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When using a corded headset on Polycom telephones, most Polycom phones will use a headset and amplifier or direct-connect cable.

 

Typical Setup Using Amplifier:

If using any H-Series headset and amplifier, the amplifier will plug into the handset port on your phone.  You will need to remove your handset for each call.  When finished with the call you will return the handset to its cradle to hang-up the call.  If you have a headset port, the standard amplifier is not compatible and will only work through the handset port.  You will have a wide variety of headsets to choose from including noise-canceling models for a loud environment and voice-tube models for a quieter environment.  

For the latest models: Plantronics H-Series Headsets for Polycom Phones

 

Typical Setup Using Direct-Connect Cable:

If using a compatible Polycom phone with a headset port, most likely you can use any H-series headset with a Polycom Direct-Connect cable.  The cable will plug into your headset port and you will simply press a ringing line to answer and the ‘headset button’ to disconnect the call.  The advantage of using a Direct-Connect cable versus an amplifier is cost.  The cable will be $28.50 versus $72 for an amplifier.  The disadvantage of using a Direct-Connect cable is it only works on compatible phones (See our compatibility chart above) and you can’t control your out-going voice volume.  If you’re soft-spoken, your caller will have a hard time hearing you.

For the Direct-Connect cable: Plantronics 27190-01 Polycom Cable 

For the Direct-Connect cable for Polycom phones with 2.5mm headset port: Plantronics SPA 70765-01 Polycom Cable

 

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