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Frequently Asked Questions & Policies

About Headsets Direct

Where are you located and how can you be contacted?
Headsets Direct, Inc.
1454 W. Gurley St., Ste. A
Prescott, AZ 86305
1-800-914-7996 Toll Free Number (USA)
1-928-777-9100 Main Number
1-928-777-9120 Fax Number

How long have you been in business?
Headsets Direct was established March 1996.

Ordering, Payment Methods, Order Canceling and Returns

First Time Customers
We require first time customers to have their order shipped to their credit card billing address.

What forms of payment do you accept?
Headsets Direct accepts Visa, MasterCard, Discover and American Express credit cards. We accept Paypal as well. Purchase orders are accepted from government agencies. Net 30 terms are available for companies which purchase a minimum of 20 units ($2500) per month and have an approved credit application on file. Wire Transfers / Bank Transfer, are also acceptable.
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What is your return policy?
Headsets Direct offers a 30-day money back guarantee, less all shipping charges. If you purchased a product and don't like it for any reason, simply call us at 1-800-914-7996 to process your return or exchange. To expedite your return and refund, please:

1. Return product in original packaging and condition with all accessories.
2. Call for RMA (Return Merchandise Authorization) number and write on outside of box .
3. Return via UPS/FedEx/USPS or other carrier with delivery confirmation.

Receiving a refund
We will process your refund within 3-5 days upon receiving your product. Once processed, your credit card company can take 30-60 days before they post the credit to your account.

Can I cancel an order?
Headsets Direct will cancel any order before 2:00pm (Arizona Time) at no charge. After 2:00pm, orders are picked up by UPS and will need an RMA (Return Merchandise Authorization) to be returned for a full credit less shipping.

What about price discrepancies and availability?
Prices are subject to change at any time and some items are limited to stock on hand. We reserve the right to refuse to honor any incorrect Internet prices as we cannot account for the occasional human typographical error.

Coupons and Promotion Exclusions and Restrictions

• Not redeemable for cash.
• Only one coupon code may be redeemed per order.
• Not valid on prior purchases.
• Valid through dates specified on coupon or promotion.
• Limit one per customer.
• Void where prohibited.  
 

Tax-Exempt

Can an Arizona Government Agency place a Tax-Exempt order?
Qualifying government agencies and non-profit entities located within Arizona may place a sales tax-exempt orders.

Arizona Dealers/Resellers Tax-Exempt form
Interconnect dealers and resellers within Arizona can also have tax-exempt status.

Use the appropriate forms listed below:

Arizona Form 5000        Transaction Privilege Tax Exemption Certificate
Arizona Form 5000A      Arizona Resale Certificate
Arizona Form 5000HC  Transaction Privilege Tax Healthcare Exemption Certificate
Arizona Form 5000M     Non-TPT Licensed Contractor Certificate (MRRA Project)


Privacy Policy

We don't rent, sell or distribute our customer information PERIOD!
We value the privacy of our customers and only ask for information that is relevant for the processing and shipping of orders. All information is stored on-site, is password protected and only authorized personnel have access and the ability to update your information. We send an occasional email informing our customers of new products and specials. Removal from the list is done by simply calling or replying to be removed.

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Ordering, Payment Methods, Order Canceling and Returns

First Time Customers
We require first time customers to have their order shipped to their credit card billing address.

Trademarks and Copyright

Web site content
The use of our name, images, logo, text, marks, content and any other items located on our web page is strictly prohibited.

Registered Trademarks of Headsets Direct, Inc. include but are not limited to the following: