cable at Y slightly too short Review by slight problem
Everything about this cable was great, except the VVX201 model phone I have has the headset jack and phone jack are not in the same place and the cables that form the Y were too short to make the connection. An inch longer on either one would have done it. We had to buy another cable to make it reach. I think the VVX201 is the only polycom model that has the headphone jack not in line with the other connections on the base of the phone, so this is probably isolated to just that model. We called plantronics and even the person on the help desk was surprised by that. With the adapter, everything is great.
Love it. Review by Marty
These cables really helped our Receptionists so the headset button automatically opens the line. It really saved them some steps in answering calls.
Product works for purpose indicated Review by John
I purchased wrong item, and Headsets Direct helped me get it straightened out. Allowed the return of wrong item and replaced with the correct one. All done very quickly, efficiently and at no expense.
I am pleased with their knowledge and service.
Much Needed Review by Audie
Our office staff is so happy we purchased this cable. We can easily answer our phones if we are away from our desk, and it made our jobs much easier.
Great product!!!! Review by Fred
Works great in connecting my Platronics headset to my new Polycom phone.
Works as intended Review by ThatChr1s
Very simple review because it works just like it says it should. Very easy to install between the headset and the Polycom phone.
No issues. Just a great product.
have to have it! Review by Pam
To answer and hang up without being at your phone, this is a must have.
Works Like a Charm Review by Edie
This Electronic Hook Switch eliminates the need for a clunky handset lifter. It provides a professional capability to a small business for a very affordable price. I would highly recommend this to give any small business a big business feel!
38439-11 - APP-51 EHS Electronic Hook Switch Cable for Polycom:
Electronic Hook Switches (EHS) communicate electronically with your phone giving your wireless headset answer/end and ring alerts remotely. The use of an EHS cable eliminates the need for an HL10 handset lifter. (Formerly 38439-01 - APP-50)
Plantronics has several EHS adapters, each being unique to a specific telephone and wireless product. We strongly suggest confirming compatibility with us before purchasing.
*** See pictures for installation ***
TECH TIP: EHS Compatibility/Installation Guide
Compatible with: CS500 Series (CS510, CS520, CS530, CS540), Savi Office (WO100, WO200, WO300, WO350), Savi 700 Series (W710, W720, W730, W730M, W740, W740M, W745)
(Click here for APP-5 - Compatible with CS70N, CS70, CS50, CS55, Voyager 510S, CS351, CS351N, CS361, CS361N)
Plantronics Savi-Series settings: 2/A/3
TECH TIP: EHS Compatibility/Installation Guide
Compatible with: Polycom IP320/321, IP330/331, IP335, IP430, IP450, IP550, IP560, IP650, IP670, VVX Series
Note 1: Phone must be running SIP application 3.1 or higher and BootROM 4.1.0 or later.
Note 2: Phone must be running SIP application 3.0.2 or higher and BootROM 4.1.0 or later.
Note 3: Phone must be running SIP application 3.1.0 Rev C or higher and BootROM 4.1.0 or later.
Note 4: Phone must be running SIP application 3.1.2 Rev B or higher and BootROM 4.1.0 or later.
Note 5: Depending on which CS-series of headsets you have:
For newer CS-series (CS510, CS520, CS540) wireless headsets:
If the Polycom phone does not have an RJ9 jack. (ie. IP320/321 & IP330/331)
The 2.5mm headset port connector requires Polycom adapter 2200-11095-002
For older CS-series (CS50, CS55, CS70N, CS351N, CS361N, CS510S) wilreless headsets:
CS Models can alternatively use Plantronics adapter 78333-01
When using 78333-01 bypass the EHS cable audio connection.
Connect 78333-01 directly between CS base and phone headset connector
Note 6: "Specify whether or not the electronic hookswitch is enabled and what type of headset (attribute up.analogHeadsetOption set to 2) " is attached by changing the phone1.cfg in the boot server. If this is not setup the call will hang up in 30 seconds
Special Headset Programming for Polycom Phones:
Most Polycom phones will need the headset port activated for EHS use, giving you remote answer/hangup capabilities.
|Inventory at start of day||38|
|Stand By Time||-|
|Part #||38439-11 (Formerly 38439-01 - APP-50) Also called APP 51 and APP51|
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