Headset Q&A
by Headsets Direct

July 16th, 2009 - by Sue
Q: What is the pass code to link my Bluetooth to my cell phone?
A: For a Plantronics headsets it is 4 0's = 0000. Each Bluetooth manufacture has it's on code for there product.

June 26th, 2009 - by Sue
Q: What is the difference between the H261N and the H361N?
A: The H261N has foam ear cushions and the H361N has leatherette ear cushions, that is the only difference.

June 26th, 2009 - by Sue
Q: I keep buying quality headsets, only to have the cord become unusable. I am looking for a quality headset with a quality cord that will not break. Is there such a product available? This is for my MP-3 player.
A: We do not carry any headsets that will work on a MP-3 with a 3.5mm connection,

June 26th, 2009 - by Sue
Q: Are you able to use CS351N on either ear?  And adjust the microphone appropriately?
A: Yes you can use it on either ear. The microphone flips so you can use it on either side.

June 23rd, 2009 - by Sue
Q: Are there different sizes of ear tips for the 925?
A: Yes, there are 3 different sizes available, small, medium and large. There are 3 of the same size in a pkg.

June 23rd, 2009 - by Sue
Q: Is there any ear cushions larger than the standard headset cushions?
A: Yes there is. On the older model of headsets H51/H51N and H61/H61N there is a larger cushion, part 22096-02, for additional cost of $29.95. These headsets have been discontinued but we do offer them in refurbished.

June 23rd, 2009 - by Sue
Q: Can I use any other headset on my S12 other than the one that ships with the unit?
A: No, you can not. All you can use is the Firefly headset that comes with the unit.

June 23rd, 2009 - by Sue
Q: I'm looking for an extension cord for my office telephone headset. 2.5mm male to female 3 foot extension or   longer.
A: I'm sorry but we do not carry that type of cable.

June 23rd, 2009 - by Sue
Q: I'm looking for the ring detector for an HL10 handset lifter, do you carry them?
A: We do carry them but it comes is a kit, part # 71483-01, sells for $9.95.

June 23rd, 2009 - by Sue
Q: We are currently using a Plantronics CS50 & we were wondering if we can have 2 headsets on different  phones for same lines for front office use?
A: No you can not. It's one unit per phone.

June 23rd, 2009 - by Sue
Q: Will the Savi WO 100-  work with my Dragon Naturally speaking software?
A: Yes it will.

June 23rd, 2009 - by Sue
Q: I just ordered the Plantronics CS55. It came in and works fine. A previous headset I had used to activate the phone by just taking the headset out of the cradle. That doesn’t appear to work in this case. Is there something I’m doing wrong or is this model one in which I must press the call button to activate?
A: You can answer the phone by taking your headset out of the cradle. On the right hand side of the unit you will see a small switch that you can move up or  down, it shows 1 dash = push button on headset to answer phone, 2 dashes = leave headset in cradle and when phone rings take headset out of cradle to answer phone.

June 23rd, 2009 - by Sue
Q: I currently have a CS55 Plantronics wireless system the volume just isn't loud enough for me to hear.  If I purchased a M22 amplifier. Would it increase the volume of the CS55 system?
A: You can not use the M22 with the CS55. They are 2 totally different units. There are several volume
adjustments you can make on the base of the CS55.  Here is the link for the user guide: http://www.headsetsdirect.com/PDF/CS55_User_Guide.pdf

June 23rd, 2009 - by Sue
Q: I've read up on the subject headset and it seems that using it with my Nortel 1120E IP phone would NOT require an amplifier (although I may need an A10 cord). Is that correct? The amplifier almost doubles the cost, so if the phone works well without the amplifier for my single line phone, Please let me know.
A: In theory, if your phone has a headset jack (square like on your handset) you can probably use the A10 cable.

June 23rd, 2009 - by Sue
Q: We have these CS55 headsets. We are trying to figure out how to transfer a call to another headset and tell that person who is calling for him before he picks up the call What do I do next and how will he answer the call?
A: You can not transfer a call from the CS55. You will have to go back to your phone and do the same thing you would do if you were using the handset.  There is no way to transfer from the headset.

June 23rd, 2009 - by Sue
Q: Can you replace the ear bud on the Explorer 340? Mine is barley hanging on at this time.
A: That ear bud is not replaceable. It is part of your headset. If the ear bud breaks you will need to purchase a new headset.

June 22nd, 2009 - by Alfred
Q: Will the HL10 lifter I have attached to my old wireless headset (like the CA10) work with the new wireless headset (like the CS55) I'm purchasing or do I need to buy a new lifter?
A: If your lifter is working fine, then you just need to disconnect it from your old unit and plug it into your new wireless headset. Your set-up instructions will show you the location of where to connect the lifter (usually next to the A/C power cord). No special pairing is needed, just make sure it's plugged in all the way.

 June 22nd, 2009 - by Alfred
Q: The CA12CD comes with a one year warranty. Then why is it a non-refundable, non-returnable item and why does it take so long to get?
A: While it does have a one year warranty (you have to send it in to the manufacturer for warranty repair), it is a special made-to-order item. It takes so long to make because it is not a shelf item, work orders are issued only as needed. The manufacturer does not accept returns on special order items.

June 15th, 2009 - by Alfred
Q: I bought the stereo cable (# 76774-01) for my Voyager 815 and it doesn't work. Why?
A: That cable is for the Voyager 855. Though the two headsets look identical, the Voyager 815 is not wired for stereo sound, only the 855.

May 4th, 2009 - by Alfred
Q: I get a dial tone through my training adapter (# 03929-63) but no voice. I needed a longer cord than the one that came with it so I'm using one of my handset cords. What's my problem?
A: The training adapter requires that you use the cord that came with it to work properly because the internal wiring is different than your normal handset cord. That, plus proper installation, should solve your problem.

April 20th, 2009 - by Sue
Q: Can you use a different Bluetooth headset with your CalistoPro (other than the one it ships with)?
A: Yes, you can use most Bluetooth headsets for wireless capabilities as well as most corded headsets which have the standard 2.5mm plug.

April 10th, 2009
Q: Is there a wireless headset that will work with my vista M22?
A: No there is not. The wireless units and the M22 amplifier are to different applications. One can not be used with the other.

April 7th, 2009
Q: My old phone system did not need the HL10 when using my wireless unit. I just pushed a button and it worked, why do I need the lifter with my current phone?
A: It depends on the phone system you are using. Most phones will need the lifter to be hands free. There is a compatibility guide product finder located on our home page. You can check there to see what your phone will need for corded or wireless solutions.

April 6th, 2009
Q: Your website says an amplifier is required for the headset. Is that always true and if not, how do I know when I need an amplifier or a just a cable?
A: The mention of an amplifier is to alert shoppers that they need to buy more than just the headset to work properly with the phone. You can sometimes use a direct connect cable, depending on the phone's make and model. Two ways you can find out what will work with your phone are: 1) Go to our compatibility guide / product finder located in the green column on the left side of our website. 2) Call our toll free number and one of our support specialist can assist you in determining what will work best for you.

April 6th, 2009
Q: Can you answer and hang up from the CS55H without using your cordless phone?
A: Yes, just push the button on your headset.

April 6th, 2009
Q: I do not like the earloop style on the Calisto Pro, is there an alternative, like a headband that I can use instead?
A: No there is not. The earloop is part of the headset and can not be exchanged for a headband.

November 20th, 2008
Q: Do the eartips (earbuds) for Bluetooth Headsets come in different sizes?
A: Yes, several of our Bluetooth headsets have different size eartips (earbuds). Discovery 925, 665, 655, 650E and Voyager 855, 815 and 510. You can access our Bluetooth line through our website: http://headsetsdirect.com/plantronics/plxbluetooth.html Just click on your particular model and you will see a complete list of all it’s accessories, including eartips (earbuds).

November 18th, 2008
Q: How can I tell if my wireless unit is still under warranty?

A: On the bottom of the Base, you will find the date code. It will look something like this:

BL713984= B is for the Base, the 2nd Letter = the month the unit was manufactured; A=Jan, B=Feb, C=March, D=April, E=May, F=June, G=July, H=Aug, I=Sept, J=Oct, K=Nov, L=Dec. The first number in the group = the year the unit was manufactured, for example BL713984 = Dec of 2007.

November 18th, 2008
Q: I need a wireless unit with a rugged headset, will the Plantronics CS55 hold up as well as the CS351N or CS361N?
A: No, the Plantronics CS351N and CS361N are a much better choice for a rugged environment

November 17th, 2008
Q: Is it possible to use a commercial grade binaural headset with my cordless phone?
A: The headsets Plantronics designed for cordless phones are all single ear, either headband or over the ear. Their power requirements are not as intensive as commercial grade headsets. Cordless phones in general do not pull out enough power to make commercial grade headsets work properly. Also, the cords of the commercial grade headsets do not shield from the interference as well as those made for cordless or mobile phones.

November 14th, 2008
Q: Will my Voyager 510S work on my computer ?
A: Yes. And since the Voyager 510 headset is Bluetooth, there are a few possibilities. The first option which is the most cost effective and easiest way is of course if you have a newer computer that has Bluetooth built in, then all you have to do is pair it up. Our 2nd option is that you can purchase a USB Bluetooth adapter such as the Plantronics BUA-100, this adapter will plug into a usb port on your computer and will pair up to your 510 headset. This is a nice clean solution because it is “plug, pair, and play”… And you won’t have to add another cable to the collection that you already have on your desk. Our 3rd option is to use our Headsets Direct PC/Phone headset switch (05344-42). Now this is a corded solution that will connect your 510S base to your computer and your telephone. This will not be as seamless to use as a USB Bluetooth adapter, but the advantage to this option is that it will connect almost any of the Plantronics wireless and corded systems to your computer, and it will even let you use your regular telephone handset if you would. So check out the options on our website, and of course we are only a phone call away to answer any questions that you may have.

November 14th, 2008
Q: We have Cisco IP Phones; do we need to invest in wide band headsets for our phones?
A: If you have a newer, IP Phone System, wide band headsets will provide improved audio quality and clarity. If you don’t have a phone system that is wide band, purchasing a wide band headset may not result in a noticeable difference for you.

November 13th, 2008
Q: What is the best recommendation for a replacement setup now that the Plantronics Polaris Headsets are discontinued?
A: The Plantronics “H” Series Headsets with the A10 Cable (66268-02) Cable with suit you best.

November 12th, 2008
Q: What is the purpose of the Black Lever on the Plantronics H91(N) and H101(N) speaker?
A: It is used to adjust the tone of what you hear from your caller. Either more bass or treble.

November 10th, 2008
Q: Can I use the Y-Training Cord on my computer with a Plantronics DA45 and 2 H-series Headsets for training purposes?
A: Yes, they will work just fine!


November 7th, 2008
Q: Is the Replacement Headset for the Plantronics CS50 and CS55 the same Headset?

A: No. They look alike but the Plantronics CS50 is wired just for that unit and the Plantronics CS55 is wired just for that unit. If you purchase the incorrect headset it will not link up with your base. We offer a 60 Day Money Back Guarantee.

November 6th, 2008
Q: How do I connect my Plantronics “H” Series Headset to my PC?
A: There are a couple of ways: If you are going through the sound board, you will need part # 28959-01, a quick disconnect cable with two 3.5mm leads (one for the mic & one for the speaker). If you are connecting through a USB Port, you can use any of Plantronics’ USB Adapters (DA40, DA45, DA55, DA60) also available through our website: www.headsetsdirect.com.

November 5th, 2008
Q: Is WindSmart the same as Noise Cancelling?
A: No, Windsmart Technology provides wind noise reduction but does not actively cancel out background noise.

November 4th, 2008
Q: What is the Plantronics HL10 Handset Lifter?
A: The HL10 Handset Lifter accessory is designed to automatically lift most standard telephone handsets off the cradle when activated by your Plantronics wireless unit. Auto pickup of a ringing line needs to be supported by your phone for this function to work.

November 3rd, 2008
Q: Can I use my “H” Series headset on my computer?
A: Yes, you will need an adapter for the USB connection, any of our “DA” series adapters will work or the computer soundboard cable (item 28959-01).

October 31st, 2008
Q: How do I know whether I need an amplifier or some other connection for my phone when buying a headset?
A: To determine what you need to connect the headset to your telephone you need to know the make and model of the phone. We can then check compatibility and let you know what the best possible solution for your particular need. You can call us at 800-914-7996 and we will be happy to help you!

October 30th, 2008
Q: Can I use a noise cancelling microphone in a quiet environment?
A: No, the microphone on a noise cancelling headset muffles the background noise in your environment, if there is no background noise it will muffle your voice making it hard for your caller to hear you.

October 30th, 2008
Q: What is the difference between the noise cancelling and voice tube on the “H” Series Headsets?
A: The voice tube does not cancel out background noise. Any high level of noise in the background will be able to be heard by the person on the other end. The Noise Cancelling Microphone will cancel out about 75% of your background noise, making it much easier for the person on the other end to hear your voice clearly.

October 29th, 2008
Q: Can you use any Headset on your left ear, instead of your right, like most of the pictures show?
A: Yes, on most Headsets it is just a matter of swiveling the boom 180 degrees.

October 27th, 2008
Q: What Headsets will work with my CA12CD?
A: Any of the H Series Headsets will work with the CA12CD.

October 24th, 2008
Q: I bought a replacement headset, part 45647-03 in May of this year. Why does it only have a 60 day warranty?
A: The headset replacement is considered an accessory, it is not a commercial grade headset. (Only Commercial Grade Headsets carry the Plantronics 2yr Warranty) We offer our customers a 60 day money back guarantee if the item fails.

October 24th, 2008
Q: I’m hearing buzzing through my wireless headset when I connect it to my home office phone, that has additional remote stations. What could my problem be?
A: Plantronics does not recommend any headsets for the base unit since it’s wireless communication with the remote stations causes interference. It’s okay to use headsets on the cordless units such as the M175C or M220C.

October 23rd, 2008
Q: Is a handset lifter required to use a busy light with a wireless unit?
A: No, the busy light can be plugged into the bottom of the wireless base.

October 21st, 2008
Q: Is there an extension cord for the Polaris Headsets?
A: Yes, part # 40703-01, this will work with the Polaris Headsets and the H-Series Headsets.

October 21st, 2008
Q: What is Wideband Technology?
A: The term refers to the audible frequency range for telephony. Traditional Telephone Systems operate between 300Hz and 3400Hz this is known as Narrow-band. The New Telephone Systems and VoIP can operate between 150Hz and 6800Hz this is known as Wide-band.

October 21st, 2008
Q: What is the difference between the H251N and HW251N-CIS Headset?
A: The HW251N-CIS comes with the bottom cord to be used with a Cisco Phone. This way you are only making one purchase and it also provides a clearer sound than the H251N due to the Wideband Technology.

October 21st, 2008
Q: Can I transfer calls from my Plantronics CS55?
A: No, you will have to use your phone system to transfer calls.

October 21st, 2008
Q: Does Headsets Direct have an extended warranty on your products?
A: No, we do not. Plantronics has their manufacture warranty and we have a 60 day money back guarantee.

October 21st, 2008
Q: What is the best headset for a person with small ears?
A: The H171 and H141 are probably the best, they each come with ear hooks that are flexible so you can adjust them to your comfort needs.

October 21st, 2008
Q: Do the Wireless units have replaceable Batteries?
A: Yes, they do. The item # is 64399-01, they sell for $39.95 and you can purchase them on our website from the accessory page.

October 21st, 2008
Q: Do all Plantronics Headsets use the same voice tube?
A: No, they do not. Visit our website and enter the headset that you have, at the bottom of the page it will list each accessory that is available for your headset.

October 21st, 2008
Q: I am having trouble getting a dial tone on my M22 and H series Headset, I believe it is hooked up correctly, what can I do?
A: On most phone systems you will need to lift the handset off to the side and then push the headset button on the M22. If everything is hooked up correctly, you should have a dial tone.

October 21st, 2008
Q: What is the standard setting for the Plantronics S12?
A: Depending on your phone system it will either be a 5 or 1.

October 16th, 2008
Q: How can I turn up the output volume on the SP-O2H?
A: The only volume control on this unit is for listening. There is no output volume control.

October 16th, 2008
Q: Can I use any Bluetooth headset with my 510S system?
A: Any Plantronics Bluetooth headset can be paired to the 510S base unit, however, the base unit is designed specifically to hold the 510 headset and charge it. None of the other Plantronics Bluetooth headsets will fit into the 510 holder with the connectors properly aligned to charge the unit. Therefore you will need to charge your headset by some other means, such as an AC adaptor or a USB adaptor, and then you will need to pair up your headset with the base unit prior to using it.

October 15th, 2008
Q: With all of the headset choices out there, which headsets are best for speech recognition software such as Dragon ?
A: The Plantronics’ .Audio DSP400 and the .Audio 750DSP computer headsets are good choices. These headsets incorporate the DSP (Digital Signal Processing) technology which gives you better microphone quality than most other computer headsets on the market. These headsets also have a very reasonable price point. For the absolute best mic quality, you would want to use the commercial grade Plantronics DA60 (DSP) usb headset adapter with one of the H-series headsets such as the HW251. This is a great combination that has tested very high with the Dragon software and will give you fantastic sound quality. Remember when it comes to speech recognition, a little clarity can go a long way.

October 14th, 2008
Q: Will the PC/Phone Headset Switch work with my Cisco Phone?
A: The PC/Switch (part # 05344-42) will work if you’re plugging a headset into the phone’s handset port. For example, most wireless headsets using a handset lifter will work fine. The PC/Switch will not work if you’re plugging your headset into the headset port and using a pre-programmed headset button. This port is wired backwards from traditional wiring thus not allowing corded headsets with a direct connect cable to use the PC/Switch.

 

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