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38350-12 - APC-43 EHS Cable

EHS Cable APC-43 (Cisco/Panasonic)


In stock

Plantronics APC-43 (Formerly APC-42) EHS Cable:

• Typically used on Cisco & Panasonic phones (EHS Guide)
• Compatible with CS500 & W700 series wireless headsets
• Allows for remote answer/hang-up 
• Receive call alerts when away from your desk 
• Automates taking of calls

6 Item(s)

per page
  1. Easy setup, fast shipping Review by Ryan

    Easy setup fast shipping, no complaints.

  2. Once I get it going, will be great. Being able to answer away from my desk will be amazing. Review by Robin

    Adding the ability to not have to have a "lifter" for the headset allows for no extra parts to break down. Will add flexibility to my job.

  3. Large Office Building - Device Allows for Remote Call Answering Review by Kate

    Bought this device so that the phone could be answered while away from the desk. So, far have successfully tested this device's capability to answer 100 feet away. It's been GREAT even without a straight shot to the main console or base, it has allowed me to answer calls without a problem. Seems to function very reliably and am very glad that this was purchased for those circumstances when one is called away from the desk.

  4. Works great! Review by DB

    No configuration necessary. Truly plug and play.

  5. It Works Review by GadgetMan911

    Needed this cable to make a headset work on our new Cisco phone system

  6. apc-41 Review by tom

    Great product.

6 Item(s)

per page
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38350-13 - APC-43 EHS Electronic Hook Switch Cable for Cisco:
Electronic Hook Switches (EHS) communicate electronically with your phone giving your wireless headset answer/end and ring alerts remotely.  The use of an EHS cable eliminates the need for an HL10 handset lifter.  (Formerly 38350-01, 38350-11, and 38350-12)

Plantronics has several EHS adapters, each being unique to a specific telephone and wireless product.  We strongly suggest confirming compatibility with us before purchasing.

*** See pictures for installation ***

TECH TIP: EHS Compatibility/Installation Guide

1-Year Warranty     1-Year Warranty     


Compatible with: CS500 Series (CS510, CS520, CS530, CS530, CS540), Savi Office (WO100, WO200, WO300, WO350), Savi 700 Series (W710, W720, W730, W730M, W740, W740M, W745)

(Click here for APC-4 - Compatible with CS70N, CS70, CS50, CS55, Voyager 510S, CS351, CS351N, CS361, CS361N)


See pictures for installation

Plantronics Savi-Series settings: 2/A/3

EHS Compatibility/Installation Guide

Compatible with: Cisco 7942G, 7945G, 7962G, 7965G, 7975G

Cisco Electronic Hookswitch Setup:

Software Requirements:
The Cisco server must be running Cisco CallManager System Version 4.1(3)SR5x or higher.
Verify by logging onto the Callmanager with a browser. Press the detail button on the main page to display the SW version.
The Cisco phone must be running firmware 8.3(3)x or higher.
Press the settings button on the phone (Checkbox icon). Select "Model information". The firmware revision is listed under "Load File"

Phone verification
The phone must be set for "Wireless Headset Hookswitch Control" = Enabled
Press the settings button on the phone (Checkbox Icon). Select "Device Configuration" >> Select "Media Configuration"
If "Wireless Headset Hookswitch Control" is " Disabled", follow the instructions below.

Enabling Wireless Headset Hookswitch Control
Access the server administrator with a browser. Select Device>Phone through the drop down menus.
Click "Find" with no selection criteria to obtail a list of all phones
Open the desired phone. Scroll down to "Wireless Headset Hookswitch Control" Set to "Enabled"
Click "Apply". Wait for the dialog box to appear, then reset the phone by clicking the reset button.

Expansion Modules
If the phone is equipped with a model 7914/7915/7916 expansion module:
The Expansion module will be plugged into the telephone AUX connector
Connect the APC-4 (APC-43) control connection into the expansion module
Use a 40287-05 adapter to extend the APC-4 (APC-43) audio input to reach the headset jack on the phone

Additional Information
Inventory at start of day 25
Compatibility No
Talk Time No
Stand By Time No
Roam Distance No
Headset Style No
Headset Weight No
Part # 38350-13 (Formerly 38350-01 APC-40, 38350-11 APC-41, & 38350-12 APC-42) - Also called APC43 & APC 43 (Formerly APC42 & APC 42)
Brand Plantronics
UPC 017229137356
Helpful Links No
MSRP $79.95

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