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To have a corded commercial grade Polycom headset solution you will need two items; the headset and either an amplifier or a direct-connect cable. Headsets, amplifiers and direct connect cable all join together using a quick-disconnect connection.
The first thing to understand about commercial grade Polycom headsets is the headset cable terminates in what the industry calls a “quick-disconnect” connection. This connection allows you to leave your headset on at all times and quickly disconnect from the amplifier or direct connect cable when you need to walk away from your desk.
To connect your headset to your Polycom telephone, you also need an amplifier or direct connect cable, depending on the model of your Polycom phone. You can view your options in our Polycom Headset compatibility chart located on this page. As you can see on the amplifier and cable, they terminate on one end with a modular clip, which will plug into your Polycom phone.
Originally, an amplifier was required for most Polycom telephones when using headsets. Polycom worked closely with Plantronics to engineer many of their phones to have the amplifier built into the Polycom telephone. This eliminated the use of an amplifier and allowed a less expensive direct connect cable to be used with standard H-series headsets. The only negative to using a direct connect cable is you lose your ability to control your outgoing voice volume. An amplifier gives complete volume control for your speaker and microphone.
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