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Headsets 101 - AAstra Headsets - Everything you need to know

 

 

Headsets for Aastra Phones.

Aastra is a leading telephone company and has done an excellent job integrating telephone headset usage into their standard Aastra desk phones and newer VoIP phones. Numerous headsets are compatible with Aastra telephones, but finding the correct amplifier or direct connect cable is the key to getting a headset to work properly with your Aastra phone.

The following guide will explain the compatible equipment you need, including many pictures to simplify the process of finding an Aastra headset for your application.

Last Updated -  December 2015

 


 How to use our Headsets for Aastra Phones guide:

Selecting headsets for your Aastra phone has never been easier with our how to guide.  From first time buyers questions to long time headset users, this guide will provide a deeper understanding of exactly how your headset will work and what you need.  Most importantly...be sure to call if you have questions because it's our support that sets us apart.  We're Plantronics Certified Headset Experts ready to help before, during and after the sale!  

Section 1: Aastra Compatibility Chart
Section 2: Understanding What's Required for a Corded Aastra Headset Solution
Section 3: How Corded Headsets Work With Your Aastra Telephone
Section 4: Wireless Headset Options For Aastra Phones
Section 5: Remote Answer And Hang-Up For Wireless Headsets


 

1- Aastra Headset Compatibility Chart - (Click column headings to view products)

Aastra Model: H-Series Headset U10P
Cable
27190-01
U10-S19
Cable
A10
Cable
66268-03
P10
Amplifier

M22
Amplifier
Wireless
Headsets
HL10
Lifter
CS50/CS55/CS70
EHS Cable
CS500/W700
EHS Cable
     
 
         
                     
 2465 ANY       ANY    
 2564  ANY       ANY       
 480i   ANY        ✓    ANY   ✓     
 480i CT ANY         ANY  ✓     
 500 ANY         ANY      
 53i ANY         ANY   APS-1 APS-11*
 55i ANY       ANY   APS-1 APS-11*
 57i ANY        ✓  ANY   APS-1 APS-11*
 6730i ANY  ✓**         ANY      
 6731i ANY  ✓**          ANY      
 6735i  ANY          ✓  ANY   APS-1 APS-11*
 6737i ANY        ✓  ANY   APS-1 APS-11*
 6739i  ANY         ✓   ANY   APS-1 APS-11*
 6753i ANY        ✓  ANY   APS-1 APS-11*
 6755i  ANY        ANY   APS-1 APS-11*
 6757i  ANY         ✓  ANY   APS-1 APS-11*
 6757i CT  ANY        ANY   APS-1 APS-11*
6867i ANY       ANY   APS-1 APS-11*
                     
Aastra Model: H-Series Headset U10P
Cable
27190-01
U10-S19
Cable
A10
Cable
66268-03
P10
Amplifier

M22
Amplifier
Wireless
Headsets
HL10
Lifter
CS50/CS55/CS70
EHS Cable
CS500/W700
EHS Cable
 7433ip ANY         ANY    
 7446ip ANY       ANY    
 9112i ANY       ANY    
 9116 ANY       ANY    
 9133i ANY       ANY    
 9143i ANY       ANY  ✓    
 9480i ANY       ANY    
 9480i CT ANY       ANY    
 9617 ANY         ANY      
 ACD I (M2216) ANY       ANY      
 ACD II (M2216)                    
 ACD Set:  QSU1                    
 ACD Set:  QSU7                    
 Agent Console                    
 Agent Console  NT4X094B                    
 Agent Console  NT4X09AG                    
 Bell Vista ANY         ANY      
 Computer Terminal  NT4X73 ANY         ANY      
 Harmony:       800FWE-01                    
 Debut ANY         ANY      
 Dialog 5446 ANY       ANY    
 Lync 6721ip                    
 Lync 6725ip                    
                     
Aastra Model: H-Series Headset U10P
Cable
27190-01
U10-S19
Cable
A10
Cable
66268-03
P10
Amplifier

M22
Amplifier
Wireless
Headsets
HL10
Lifter
CS50/CS55/CS70
EHS Cable
CS500/W700
EHS Cable
 M1009 ANY          ANY      
 M1109 ANY          ANY      
 M1250 ANY                   
 M1309 ANY          ANY      
 M2006 ANY          ANY    
 M2008 ANY          ANY    
 M2009 ANY          ANY      
 M2018 ANY          ANY      
 M2112 ANY          ANY      
 M2216 (ACD I) ANY          ANY      
 M2216 (ACD II)                    
 M2250                    
 M2317 ANY         ANY    
 M2616 ANY         ANY    
 M3901/M3902 ANY         ANY    
 M3905 ANY       ANY      
 M4000/M4020 ANY       ANY      
 M5006 ANY       ANY      
 M5008 ANY       ANY      
 M5009 ANY       ANY      
 M5112 ANY       ANY      
 M5208 ANY       ANY      
 M5212 ANY       ANY    
 M5216 ANY       ANY      
                     
Aastra Model: H-Series Headset U10P
Cable
27190-01
U10-S19
Cable
A10
Cable
66268-03
P10
Amplifier

M22
Amplifier
Wireless
Headsets
HL10
Lifter
CS50/CS55/CS70
EHS Cable
CS500/W700
EHS Cable
 M5317 ANY       ANY      
 M6310 ANY         ANY    
 M7100  ANY         ANY    
 M7208  ANY       ANY    
 M7308 ANY       ANY    
 M7310 ANY       ANY    
 M7316  ANY       ANY    
 M7324 ANY       ANY    
 M7900 (INT8B50)  ANY       ANY      
 M8001 / M8003 ANY       ANY      
 M8004 ANY         ANY      
 M8009 ANY         ANY      
 M8300 ANY         ANY      
 M8314 ANY         ANY      
 M8400 ANY         ANY      
 M8417 ANY         ANY      
 M8600 ANY         ANY      
 M9009 / M9516 ANY       ANY      
 M9216 ANY         ANY      
 M9316 ANY         ANY      
 M9417 ANY         ANY      
 Maestro Series ANY         ANY      
 Norstar ANY       ANY    
 Power Touch ANY       ANY      
 Pro 189 ANY         ANY      
                     
Aastra Model: H-Series Headset U10P
Cable
27190-01
U10-S19
Cable
A10
Cable
66268-03
P10
Amplifier

M22
Amplifier
Wireless
Headsets
HL10
Lifter
CS50/CS55/CS70
EHS Cable
CS500/W700
EHS Cable
 i12002 / i2004 ANY       ANY    
 i2004 Phase II  ANY       ANY      
 Rapport  ANY         ANY      
 Rapport Plus  ANY         ANY    
 T7100  ANY       ANY    
 T7208   ANY       ANY     
 T7316 ANY          ANY       
 Venture ANY         ANY      
 Vista 350  ANY          ANY       
 Vista/Powertouch 480                     
                     

 

 *Only the "Aastra DHSG adapter cable" Part. No. D0062-0011-34-00 (supplied by Aastra) should be connected directly to this phone.  DO NOT connect the APS-1/APS-11 directly to this phone but via the DHSG adapter cable.  Any damage caused by connecting the APS-1/APS-11 to the phone will void the phone warranty.  

** The 6730i & 6731i supports a handset or headset using the same jack. Both a handset and a headset cannot be connected at the same time.



 

2 - Understanding What's Required For A Corded Aastra Headset Solution.

To have a corded commercial-grade Aastra headset solution you will need two items; the headset and either an amplifier or a direct-connect cable.  Headsets, amplifiers and direct-connect cables all join together using a quick-disconnect connection.

 

Quick Disconnect

The first thing to understand about commercial-grade Aastra headsets is the headset cable terminates in what the industry calls a “quick-disconnect” connection.  This connection allows you to leave your headset on at all times and quickly disconnect from the amplifier or direct-connect cable when you need to walk away from your desk.

 

Amplifiers and Direct Connect Cables

To connect your headset to your Aastra telephone, you also need an amplifier or direct-connect cable, depending on the model of your Aastra phone.  You can view your options in our Aastra Headset Compatibility Chart located on this page.   As you can see on the amplifier and cable, they terminate on one end with a modular clip, which will plug into your Aastra phone.  

Originally, an amplifier was required for most Aastra telephones when using headsets.  Aastra worked closely with Plantronics to engineer many of their phones to have the amplifier built into the Aastra telephone.  This eliminated the use of an amplifier and allowed a less expensive direct-connect cable to be used with standard H-series headsets.  The only negative to using a direct-connect cable is you lose your ability to control your outgoing voice volume.  An amplifier gives complete volume control for your speaker and microphone.


 

3 - How Corded Headsets Work With Your Aastra Telephone:

When using a corded headset on an older Aastra telephone, most of the Aastra phones use a headset and amplifier.  Aastra has worked closely with Plantronics and designed their newer phones with the amplifier built into the phone allowing a direct-connect cable and headset to be an option. 

 

Typical Setup Using Amplifier:

If using any H-Series headset and amplifier, the amplifier will plug into the handset port on your phone.  You will need to remove your handset for each call.  When finished with the call you will return the handset to its cradle to hang up the call.  If you have a headset port, the standard amplifier is not compatible and will only work through the handset port.  You will have a wide variety of headsets to choose from including noise-canceling models for a loud environment and voice-tube models for a quieter environment.  

For the latest models: Plantronics H-Series Headsets for Aastra Phones

 

 

Typical Setup Using Direct-Connect Cable:

If using a newer Aastra phone with a headset port, most likely you can use any H-series headset with an Aastra Direct-Connect cable.  The cable will plug into your headset port and you will simply press a ringing line to answer and the 'headset button' to disconnect the call.  The advantage of using a Direct-Connect cable versus an amplifier is cost.  The cable will be $32 versus $90 for an amplifier.  The disadvantage of using a Direct-Connect cable is it only works on compatible phones (see our compatibility chart above), and you can't control your out-going voice volume.  If you're soft-spoken, your caller will have a hard time hearing you.

 



4 - Wireless Headsets Options for Aastra Phones.
 

You have a wide range of wireless headsets to choose from for your Aastra phone.  You can chose between different styles and functionality.  A commercial-grade wireless headset solution is purchased as a complete system (Base/Charger, Headset, A/C Power Adapter are included).  Optionally a Handset Lifter or Electronic Hookswitch Cable (EHS) will need to be purchased to answer and hang up calls remotely.  The base/charger controls compatibility, microphone volume, speaker volume, and also acts as the charger when your headset is not in use.  There are LED lights on the base to indicate power, charging and other features. 

 

For the latest wireless models: Plantronics Wireless Headsets

 



5 - Remote Answer and Hang-Up For Wireless Headsets

Wireless units give you freedom, and adding a Handset Lifter or EHS cable allows greater productivity by allowing you to answer and hang up remotely.  Both will sense when your phone is ringing and generate beeps in your headset to alert you of a call.  If you choose to take the call, simply press the Call Control Button on your headset to answer the call.  Your phone answers the ringing line, and you begin talking.  When finished you press the Call Control Button again to disconnect the call.  You will need to return to your phone to press the appropriate buttons to dial, transfer a call, or to perform any other phone functions.  Most phones will support the Handset Lifter which raises and lowers your telephone's handset, simulating you answering a call.  The EHS electronically establishes calls on newer phones without the mechanical motor and physical movement of your handset, but otherwise accomplishes the same thing.  Having the ability to answer remotely greatly increases your productivity.  You can answer away from your desk and carry on conversations wherever you need to take them.  It also allows you to answer calls that would have normally gone to voice mail.  This saves you a tremendous amount of time playing phone tag with customers or co-workers.

 

 

 

For the latest models: Plantronics Handset Lifters & EHS Cables