Jabra Engage 50 Dual Ear Headset For The Digital Contact Center
Is your contact center moving, or considering moving, to softphones? Are you investing in contact center platform – whether on-premise or cloud-based? The Jabra Engage 50 Stereo wired headset is the ideal digital headset to power your customer satisfaction.
The Jabra Engage 50 features a powerful processing chip in the earcup that delivers advanced functionality including call analytic data. The Jabra Engage 50 headset is designed for softphone environments, with features that combat noise and interruptions to drive customer satisfaction in the contact center.
Digital sound for the clearest calls – A unique, 3-microphone system filters out background noise and breathing sounds, giving callers a superior experience. Stereo sound and super wideband give vibrant, lifelike conversations – with the highest levels of hearing protection for agents.
Reduce interruptions and enhance agents’ focus – Multi-color status lights on both earcups ensure interruptions are kept to a minimum. More than just a busylight, the status lights can be customized for specific needs. Impressive passive noise cancellation enhances agents’ focus.
Live guidance for agents and rich call analytics improve customer experience – The Engage 50 leverages Jabra software (Jabra Xpress, Jabra Direct and Jabra SDK) for a smarter way to overcome noise. With live on-screen microphone guidance for agents, and rich call analytics for the business, the Engage 50 helps deliver better-sounding calls.
Better call control for greater efficiency – The call control unit accessory enables agents to adjust volume levels and mute, speed dial, answer and end calls, and update their status lights at the touch of a button.
Designed for softphone environments – Built for today – ready for tomorrow. Features category-first USB-C for easy connection to PC and mobile devices, and with USB-A connectivity available as an accessory.
EASY-TO-USE – Better call control for greater efficiency
The call control unit accessory (sold separately) enables agents to adjust volume levels and mute, speed dial, answer and end calls, and update their status lights at the touch of a button. The control unit is easy to use and designed to stay in place.
Certified for Microsoft Teams – The Engage 50 headset is certified for Microsoft Teams when used with the Microsoft variant of the call control.
Certified for Skype for Business – Meets Skype for Business Open Office requirements. The Engage 50 headset is certified for Skype for Business and meets Skype for Business Open Office requirements when used with the Microsoft variant of the call control.
Certified for Zoom – The Engage 50 headset is certified for Zoom to deliver a seamless collaboration experience.
Enhance Agent Focus – Reduce interruptions and enhance agents’ focus
Multi-color status lights on both earcups ensure interruptions are kept to a minimum. More than just a busylight, the status lights can be customized for specific needs (with Jabra SDK). Impressive passive noise cancellation enhances agents’ focus.
IMPROVE CUSTOMER EXPERIENCE
Live guidance for agents and rich call analytics improve customer experience
The Engage 50 leverages Jabra software (Jabra Xpress, Jabra Direct and Jabra SDK) for a smarter way to overcome noise. With live on-screen microphone guidance for agents, and rich call analytics for the business, the Engage 50 helps deliver better-sounding calls.
Jabra Direct
Engineered to optimize and personalize your headset.
- Easily update the firmware of any Jabra audio device*, directly from the user-friendly Direct Dashboard.
- Optimize your headset with sidetone, ringtone, audio protection levels, sound optimization for music, levels, and more.
- Engage 50 offers boom arm positioning guidance for optimal call experience.
* Jabra USB headsets and speakerphones and Bluetooth with a Link 360/370.
Jabra Engage 50 Stereo Headset With Enhanced Hearing Protection
Jabra Engage 50 features the next generation of hearing protection with Safetone™ 2.0 technology. This includes PeakStop™ 105 dB which cuts off sudden sound spikes at an even lower level than the regular Jabra PeakStop.
Intelligent Acoustic Shock protection which removes potentially harmful sounds; and IntelliTone™ 2.0 which maintains average sound levels below predefined thresholds through the day. For more information on these and more innovations to safeguard intensive headset use, download Jabra’s Hearing Protection white paper.
Jabra Engage 50 Headset – Frequently Asked Questions
What is a digital headset?
A true digital headset has the processing chip in the headset instead of in a control unit or cord. In fact, while most wireless headsets are already digital headsets, the Engage 50 is the first Jabra corded headset to have the chip in the headset itself. The Engage 50 uses the very latest chipset, and this, along with the positioning of the chip, delivers enhanced functionality and user experience.
What does a digital corded headset offer over a regular USB type headset?
Most likely a regular USB type headset does not have the chip in the headset itself which limits the hardware and software functionality it can deliver.
What does the control unit offer, and why would I want to use it?
The control unit offers the user improved call control. The control unit is an optional accessory to the headset, with an ergonomic design to help agents work more efficiently.
If I choose not to use the control unit, can I just plug the headset into my laptop or docking station?
Yes.
Can I plug the headset into my mobile phone or tablet?
Yes, if your mobile device has a USB-C socket that is compatible with voice calls.
We are just moving to softphones and only have USB-A laptops. Can we use the Engage 50 now and then later migrate to USB-C?
Yes – you will need to start by using the USB-A Extension Cord accessory or control box with USB-A connection. Just connect the headset to the Extension Cord, and then plug the Extension Cord into the USB-A port on your PC. Once you move to USB-C laptops, simply plug the headset into the USB-C laptop port.
Can I connect to a Mac, or is this headset only compatible with a PC?
Yes, it’s possible to connect to Mac.
How do you reprogram the status (busy) light?
The status light can be programmed to change pending on selected active events. The settings are made in Jabra SDK.
How do you re-program the control unit for speed dial?
Two numbers can be set-up for speed dial on the control unit. The settings are made in Jabra Direct.
Jabra Engage 50 Stereo Headset Details:
Audio
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User sound protection: PeakStop™ 105 dB SPL, IntelliTone™ 2.0
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Speaker frequency range: 20Hz – 20kHz
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Microphone frequency range: 100Hz – 14kHz
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Microphone type: Digital MEMS microphones
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Microphone bandwidth: 100Hz – 14kHz
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CertificationsRegulatory Approvals: CE, FCC, KCC, RCM, Noise at work, G616 and OSHA-compliant Industry Certifications: cTUVus, TCO / Skype for Business. Meets Skype for Business Open Office requirements. Certified for Microsoft Teams when used with the Microsoft variant of the control unit. Certified for Zoom.
Fit & Comfort
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Headset form factor: Headband
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Boom arm flexible: Yes
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Boom arm adjustable: Yes (300°)
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Ear cushions: Soft leatherette
Ease of Use
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Intuitive audio control: Yes
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Status lights: Yes – 2 (Stereo)
Connectivity
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Connection: USB-C
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Operating range (cord length): 120cm
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Cable type: Flexible USB 2.0 cable
General
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Jabra Engage 50 Stereo box content: Headset, pouch, clothing clip, Quick start guide, warning/warranty card
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Main unit dimensions (W x D x H): 150 x 193 x 62mm (Stereo)
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Weight (without cord): 96g (Stereo)
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Warranty: North America: 3 year limited warranty
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Operating temperature: -10°C to +40°C (Humidity 5%~85% RH)
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Materials used: PC/ABS; PC; POM; TPE;TPU
- Jabra Model Number: HSC080
SKU: 5099-610-189
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