Headsets Direct Shipping & Handling Rates and FAQ's
USPS Priority Mail Shipping Options:
|Invoice Amount||Priority Mail (3-5 Days)|
$0 - $25
Most accessory items - See below for exceptions
The following items are too large to safely fit into a USPS Priority Mail box and can only be shipped using UPS:
|17590-03 - H51/H51N Headband||73079-01 - S12 A/C Adapter|
|60966-01 - DuoPro Headband||78887-01 - RD1 Ring Detector|
|64395-11 - Headband Tripod||80089-05 - AP15 A/C Adapter|
|64397-01 - CS50 Neckband||84605-01 - 540/740 Headband|
UPS Shipping Options:
|Invoice Amount||UPS Ground||2nd Business||Next Business Day Service|
|$0 - $500||10.95||20.95||34.95|
|$501 - $1000||10.95||35.95||59.95|
|$1001 - $1500||10.95||50.95||84.95|
|$1501 - $2000||10.95||65.95||109.95|
|$2001 - $2500||10.95||80.95||134.95|
|$2501 - $3000||10.95||95.95||159.95|
|$3001 - $3500||10.95||110.95||184.95|
|$3501 - $4000||10.95||125.95||209.95|
|$4501 - $5000||10.95||155.95||259.95|
|$5000+||10.95||Please call||Please call|
* Please add $15.00 for Hawaii and $25.00 for Alaska to the above UPS listed rates.
First Time Customer:
We require first time customers to have their order shipped to their credit card billing address.
Alaska & Hawaii shipping charges:
Please add $15.00 for Hawaii and $25.00 for Alaska to the above UPS listed rates. USPS rates are the same price for all 50 states.
Please call or email for shipping rates.
Headsets Direct ships worldwide with an exception to Canada (see below). Please contact us via phone or email with your headset request. The following is required for international orders:
- $500.00 minimum order to process.
- Two US business references are required prior to your first order shipping. Because of fraud, this allows us to confirm legitimate businesses.
- Payment is by wire/bank transfer.
- Products carry full warranty but you're responsible for shipping charges to and from Headsets Direct for warranty replacements.
- We only ship using your account with UPS / FedEx / DHL or another carrier of your choice.
* We are not able to ship to Canada because of Canadian Government regulations imposed on Plantronics products. This applies to all Plantronics distributors, dealers, and vendors in the U.S. and is not specifically directed at Headsets Direct.
Shipping Delays & Refunds:
If you find that your package is not delivered on-time please contact us immediately. We will track your shipment and contact the carrier. After confirming that your UPS/FedEx shipment was delayed and you're entitled to a refund, we will credit your shipping charges. In the event of inclement weather (Acts of Nature), UPS/FedEx does not refund shipping charges, therefore we're not able to provide a refund. In the event the carrier experiences a mechanical failure, we will do our best to work with them to expedite a replacement.
UPS Tariff/Terms and Conditions, UPS Service Guarantee (From www.UPS.com - Updated 7-20-2011)
Packages that are delayed due to causes beyond UPS’s control including, but not limited to: the unavailability or refusal of a person to accept delivery of the shipment, acts of God, natural disasters, war risks, acts of terrorism, acts of public authorities acting with actual or apparent authority, acts or omissions of customs or similar authorities, authority of law, insufficient information provided by a customer, Hazardous Materials packages improperly offered for transport, the application of security regulations imposed by the government, or otherwise applicable to the shipment, riots, strikes or other labor disputes, civil unrest, disruptions in air or ground transportation networks, disruption or failure of communication and information systems, and adverse weather conditions.
UPS Ground Time-in-Transit Chart
We have concluded that larger headset orders are more cost efficient to ship UPS with our flat rates and discounts. For small accessory orders, USPS Priority Mail is more cost efficient.