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Yealink is a leading telephone company and has done an excellent job integrating telephone headset usage into their standard Yealink telephones. Numerous headsets are compatible with Yealink telephones, but finding the correct amplifier or direct-connect cable is the key to getting a headset to work properly.
The following guide will explain the compatible equipment you need, including many pictures to simplify the process of finding a Yealink headset for your application.
Last Updated – April 2022
Selecting headsets for your Yealink phone has never been easier with our how to guide. From first time buyer questions to long time headset users, this guide will provide a deeper understanding of exactly how your headset will work. Most importantly…be sure to call if you have questions because it’s our support that sets us apart. We’re Plantronics Certified Headset Experts ready to help before, during and after the sale!
Section 1: Wireless Headset Solutions for Yealink Phones
Section 2: Corded Headset Solutions for Yealink Phones
Section 3: Yealink Compatibility Guide
Section 4: Understanding a corded Yealink Headset Solution
Section 5: How Corded Headsets Work with Your Yealink Telephone
Section 6: CS500 & W700 Wireless Headsets Available for Yealink Phones
Section 7: Remote Answer and Hang-up For Wireless Headsets
Poly (formerly Plantronics) CS540 Wireless Headset:
With a headset, you instantly become more productive being able to write and type without holding or cradling a handset (Not to mention the reduction in neck and shoulder pain). With a wireless headset, you take productivity up another notch being able to roam your office while talking. Ever need to grab a file in another office or ask a co-worker a question? You can with a wireless headset. With the CS540 you get a light weight, great sounding headset that comes with everything you need.
How does it work? With the CS540, you will start inbound and outbound calls at your phone. Most newer Yealink phones have a headset button on the phone. When a call comes in or you want to make a call, you simply press the headset ‘ON’ button and press your phones headset button. You are now talking with your caller and free to roam up to 350 feet. To answer/hang-up calls away from your desk you will need the optional HL10 or EHS cable shown below.
Optional Poly (formerly Plantronics) HL10 or EHS Cables for Remote Answering:
Need to answer remotely? If you want the most out of your headset investment, you will want the ability to answer/hang-up away from your desk. This increases your productivity again by not missing calls to voice mail or needing to run back to your desk with every ring. Most Yealink Phones allow remote answering with an HL10 or Electronic Hookswitch (EHS) cable connected to your wireless headset. Consult Section 3 below to determine which device is compatible with your specific model of Yealink Phone and Section 7 explains Handset Lifters and EHS cables in detail. The HL10 & EHS cables accomplish the same function, thus you use one or the other.
Fast and Easy Ordering:
To simplify your choices and save you hours of time researching, we’ve listed the most common Yealink wireless headset and remote answer/hang-up solutions below. In less than 30 seconds, you can find your model of phone in our compatibility guide (Section 3 listed below) to determine what device you need for remote answering. By clicking on the items below, a new window will open for ordering and displaying product details, pricing and availability. Return to this page to add the compatible device for remote answer and proceed to checkout. It’s that easy!
OPTION 1: If you don’t need to answer remotely, click below to add the wireless headset to your cart.
OPTION 2: If you want to answer remotely (never missing calls and being more productive), check Section 3 (Yealink Compatibility Guide) to determine which device you need (HL10/EHS cable). Then return here to add the headset and appropriate HL10/EHS cable to your cart.
Yealink YHS36 Wired Headsets:
Perfect match with Yealink desk phones give you optimized audio quality and more enhanced functions.
Poly (formerly Plantronics) HW540 Corded Headset:
Yealink phones work great with Plantronics headsets. You need two pieces to make it work; an H-series headset and bottom cable.
Want to make your corded headset solution easy…with no sacrifices? You need to consider the Plantronics HW540 EncorePro headset. It’s a quantum leap in convertible headset design. It’s a 3-in-1 headset without compromise – all of the wearing styles are designed with quality and comfort in mind, in a system that is simple to convert but delivers a secure, positive fit and finish. The HW540 provides high-quality audio, a flexible noise-canceling mic with visual positioning guides, soft ear cushions, and durable-yet-lightweight materials for all-day wearing.
Poly (formerly Plantronics) U10P-S Direct-Connect Cable:
Many newer Yealink telephones have a headset port and button for easy headset use. You simply plug your H-series headset into the U10P-S cable, and into your Yealink telephones headset port. To answer or end a call, you simply press the headset button. It doesn’t get any easier. If you need to walk away during a call, you keep you headset on and pull the quick disconnect apart at the U10P-S cable. By doing this puts your caller on hold through the headset. When you return to your desk, plug the headset back into the U10P-S cable and continue talking.
To simplify your choices and save you hours of time researching, we’ve listed a great Plantronics corded headset and the most common Yealink direct-connect cable below. In less than 30 seconds, you can confirm your model of phone in our compatibility guide (Section 3 listed below) and then click the link below to add needed items to your cart. It’s that easy!
1) Find your phone model (Column 1)
2) Decide if you want a corded or wireless solution:
QD (Quick Disconnect) solutions also require a cable or amp.
Visit Understanding Amplifiers & Cables
Adding an optional EHS cables or Lifter will allow for remote answer/hangup
NOTE 1: Yealink USB Dongle BT40 (purchased separately) is required for Bluetooth operation.
Update 4/23/20 Yealink has discontinued the BT40. The replacement is the Yealink BT41.
NOTE 2: An EHS module is available from Yealink that supports electronic hook switch control and removes the need for HL10 lifter.
NOTE 3: You can use two headsets when dual headset feature is enabled.
To use this feature, you must physically connect headsets to the headset jack and handset jack respectively.
Once the phone connects to a call, the headset connected to the headset jack will have full-duplex capabilities,
while the one connected to the handset jack will only be able to listen.
TECH TIP: Models T19P, T21P, are not in the guide but are similar in design. They support a headset jack but NOT an EHS adapter.
TECH TIP: We have experienced EHS cables initially not answering remotely, and you need to be at your phone to press the headset button to establish a call. To resolve this issue:
1) Unplug the EHS cable from the wireless base and telephone.
2) Unplug the power cord from the base and wait 60 seconds.
3) Plug the power cord back into the base and wait for the power indicator lights to come on.
4) Plug the EHS cable into the wireless base and telephone.
That should resolve the issue, and it is now ready for use.
Yealink EHS36 Installation & User Guide
NOTE 4: T55A/T56A/T58A/VP59/MP54/MP56/MP58 supports EHS40 after a firmware update released May 2020.
To have a corded commercial-grade Yealink headset solution you will need two items; the headset and either an amplifier or a direct-connect cable. Headsets, amplifiers and direct connect cables all join together by using a quick-disconnect connection.
The first thing to understand about commercial-grade Yealink headsets is the headset cable terminates in what the industry calls a “quick-disconnect” connection. This connection allows you to leave your headset on at all times and quickly disconnect from the amplifier or direct-connect cable when you need to walk away from your desk.
Amplifiers and Direct-Connect Cables
To connect your headset to your Yealink telephone, you need an amplifier or direct-connect cable, depending on the model of your Yealink phone. As you can see in the amplifier and cable pictures, they terminate on one end with a modular clip, which will plug into your Yealink phone.
Yealink worked closely with Plantronics to engineer many of their phones to have the amplifier built into the Yealink telephone. This eliminated the need for an amplifier and allowed a less expensive direct-connect cable to be used with standard H-series headsets. The only negative to using a direct connect cable is you lose your ability to control your outgoing voice volume. An amplifier gives complete volume control for your speaker and microphone.
If you feel the need for more control over your outgoing voice volume, you can opt for an amplifier.
When using a corded headset on Yealink telephones, most phones will use a headset with an amplifier or direct connect cable. Yealink has worked closely with Plantronics and designed their newer phones with the amplifier built into the phone, so only a direct-connect cable or 3.5mm cable is needed with a headset.
Typical Setup Using Amplifier:
If using any H-series headset and amplifier, the amplifier will plug into the headset port on your phone. When you initiate a call, you simply press the headset button on your phone. When finished with the call you will press the headset button again on your phone to end the call. You will have a wide variety of headsets to choose from including noise-canceling models for use in a loud environment and voice-tube models for a quieter environment.
For the latest models: Plantronics H-Series Headsets for Yealink Phones
Typical Setup Using Direct-Connect Cable:
If using a Yealink phone with a headset port, you can most likely use any H-series headset with a Yealink compatible Direct-Connect cable (See our compatibility chart). The cable will plug into your headset port, and you simply press a ringing line to answer and the ‘headset button’ to disconnect the call. The advantage of using a direct-connect cable versus an amplifier is cost. The cable will be $28.50 versus $72 for an amplifier. The disadvantage of using a direct-connect cable is it only works on compatible phones, and you can’t control your out-going voice volume. If you’re soft spoken, your caller will have a hard time hearing you.
For the Direct-Connect cable:
In an earlier section, you learned Plantronics wireless headsets are compatible with Yealink phones. To get into more details, you have two families of wireless headsets from which to choose.
The CS500 series is the standard version of wireless headset that connects to your Yealink phone. This series works well if your only mode of communicating within the office is through your Yealink phone. You have four basic models from which to choose with different wearing styles. All-day comfort and great battery life will get you through the busiest of work days.
The Savi W700 series of Plantronics headsets not only connects to your Yealink phone, but also to your PC and Bluetooth phone. This allows you to keep one headset charged and ready for use no matter which way someone tries to contact you. This is a great convenience, combining three headsets into one. If you need to join a webinar or listen to online training, you simply press the PC button on the base, and your headset becomes your audio device for your PC instead of blasting the office with your external speakers. The Savi headset is also there for use with your mobile phone while in the office (you cannot use the headset with your mobile phone outside of the range of the base). The Savi headset wearing style choices are the same as for the CS500 series. The base is what’s upgraded to support two other communication points (PC & Mobile Phone).
With both solutions you can also gain remote answer/hang-up capabilities with an optional HL10 or EHS cable.
For the latest wireless models: Plantronics Wireless Headsets
Wireless units give you freedom, and adding a Handset Lifter or EHS cable allows greater productivity by allowing you to answer and hang up calls remotely. Both will sense when your phone is ringing and will generate beeps in your headset to alert you to an incoming call. If you choose to take the call, simply press the Call Control Button on your headset to answer the call. Your phone answers the ringing line, and you can begin talking. When finished, just press the Call Control Button again to disconnect the call. You will need to return to your phone to press the appropriate buttons to dial, transfer a call, or to perform any other phone functions. Most phones will support the Handset Lifter, which raises and lowers your telephone’s handset, simulating your answering a call. The EHS cable electronically establishes calls on newer phones without the mechanical motor and physical movement of a handset lifter, but otherwise accomplishes the same thing. Having the ability to answer remotely greatly increases your productivity. You can answer away from your desk and carry on conversations wherever you need to take them. It also allows you to answer calls that would have normally gone to voice mail. This saves you a tremendous amount of time playing phone tag with customers or co-workers.
For the latest models: Plantronics Handset Lifters & EHS Cables
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