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911 Dispatch Headsets & Amps

911 Dispatch Headsets & Amps

Government agencies and 911 emergency personnel have special needs when it comes to headsets. They must provide exceptional sound quality, be able to handle the rigors of 24/7 operations and be comfortable for users in high-stress situations. With dispatcher headsets, both corded and wireless options are available with multiple wearing styles.

When considering dispatcher headsets, in-the-ear options have been popular for decades, giving users an ear tip that seals off sound within their environment. Being low profile and lightweight, in-the-ear models work well when you need to communicate with others. For those more comfortable with headband models, single ear headsets give you the same configuration, so you can hear your caller while being able to talk with co-workers. For those applications that require the user to focus completely on their call and not be distracted by background noise, a binaural headset makes an excellent choice.


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911 Dispatch Headsets & Amps

All dispatcher headsets need to plug into either a corded or wireless amplifier. 911 emergency centers use unique amplifiers that are commonly called 6-wires headset amplifiers. This is different from standard business models which use a 4-wire configuration The extra pair of wires allows the 911 amplifier to take incoming emergency telephone calls, and with a push of a button on the 911 amplifier, it keys or triggers the microphone for radio communication to dispatch emergency help, essentially toggling between two people with the push of a button to coordinate emergency assistance. If you choose a wireless option, the base has the ability to charge a second battery, allowing for a fresh battery as each shift comes on duty. This allows 911 centers to operate without concern for 24/7 operations.

Business-grade headsets and dispatcher headsets are all one and the same. Users have the luxury to choose from a wide range of models to find a headset that not only meets their environmental needs but one that is also comfortable for all-day wearing. Models with voice tube microphones are used for quieter environments, where noise-canceling microphones are reserved for louder environments. As technology has advanced, choosing a wireless amplifier gives you the same quality as corded, but also gives you the ability to roam your command centers and multitask while on shift. This lets you converse with others without interruption, while walking to necessary maps, files, or documentation, making for smoother, faster communication.