Employee/Manager Training Using Headset Conference Call Feature

We recently moved from a hard desk phone to a Softphone and use Plantronics Savi Wireless Headsets, which are working great with our new Softphone; as they did with our desk phones.  These headsets are wonderful! The following will discuss how to train using the conference call feature on wireless headsets. With new employees joining … Continued

Must-Haves for Phone Training and Being A Better Coach

If you do phone training, our Wireless Adapter and Y-Cords are a must-have. Great for New Hires New hires can listen into both sides of a call, reducing training time and improving their training experience. This speeds up the learning curve and makes them more effective. Compare hearing only the outbound part of the conversation … Continued

Headsets Direct Wireless Headset Training Adapter

You need to monitor your employees for training purposes, or quality control monitoring, but you have found that the Y-Training Cord just adds another long cable to the mix.  The thought has probably crossed your mind “How can you monitor employees with an easier, quicker, and less tangled mess of cables?”  Or maybe you have upgraded … Continued