Must-Haves for Phone Training and Being A Better Coach If you do phone training, our Wireless Adapter and Y-Cords are a must-have. Great for New Hires New hires can listen into both sides of a call, reducing training time and improving their training experience. This speeds up the learning curve and makes them more effective. Compare hearing only the outbound part of the conversation … Continued
The Problem: Getting a New Employee Quickly Trained for Customer Service. The Solution: Headset Y-Training Cord I was talking to a customer of a small insurance agency about a problem he was having with getting a new employee quickly up to speed to assist clients with questions from incoming calls. The challenge as he described it is every time we have a new hire, or even expand job duties during times … Continued
The Problem: Getting a New Employee Quickly Trained for Customer Service. The Solution: Headset Y-Training Cord I was talking to a customer of a small insurance agency about a problem he was having with getting a new employee quickly up to speed to assist clients with questions from incoming calls. The challenge as he described it is every time we have a new hire, or even expand job duties during times … Continued
