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Help with fixing an echo in your Plantronics CS55 wireless headset.
Posted on February 26, 2010 by Alfred There have been 6 comment(s)
Problem: A customers recently called us because they heard an echo or their voice when using their Plantronics CS55 wireless headset. It was working fine yesterday and now all of a sudden this echo appeared.
Solution: This is a problem that customers have had with their Plantronics CS55 wireless headsets and other similar CS wireless models (e.g. CS70N, CS351N) and a simple fix is to make sure the compatibility dial, located to the left of the base, is properly set. The indicator, set at 3 o’clock, normally points to #1 (that covers 90% of phones) on that dial but you may need to use one of the other 3 settings for optimum clarity. It should never be set between numbers. The right compatibility setting is crucial to the proper operation of your Plantronics CS55 wireless headset. On occasion you or someone else in your office may bump the unit and not realize the the dial has been slightly turned.
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This post was posted in Headsets Direct and was tagged with CS351N, CS361N, CS55, Plantronics, wireless headset
6 Responses to Help with fixing an echo in your Plantronics CS55 wireless headset.
6 Item(s)
Just took heed to the suggestions here and everything worked out fine good intelligence thanks
Posted on October 16, 2012 at 5:41 am
I had the same problem Philip had. I hear fine, but the caller hears an echo of their voice. I tried the above suggestions with no luck. Any other suggestions?
Posted on June 15, 2012 at 5:44 am
I have a c052 headset and this worked great- like Philip I had someone stay on the line with me, turned down the microphone setting and it worked instantly! Thanks!
Posted on May 29, 2012 at 1:30 pm
I had users complaining that they heard their voice echo when speaking with me while I was on my cs70 headset. Got one of them on the phone and went through the above suggestions and voila, no more echo. Worked for me-thanks!
Posted on April 27, 2011 at 2:15 am
Sometimes a headset will echo if a volume level is too high, could be listening or mic volume. Standard mic volume setting on bottom of base is "B", then adjust using up / down buttons on upper back of base to fine tune.
You can also adjust your listening volume on back, "1" is the loudest. If adjusting volume doesn't help, try a system reset.
http://www.headsetsdirect.com/headsets/article_cs55_reset.html
Posted on June 7, 2010 at 3:07 am
I hear an echo and i tried the solution that was posted on you site and it didn't work. I there something i can try?
Posted on June 4, 2010 at 4:15 am