Headsets Direct Self-Help Portal 


How To Use Our Self-Help Portal?

          Section 1: Corded headsets for multi-line phones

          Section 2: Wireless headsets for multi-line phones

          Section 3: USB headsets for computers, laptops, and VoIP/cloud based systems

          Section 4: Headset compatibility guide links

          Section 5: Other helpful headset links 



Section 1: Corded Headsets for Multi-Line Phones:


For corded headset use on multi-line phones, you need two pieces of equipment.  You need a Plantronics H-series headset and either a Direct Connect Cable or amplifier, depending on your specific phone’s requirements.  You should never try to guess which Direct Connect Cable your phone will require, as the odds of guessing the right cord are slim.   To help, we have many phone-specific compatibility guides available in Section 4 and a link to the Plantronics all-encompassed compatibility guide.



Step 1 – Choose your headset: Plantronics H-Series Headsets

Step 2 – Determine which cable/amp you need: Headset Compatibility Guides

Step 3 – Choose your cable/amp: Plantronics Direct Connect Cables & Amplifiers



Section 2: Wireless Headsets for Multi-Line Phones:

For wireless headsets, the headset you purchase will include everything you need for basic operation including headset, charging base, power cord, and telephone cord.  An optional lifter or EHS (Electronic Hook-Switch) cable adds ease of use and greater functionality to your wireless headset by allowing call alerts, answer/hang-up remotely, and one-button operation.  A busy light is also optional on most wireless headsets and improves inter-office communication by allowing co-workers to know when you are on a call and temporarily unavailable.


Step 1 – Choose your headset: Plantronics CS-Series Headsets

Step 2 – Optional: Why you need a lifter/EHS cable (Video)

Step 3 – Optional: Why you need a busy light (Video)



Section 3: USB Headsets for Computers & VoIP:

For USB headsets, you only need to decide if you want a corded or wireless solution.  If considering wireless, the ability to answer away from your computer (remote call control) will depend on your software.

Step 1 – Choose your headset: Plantronics USB Headset Comparison Guide

              Link for softphone call control: Plantronics Audio Solutions for Softphones




Section 4: Headset Compatibility Guide Links:

To determine which Direct Connect Cable you need for corded headsets, or Handset Lifter/EHS cable you need for wireless headsets, click on the appropriate link below if your phone is listed.  If not, click on the Plantronics Compatibility Gude.


   •  Avaya Telephone Users
   •  Cisco Telephone Users
     Grandstream Telephone Users
   •  NEC Telephone Users
   •  Nortel Telephone Users
   •  Polycom Telephone Users
   •  ShoreTel Telephone Users
   •  Snom Telephone Users
   •  Toshiba Telephone Users
   •  Yealink Telephone Users

   •  Plantronics Compatibility Guide for All Phones



Section 5:  Other Helpful Headset Links:


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