The following will assist you in having headsets under warranty replaced by Plantronics.
You can contact Plantronics at 1-800-544-4660, prompt 5 – ext. 5560 to verify if the product is under warranty.
NOTE: Plantronics will pay to ship your replacement, but you will be responsible for return shipping charges.
Go to: https://www.plantronics.com/us/en/support/warranty-service
If you have not previously registered your product with Plantronics:
• Get started by creating an account. Click on the Create New Account button (on the right of the screen). • Select the appropriate customer type — Consumer or Business.• Proceed to Register a Product (in the Account Dashboard on the left of the screen).• Choose Submit a Warranty Replacement request.
If you have already registered your product and have an account with Plantronics:
• First sign into the Warranty Replacement system (left side of the screen).• You will see a list of products you have previously registered and/or replaced. • To register a new product, select Register a Product (in the Account Dashboard on the left of the screen).• Choose Submit a Warranty Replacement request.
It will be at Plantronics’ discretion to send replacements first, or require defective units to be returned prior to replacements being shipped.
If you qualify for advance replacements, once you submit your warranty replacement request, Plantronics will strive to deliver your replacement within 2-4 business days. Note that delays could occur for out-of-stock items, or in processing of new business accounts. Upon receipt of your replacement, please return the defective unit to Plantronics, along with a copy of the packing slip that came with the replacement.
If you have any questions regarding the completion of the form itself, or about your warranty replacement, please contact Plantronics directly at 1-800-544-4660, prompt 5 – ext. 5560, or by email: firstname.lastname@example.org.
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