How do you keep employees informed and communicating with each other if interaction needs to happen between large facilities, multiple buildings or teleworkers (staff working from home)? In the past, you would spend your time walking or traveling to have face to face conversations or you would spend the day leaving voice mail messages until you finally connected. The solution to this growing problem is Unified Communications, or the ability to quickly communicate using multiple electronic devices that show your network of peers if you’re currently able to talk, chat, video conference or IM. This technology is transitioning your conversations away from traditional phone systems and turning them into software applications which move your voice, video and messaging across your IP network, thus allowing you to connect to co-workers in-house and around the world seamlessly as if sitting next to each other. When you look at your computer screen, you will be able to see who’s available to talk before you ever initial a call. This decreases your response time to communicate because you don’t need to leave a voice mail if you know the person’s not available and when they become available, they’re presence will change allowing you to contact them immediately. Also, you don’t care if they’re in their office, traveling remotely or working from phone. Once they show they’re available, your call goes to the computer/phone they’re using. IBM released the package Sametime and Microsoft launched Office Communicator to set the standards in Unified Communication with many other communication vendors following quickly behind. Another key element to Unified Communications is the ability to Federate with a separate company such as a vendor or customer. For example, if you’re in constant contact with a specific vendor, you can Federate with their company and your contact will become a visible on your presence screen and you can easily see when they’re available to communicate with you instead of leaving voice mails back and forth. As you can see, Unified Communication not only helps you communicate with co-workers in the same location, you can also improve communication with remote personnel and with contacts outside your organization making for faster and more efficient communicating. Simplify how you do business by using one headset that connects you to the world. Choosing a Plantronics Unified Communications Headset solution means your voice will be more clearly heard. With wireless, your collaborative workspace is expanded beyond the bounds of your desk.
