Headsets for Aastra Phones

Aastra is a leading telephone company and has done an excellent job integrating telephone headset usage into their standard Aastra desk phones and newer VoIP phones. Numerous headsets are compatible with Aastra telephones, but finding the correct amplifier or direct connect cable is the key to getting a headset to work properly with your Aastra phone.

The following guide will explain the compatible equipment you need, including many pictures to simplify the process of finding an Aastra headset for your application.

Last Updated – May 2019



How to use our Headsets for Aastra Phones guide:

Selecting headsets for your Aastra phone has never been easier with our how to guide. From first time buyers questions to long time headset users, this guide will provide a deeper understanding of exactly how your headset will work and what you need. Most importantly…be sure to call if you have questions because it’s our support that sets us apart. We’re Plantronics Certified Headset Experts ready to help before, during and after the sale!

  • Section 1: Aastra Compatibility Chart
  • Section 2: Understanding What’s Required for a Corded Aastra Headset Solution
  • Section 3: How Corded Headsets Work With Your Aastra Telephone
  • Section 4: Wireless Headset Options For Aastra Phones
  • Section 5: Remote Answer And Hang-Up For Wireless Headsets

Section 1: Aastra Headset Compatibility Chart

How to use this guide:

1) Find your phone model (Column 1)
2) Decide if you want a corded or wireless solution:

Corded:
QD (Quick Disconnect) headset solutions also require a cable or amp.
Visit Understanding Amplifiers & Cables

Wireless:
Adding an optional EHS cables or Lifter will allow for remote answer/hangup

Aastra Model: Corded Headsets Cable or Amp needed
with QD Headsets
Wireless
Headsets
EHS Cable/
Lifter
Aastra 2465 QD A10 or M22 CS500 & Savi Series HL10
Aastra 2564 QD A10 or M22 CS500 & Savi Series HL10
 
Aastra 480i QD U10P or M22 CS500 & Savi Series HL10
Aastra 480i CT QD U10P or M22 CS500 & Savi Series HL10
 
Aastra 500 QD P10 or M22 CS500 & Savi Series NONE
Aastra 53i QD A10 or M22 CS500 & Savi Series APS-111
Aastra 55i QD A10 or M22 CS500 & Savi Series APS-111
Aastra 57i QD A10 or M22 CS500 & Savi Series APS-111
 
Aastra 5370 / 5370IP QD U10P or U10P-S19
Aastra 5380 / 5380IP QD U10P or U10P-S19
 
Aastra 6730i QD U10P2 CS500 & Savi Series NONE
Aastra 6730i QD U10P2 CS500 & Savi Series NONE
Aastra 6731i QD U10P2 CS500 & Savi Series NONE
Aastra 6735i QD M22 CS500 & Savi Series APS-111
Aastra 6737i QD U10P or M22 CS500 & Savi Series APS-111
Aastra 6739i QD A10 or M22 CS500 & Savi Series APS-111
Aastra 6753i QD A10 or M22 CS500 & Savi Series APS-111
Aastra 6755i QD A10 or M22 CS500 & Savi Series APS-111
Aastra 6757i QD A10 or M22 CS500 & Savi Series APS-111
Aastra 6757i CT A10 or M22 CS500 & Savi Series APS-111
 
Aastra 6771 QD U10P or U10P-S19 CS500 & Savi Series APS-111
Aastra 6773 / 6773IP QD U10P or U10P-S19 CS500 & Savi Series APS-111
Aastra 6775 / 6775IP QD U10P or U10P-S19 CS500 & Savi Series APS-111
 
Aastra 6865i QD U10P or U10P-S19 or M22 CS500 & Savi Series APS-111
Aastra 6867i QD U10P or U10P-S19 CS500 & Savi Series APS-111
Corded Headsets Cable or Amp needed
with QD Headsets
Wireless
Headsets
EHS Cable/
Lifter
Aastra 7433IP QD M22 CS500 & Savi Series HL10
Aastra 7434IP QD U10P or U10P-S19 or M22 CS500 & Savi Series HL10
 
Aastra 7446IP QD U10P or U10P-S19 or M22 CS500 & Savi Series HL10
 
Aastra 9112i QD U10P or M22 CS500 & Savi Series HL10
Aastra 9116 QD U10P or M22 CS500 & Savi Series HL10
Aastra 9133i QD U10P or M22 CS500 & Savi Series HL10
Aastra 9143i QD U10P or M22 CS500 & Savi Series HL10
 
Aastra 9480i QD U10P or M22 CS500 & Savi Series HL10
Aastra 9480i CT QD U10P or M22 CS500 & Savi Series HL10
 
Aastra 9617 QD M22 CS500 & Savi Series NONE
 
Aastra ACD Set:  QSU1 NONE NONE NONE NONE
Aastra ACD Set:  QSU7 NONE NONE NONE NONE
Aastra Agent Console NONE NONE NONE NONE
Aastra Agent Console  NT4X094B NONE NONE NONE NONE
Aastra Agent Console  NT4X09AG NONE NONE NONE NONE
 
Aastra Bell Vista QD M22 CS500 & Savi Series NONE
Aastra Computer Terminal  NT4X73 QD M22 CS500 & Savi Series NONE
Aastra Harmony: 800FWE-01 QD QD CS500 & Savi Series NONE
Aastra Debut QD M22 CS500 & Savi Series NONE
Aastra Dialog 5446 QD U10P or M22 CS500 & Savi Series HL10
Aastra Lync 6721IP NONE NONE CS500 & Savi Series HL10
Aastra Lync 6725IP NONE NONE CS500 & Savi Series HL10
Corded Headsets Cable or Amp needed
with QD Headsets
Wireless
Headsets
EHS Cable/
Lifter
Aastra M1009 QD M22 CS500 & Savi Series NONE
Aastra M1109 QD M22 CS500 & Savi Series NONE
Aastra M1250 QD P10 NONE NONE
Aastra M1309 QD M22 CS500 & Savi Series NONE
Aastra M2006 QD M22 CS500 & Savi Series HL10
Aastra M2008 QD M22 CS500 & Savi Series HL10
Aastra M2009 QD M22 CS500 & Savi Series NONE
Aastra M2018 QD M22 CS500 & Savi Series NONE
Aastra M2112 QD M22 CS500 & Savi Series NONE
Aastra M2216 (ACD I) QD A10 or M22 CS500 & Savi Series NONE
Aastra M2216 (ACD II) QD3 NONE NONE NONE
Aastra M2250 QD M22 NONE NONE
Aastra M2317 QD M22 CS500 & Savi Series HL10
Aastra M2616 QD M22 CS500 & Savi Series HL10
Aastra M3901/M3902 QD M22 CS500 & Savi Series HL10
Aastra M3905 QD A10 or M22 CS500 & Savi Series NONE
Aastra M4000/M4020 QD A10 or M22 CS500 & Savi Series NONE
Aastra M5006 QD P10 or M22 CS500 & Savi Series NONE
Aastra M5008 QD P10 or M22 CS500 & Savi Series NONE
Aastra M5009 QD P10 or M22 CS500 & Savi Series NONE
Aastra M5112 QD P10 or M22 CS500 & Savi Series NONE
Aastra M5208 QD A10 or M22 CS500 & Savi Series NONE
Aastra M5212 QD A10 or M22 CS500 & Savi Series HL10
Aastra M5216 QD A10 or M22 CS500 & Savi Series NONE
Corded Headsets Cable or Amp needed
with QD Headsets
Wireless
Headsets
EHS Cable/
Lifter
Aastra M5317 QD A10 or M22 CS500 & Savi Series NONE
Aastra M6310 QD M22 CS500 & Savi Series HL10
Aastra M7100 QD M22 CS500 & Savi Series HL10
Aastra M7208 QD A10 or M22 CS500 & Savi Series HL10
Aastra M7308 QD A10 or M22 CS500 & Savi Series HL10
Aastra M7310 QD A10 or M22 CS500 & Savi Series HL10
Aastra M7316 QD A10 or M22 CS500 & Savi Series HL10
Aastra M7324 QD A10 or M22 CS500 & Savi Series HL10
Aastra M7900 (INT8B50) QD A10 or M22 CS500 & Savi Series NONE
Aastra M8001 / M8003 QD A10 or M22 CS500 & Savi Series NONE
Aastra M8004 QD M22 CS500 & Savi Series NONE
Aastra M8009 QD M22 CS500 & Savi Series NONE
Aastra M8300 QD M22 CS500 & Savi Series NONE
Aastra M8314 QD M22 CS500 & Savi Series NONE
Aastra M8400 QD M22 CS500 & Savi Series NONE
Aastra M8417 QD M22 CS500 & Savi Series NONE
Aastra M8600 QD M22 CS500 & Savi Series NONE
Aastra M9009 / M9516 QD A10 or M22 CS500 & Savi Series NONE
Aastra M9216 QD M22 CS500 & Savi Series NONE
Aastra M9316 QD M22 CS500 & Savi Series NONE
Aastra M9417 QD M22 CS500 & Savi Series NONE
Aastra Maestro Series QD M22 CS500 & Savi Series NONE
Aastra Norstar QD A10 or M22 CS500 & Savi Series HL10
Aastra Power Touch QD A10 or M22 CS500 & Savi Series NONE
Aastra Pro 189 QD M22 CS500 & Savi Series NONE
Corded Headsets Cable or Amp needed
with QD Headsets
Wireless
Headsets
EHS Cable/
Lifter
Aastra i12002 / i2004 QD U10P or M22 CS500 & Savi Series HL10
Aastra i2004 Phase II QD U10P or M22 CS500 & Savi Series NONE
Aastra Rapport QD M22 CS500 & Savi Series NONE
Aastra Rapport Plus QD M22 CS500 & Savi Series HL10
Aastra T7100 QD A10 or M22 CS500 & Savi Series HL10
Aastra T7208 QD A10 or M22 CS500 & Savi Series HL10
Aastra T7316 QD M22 CS500 & Savi Series NONE
Aastra Venture QD M22 CS500 & Savi Series NONE
Aastra Vista 350 QD A10 or M22 CS500 & Savi Series NONE
Aastra Vista/Powertouch 480 QD A10 or M22 CS500 & Savi Series NONE

 

NOTE 1: Only the “Aastra DHSG adapter cable” Part. No. D0062-0011-34-00 (supplied by Aastra) should be connected directly to this phone.  DO NOT connect the APS-1/APS-11 directly to this phone but via the DHSG adapter cable.  Any damage caused by connecting the APS-1/APS-11 to the phone will void the phone warranty.

NOTE 2: The 6730i & 6731i supports a handset or headset using the same jack. Both a handset and a headset cannot be connected at the same time.

NOTE 3: Has headset port for supervisor monitoring and control.  Call tech support (800-544-4660 X5538) for more information.  Requires Northern Telecom headset power adapter (#A0367335) for headset use.


2 – Understanding A Corded Aastra Headset Solution.

To have a corded commercial-grade Aastra headset solution you will need two items; the headset and either an amplifier or a direct-connect cable.  Headsets, amplifiers and direct-connect cables all join together using a quick-disconnect connection.

Quick Disconnect

The first thing to understand about commercial-grade Aastra headsets is the headset cable terminates in what the industry calls a “quick-disconnect” connection.  This connection allows you to leave your headset on at all times and quickly disconnect from the amplifier or direct-connect cable when you need to walk away from your desk.

Amplifiers and Direct Connect Cables

To connect your headset to your Aastra telephone, you also need an amplifier or direct-connect cable, depending on the model of your Aastra phone.  You can view your options in our Aastra Headset Compatibility Chart located on this page.   As you can see on the amplifier and cable, they terminate on one end with a modular clip, which will plug into your Aastra phone.

Originally, an amplifier was required for most Aastra telephones when using headsets.  Aastra worked closely with Plantronics to engineer many of their phones to have the amplifier built into the Aastra telephone.  This eliminated the use of an amplifier and allowed a less expensive direct-connect cable to be used with standard H-series headsets.  The only negative to using a direct-connect cable is you lose your ability to control your outgoing voice volume.  An amplifier gives complete volume control for your speaker and microphone.


3 – How Corded Headsets Work With Your Aastra Telephone:

When using a corded headset on an older Aastra telephone, most of the Aastra phones use a headset and amplifier.  Aastra has worked closely with Plantronics and designed their newer phones with the amplifier built into the phone allowing a direct-connect cable and headset to be an option.

Typical Setup Using Amplifier:

If using any H-Series headset and amplifier, the amplifier will plug into the handset port on your phone.  You will need to remove your handset for each call.  When finished with the call you will return the handset to its cradle to hang up the call.  If you have a headset port, the standard amplifier is not compatible and will only work through the handset port.  You will have a wide variety of headsets to choose from including noise-canceling models for a loud environment and voice-tube models for a quieter environment.

For the latest models: Plantronics H-Series Headsets for Aastra Phones

Typical Setup Using Direct-Connect Cable:

If using a newer Aastra phone with a headset port, most likely you can use any H-series headset with an Aastra Direct-Connect cable.  The cable will plug into your headset port and you will simply press a ringing line to answer and the ‘headset button’ to disconnect the call.  The advantage of using a Direct-Connect cable versus an amplifier is cost.  The cable will be $32 versus $90 for an amplifier.  The disadvantage of using a Direct-Connect cable is it only works on compatible phones (see our compatibility chart above), and you can’t control your out-going voice volume.  If you’re soft-spoken, your caller will have a hard time hearing you.


4 – Wireless Headsets Options for Avaya Phones.

You have a wide range of wireless headsets to choose from for your Avaya phone.  You can chose between different styles and functionality.  A commercial grade wireless headset solution is purchased as a complete system (Base/Charger, Headset, A/C Power Adapter are included).  Optionally a Handset Lifter or Electronic Hookswitch Cable (EHS) will need to be purchased to answer and hang up calls remotely.  The base/charger controls compatibility, microphone volume, speaker volume, and also acts as the charger when your headset is not in use.  There are LED lights on the base to indicate power, charging and other features.

 

For the latest wireless models: Plantronics Wireless Headsets

5 – Remote Answer and Hang-Up For Wireless Headsets

Wireless units give you freedom, and adding a Handset Lifter or EHS cable allows greater productivity by allowing you to answer and hang up remotely.  Both will sense when your phone is ringing and generate beeps in your headset to alert you of a call.  If you choose to take the call, simply press the Call Control Button on your headset to answer the call.  Your phone answers the ringing line, and you begin talking.  When finished you press the Call Control Button again to disconnect the call.  You will need to return to your phone to press the appropriate buttons to dial, transfer a call, or to perform any other phone functions.  Most phones will support the Handset Lifter which raises and lowers your telephone’s handset, simulating you answering a call.  The EHS electronically establishes calls on newer phones without the mechanical motor and physical movement of your handset, but otherwise accomplishes the same thing.  Having the ability to answer remotely greatly increases your productivity.  You can answer away from your desk and carry on conversations wherever you need to take them.  It also allows you to answer calls that would have normally gone to voice mail.  This saves you a tremendous amount of time playing phone tag with customers or co-workers.

 

For the latest models: Plantronics Handset Lifters & EHS Cables