Frequently Asked Questions
 

Where are you located?
We are located and can be reached at the following:

Headsets Direct, Inc.
1454 W. Gurley St., Ste. A
Prescott, AZ  86305

1-888-244-0483  Toll Free Number (USA & Canada)
1-928-777-9100  Main Number
1-928-777-9120  Fax Number

How long have you been in business?
Headsets Direct was established March 1996.

What forms of payment to you accept?
Headsets Direct accepts Visa, MasterCard, Discover and American Express credit cards.  Purchase orders are accepted from government agencies.   Net 30 term are available for companies which purchase a minimum of 20 units ($2500) per month and have an approved credit application on file.  Wire Transfers / Bank Transfer, are also acceptable.

What is your return policy?
Headsets Direct offers a 60-day money back guarantee, less all shipping charges.  If you purchase one unit and don't like it for any reason, simply call and request an RMA (Return Merchandise Authorization) number and return for a full credit less shipping.  If multiple items or items purchased from our closeout page are being returned, a 10% restocking fee may apply.  

Can I cancel an order?
Headsets Direct will cancel any order before 2:00pm (Arizona Time) at no charge.  After 2:00pm, orders are picked up by UPS and will need an RMA (Return Merchandise Authorization) to be returned for a full credit less shipping.

Are you a Plantronics distributor?
Headsets Direct is a Plantronics stocking distributor.  This means that we buy directly from Plantronics and stock inventory available for immediate shipping.  This also means a higher level of support for our customers.  Should you need a warranty product replaced from Plantronics, you typically receive it within 48-72 hours.  If you have special needs or complex technical issues, we can quickly and efficiently get results from Plantronics.

How much is shipping?
Headsets Direct charges a flat fee of $7.95 to ship your entire order by UPS Ground within the continental United States.  Second Day, Overnight, Hawaii and Alaska shipping rates are available per our online Shipping Rate Chart.  Please call for international shipping rates.

Do you ship internationally?
Headsets Direct ships worldwide (except to Canada) and we are able to offer low shipping rates because of our volume.  We have excellent rates or we can ship on your account with an existing carrier or freight forwarder.  Because of the rise in credit card fraud, we require a $500.00 minimum order and wire/bank transfer for payment.

We're not able to ship to Canada because of Canadian Government regulations imposed on Plantronics products.  This applies to all Plantronics distributors, dealers, and vendors in the U.S. and is not specifically directed at Headsets Direct.