Frequently Asked Questions
Where are you located?
We are located and can be reached at the following:
Headsets Direct, Inc.
1454 W. Gurley St., Ste. A
Prescott, AZ 86305
1-888-244-0483 Toll Free Number (USA & Canada)
1-928-777-9100 Main Number
1-928-777-9120 Fax Number
How
long have you been in business?
Headsets Direct was established March 1996.
What forms of payment to you accept?
Headsets Direct accepts Visa, MasterCard, Discover
and American Express credit cards. Purchase orders are accepted
from government agencies.
Net 30 term are available for companies which purchase a minimum of 20 units
($2500) per month and have an
approved credit application on file. Wire Transfers / Bank Transfer, are
also acceptable.

What is
your return policy?
Headsets Direct offers a 60-day money back
guarantee, less all shipping charges. If you purchase one unit and
don't like it for any reason, simply call and request an RMA (Return
Merchandise Authorization) number and return for a full credit less
shipping. If multiple items or items purchased from our closeout
page are being returned, a 10% restocking
fee may apply.
Can I cancel
an order?
Headsets Direct will cancel any order before
2:00pm (Arizona Time) at no charge. After 2:00pm, orders are
picked up by UPS and will need an RMA (Return Merchandise
Authorization) to be returned for a full credit less shipping.
Are you a
Plantronics distributor?
Headsets Direct is a Plantronics stocking
distributor. This means that we buy directly from Plantronics and
stock inventory available for immediate shipping. This also means
a higher level of support for our customers. Should you need a
warranty
product replaced from Plantronics, you typically receive it within 48-72 hours. If you
have special needs or complex technical issues, we can quickly and
efficiently get results from Plantronics.
How
much is shipping?
Headsets Direct charges a flat fee of $7.95 to
ship your entire order by UPS Ground within the continental United
States. Second Day, Overnight, Hawaii and Alaska shipping rates
are available per
our online
Shipping Rate
Chart.
Please call for international
shipping rates.
Do you ship
internationally?
Headsets Direct ships worldwide (except to Canada) and we are able to
offer low shipping rates because of our volume. We have excellent
rates or we can ship on your account with an existing
carrier or freight forwarder. Because of the rise in credit card
fraud, we require a $500.00 minimum order and wire/bank transfer for
payment.
We're not able to ship to Canada because of Canadian Government
regulations imposed on Plantronics products. This applies to all
Plantronics distributors, dealers, and vendors in the U.S. and is not
specifically directed at Headsets Direct.