headset to answer the call.  Your phone answers the ringing line and you begin talking.  When finished you press the Call Control Button again to disconnect the call.  You will need to return to your phone to press the appropriate buttons to dial, transfer a call, or to perform any other phone functions.  Most phones will support the Handset Lifter which raises and lowers your telephone’s handset, simulating you answering a call.  The EHS electronically establishes calls on newer phones without the mechanical motor and physical movement of your handset, but otherwise accomplishes the same thing.  Having the ability to answer remotely greatly increases your productivity.  You can answer away from your desk and carry on conversations wherever you need to take them.  It also allows you to answer calls that would have normally gone to voice mail.  This saves you a tremendous amount of time playing phone tag with customers or co-workers.

 

For the latest models: Plantronics Handset Lifters & EHS Cables