Frequently Asked Questions & Policies

Where are you located and how can you be contacted?
Headsets Direct, Inc.
1454 W. Gurley St., Ste. A
Prescott, AZ  86305
1-800-914-7996  Toll Free Number (USA & Canada)
1-928-777-9100  Main Number
1-928-777-9120  Fax Number

How long have you been in business?
Headsets Direct was established March 1996.

Privacy Policy:
Click here to view our Privacy Policy page.

First Time Customers:
We require first time customers to have their order shipped to their credit card billing address.

What forms of payment do you accept?
Headsets Direct accepts Visa, MasterCard, Discover and American Express credit cards.  We have partnered with Google to accept Google Checkout as well. Purchase orders are accepted from government agencies.   Net 30 term are available for companies which purchase a minimum of 20 units ($2500) per month and have an approved credit application on file.  Wire Transfers / Bank Transfer, are also acceptable.

What is your return policy?
Headsets Direct offers a 60-day money back guarantee, less all shipping charges.  If you purchased a product and don't like it for any reason, simply call us at 1-800-914-7996 to process your return or exchange. To expedite your return and refund, please:

1) Return product in original packaging and condition with all accessories.
2) Call for RMA (Return Merchandise Authorization) number and write on outside of box .
3) Return via UPS/FedEx/USPS or other carrier with delivery confirmation.

Receiving a refund:
We will process your refund within 3-5 days upon receiving your product. Once processed, your credit card company can take 30-60 days before they post the credit to your account.

Can I cancel an order?
Headsets Direct will cancel any order before 2:00pm (Arizona Time) at no charge.  After 2:00pm, orders are picked up by UPS and will need an RMA (Return Merchandise Authorization) to be returned for a full credit less shipping.

What about price discrepancies and availability?
Prices are subject to change at any time and some items are limited to stock on hand. We reserve the right to refuse to honor any incorrect Internet prices as we cannot account for the occasional human typographical error.

Can an Arizona Government Agency place a Tax-Exempt order?
Qualifying government agencies and non-profit entities located within Arizona may place a sales tax-exempt order once we have your tax exempt certificate on file.

Arizona Dealers/Resellers Tax-Exempt form:
Interconnect dealers and resellers within Arizona can also have tax-exempt status but are required to have the Arizona 5000/5000A form on file.

How much is shipping?
Headsets Direct charges a flat fee of $7.95 to ship your entire order by UPS Ground within the Continental United States.  Second Day, Overnight, Hawaii and Alaska shipping rates are available per our online Shipping Rate Chart.  Please call for international shipping rates.

Do you ship internationally?
Headsets Direct ships worldwide (except to Canada*) and we're able to offer inexpensive shipping rates because of our volume.  We can also ship on your account with an existing carrier or freight forwarder. The following is required for international orders:

1) $500.00 minimum order to process.
2) Two US business references are required prior to your first order shipping.
     Because of fraud, this allows us to confirm legitimate businesses.
3) Payment is by wire/bank transfer.
4) Products carry full warranty but you're responsible for shipping charges to and from Headsets Direct for warranty replacements.

* We are not able to ship to Canada because of Canadian Government regulations imposed on Plantronics products.  This applies to all Plantronics distributors, dealers, and vendors in the U.S. and is not specifically directed at Headsets Direct.

Web site content:
The use of our name, images, logo, text, marks, content and any other items located on our web page is strictly prohibited.

Registered Trademarks of Headsets Direct, Inc. include but are not limited to the following:

"Making Communication Easier"