Headsets Direct Shipping & Handling Rates and FAQ's

First Time Customers
Alaska & Hawaii Shipping Charges
Military APO/FPO
International Orders (Specifically Canada)
Shipping Delays & Refunds

UPS Ground Time-in-Transit Chart
Why is shipping so expensive?
Why the $4.00 handling charge?
Doesn't someone sell accessories locally and cheaper?
Why can't you throw it in an envelope?

At Headsets Direct our top priority is to ship every package accurately and on time. We make every effort to ship the same business day for orders received by 2:00PM Arizona time, Monday-Friday. We are proud that over 97% of our orders ship the same day we receive them.

Invoice Amount	UPS Ground	2nd Business	Next Business Day Service
Less than $9.00	14.95*	24.95*	38.95*
$9 - $500	10.95	20.95	34.95
$501 - $1000	10.95	35.95	59.95
$1001 - $1500	10.95	50.95	84.95
$1501 - $2000	10.95	65.95	109.95
$2001 - $2500	10.95	80.95	134.95
$2501 - $3000	10.95	95.95	159.95
$3001 - $3500	10.95	110.95	184.95
$3501 - $4000	10.95	125.95	209.95
$4001- $4500	10.95	140.95	234.95
$4501 - $5000	10.95	155.95	259.95
$5000+	10.95	Please call	Please call

* Orders less than $9.00 have an additional $4 handling charge included to help cover processing costs.

First Time Customer:

We require first time customers to have their order shipped to their credit card billing address.

Alaska & Hawaii shipping charges:

Please add $15.00 for Hawaii and $25.00 for Alaska to the above listed rates.

Military APO/FPO:

Please call or email for shipping rates.

International Orders (Specifically Canada):

Headsets Direct ships worldwide (except to Canada*) and we're able to offer inexpensive shipping rates because of our volume. We can also ship on your account with an existing carrier or freight forwarder. The following is required for international orders:

$500.00 minimum order to process.
Two US business references are required prior to your first order shipping. Because of fraud, this allows us to confirm legitimate businesses.
Payment is by wire/bank transfer.
Products carry full warranty but you're responsible for shipping charges to and from Headsets Direct for warranty replacements.

* We are not able to ship to Canada because of Canadian Government regulations imposed on Plantronics products. This applies to all Plantronics distributors, dealers, and vendors in the U.S. and is not specifically directed at Headsets Direct.

Shipping Delays & Refunds:

If you find your package is not delivered on-time please contact us immediately. We will track your shipment and contact the carrier. After confirming your UPS/FedEx shipment was delayed and you're entitled to a refund, we will credit your shipping charges. In the event of inclement weather (Acts of Nature), UPS/FedEx does not refund shipping charges, therefor we're not able to provide a refund. In the event the carrier experiences a mechanical failure, we will do our best to work with them to expedite a replacement.

UPS Tariff/Terms and Conditions, UPS Service Guarantee (From www.UPS.com - Updated 7-20-2011)
Packages that are delayed due to causes beyond UPS’s control including, but not limited to: the unavailability or refusal of a person to accept delivery of the shipment, acts of God, natural disasters, war risks, acts of terrorism, acts of public authorities acting with actual or apparent authority, acts or omissions of customs or similar authorities, authority of law, insufficient information provided by a customer, Hazardous Materials packages improperly offered for transport, the application of security regulations imposed by the government, or otherwise applicable to the shipment, riots, strikes or other labor disputes, civil unrest, disruptions in air or ground transportation networks, disruption or failure of communication and information systems, and adverse weather conditions.

UPS Ground Time-in-Transit Chart

ups-time-in-transit-prescott-arizona

On occasion we receive inquiries about our shipping and handling charges and we want to be upfront and fair with our customers and potential customers in understanding these charges. Please find the following explanations to address the most common questions we receive:

Why is shipping so expensive?

As UPS and FedEx raise rates and add fuel surcharges, we've been forced to do the same. Our goal is to break even with shipping..it's not our profit center. We set a flat rate to simplify our ordering processing but at the end of the month our shipping charges are equal to what we're charged. Most of the time we actually lose money because UPS and FedEx rates can change monthly and we make changes annually.

Why the $4.00 handling charge?

For orders less than $9.00, we have added a $4.00 handling fee. This fee is in addition to the standard shipping charge. The standard shipping charge is to cover our UPS or FedEx charge. The $4.00 handling fee covers our overhead to process and ship your order. For us to sell a $4.95 item, we make approximately $2.50. When you add labor for entering your order, pulling it from inventory, packing it and the box to put it in, it's approximately $7.00-9.00 per order (This doesn't include rent, insurance and other expenses of doing business). We want to help customers as much as possible, but we need to attempt to break even on smaller orders to stay in business.

Doesn't someone sell accessories locally and cheaper?

Unfortunately, you will find many of your local retail stores carry headsets, but they don't carry accessories. They realize there's profit only in the headset and not the accessories. Consider going back to them when you're frustrated about our shipping prices and see what they say about carrying accessories. It's because of this that Headsets Direct is one of the few distributors that carry the entire line of Plantronics headsets and accessories because we don't want customers to be without. We felt it was better to add a small handling fee and at least make the accessory available instead of not being able to purchase the accessory at all. Then you would be forced to purchase a new headset every time you lost an ear tip or charger.

Why can't you throw it in an envelope?

We've tried using USPS in the past for small items and it failed miserably. We can't track packages efficiently and USPS doesn't integrate very well into a typical order management system. To figure out which items could be mailed and not break and labeling and added postage becomes impracticable.

In conclusion...

These are questions customers have ask us for years. Since our beginning in 1996 we have tried to accommodate our customers as much as possible. We're just as frustrated as you, but hopefully this helps to hear what happens behind the scenes and ultimately we want the products you need to be available and received in a timely manner.