Where are you located?
How long have you been in business?
What forms of payment do you accept?
What is your return policy?
Can I cancel an order?
Are you a Plantronics distributor?
How much is shipping?
Do you ship internationally?
Glossary of Headset terms.

Where are you located?
We are located and can be reached at the following:

Headsets Direct, Inc.
1454 W. Gurley St., Ste. A
Prescott, AZ  86305

1-888-244-0483  Toll Free Number (USA & Canada)
1-928-777-9100  Main Number
1-928-777-9120  Fax Number

How long have you been in business?
Headsets Direct was established March 1996.

What forms of payment to you accept?
Headsets Direct accepts Visa, MasterCard, Discover and American Express credit cards.  Purchase orders are accepted from government agencies.   Net 30 term are available for companies which purchase a minimum of 20 units ($2500) per month and have an approved credit application on file.  Wire Transfers / Bank Transfer, are also acceptable.

What is your return policy?
Headsets Direct offers a 60-day money back guarantee, less all shipping charges.  If you purchase one unit and don't like it for any reason, simply call and request an RMA (Return Merchandise Authorization) number and return for a full credit less shipping.  If multiple items or items purchased from our closeout page are being returned, a 10% restocking fee may apply.  

Can I cancel an order?
Headsets Direct will cancel any order before 2:00pm (Arizona Time) at no charge.  After 2:00pm, orders are picked up by UPS/FedEx and will need an RMA (Return Merchandise Authorization) to be returned for a full credit less shipping.

Are you a Plantronics distributor?
Headsets Direct is a Plantronics stocking distributor.  This means that we buy directly from Plantronics and stock inventory available for immediate shipping.  This also means a higher level of support for our customers.  Should you need a warranty product replaced from Plantronics, you typically receive it within 48-72 hours.  If you have special needs or complex technical issues, we can quickly and efficiently get results from Plantronics.

How much is shipping?
Headsets Direct charges a flat fee of $7.95 to ship your entire order by UPS Ground within the continental United States.  Second Day, Overnight, Hawaii and Alaska shipping rates are available per our online Shipping Rate Chart.  Please call for international shipping rates.

Do you ship internationally?
Headsets Direct ships worldwide (except to Canada) and we are able to offer low shipping rates because of our volume.  We have excellent Federal Express rates or we can ship on your account with an existing carrier or freight forwarder.  Because of the rise in credit card fraud, we require a $500.00 minimum order and wire/bank transfer for payment.

We're not able to ship to Canada because of Canadian Government regulations imposed on Plantronics products.  This applies to all Plantronics distributors, dealers, and vendors in the U.S. and is not specifically directed at Headsets Direct.

Glossary of Headset terms.

2.5 mm plug - Telecommunications industry-standard plug on mobile phone headsets for use with corresponding jacks on mobile phones.

Adapter - a separate device used to enable compatibility between different parts.  For example the Plantronics WTA-Q6 adapter connects a mobile headset to a cell phone.  A M12 amplifier connects a call center or office headset to a desktop phone.

Amplifier - Headset amplifiers make sound louder, and are the technology that enables headsets to be used with corded and cordless phones.  In addition to amplifying sound, Plantronics amplifiers usually include additional features to enhance communication, including mute, and volume controls.  Amplifiers can also be built into desktop phones, making them "headset ready" without the need of a separate amplifier.  See Polaris.

Binaural - Pertaining to sound transmission from two sources, or in the case of Plantronics headsets, sound to two ears.  The benefit of binaural is that in noisy environments, it helps filter or screen out background sound.

Bluetooth Headsets - Bluetooth wireless technology is a specification for small-form factor, low-cost, short-range radio links between mobile PCs, mobile phones, and other telecommunications and computing devices.

Call Clarity™ - Proprietary Plantronics.  Electronic signal processing and noise reduction system found in Plantronics adapters that enhances transmit and receive quality.

Cellular Phone - A type of mobile radio telephone used in a communications system that has its service area divided into small cells, each having a separate low-power transmitter and receiver combination.

Conformable Earloop - A conformable earloop is made of pliable materials that conforms to the shape of the wearer's ear, in contrast to hard plastic earloops.

Cordless Headsets - Cordless phone headsets for home that allow you to walk away from the base without a cord. This also applies to wireless headsets in the business environment that are not connected to a base unit with a cord.

Cordless Phone - A telephone with a transmitter and receiver that communicates wirelessly with a base unit.

Digital vs. Analog - Analog is a mechanical or electrical approximation of a pattern such as sound or light; digital converts the waveform into discrete 1 and 0's that can be more accurately reproduced.

Donut-Style Cushion - An ear cushion with a hole in the middle to allow extra volume.

Earbud - A small, discreet headset with a speaker that fits in the ear and the microphone is positioned along the cord.

Eartip - Pliable plastic part of an in-the-ear headset that gently conforms to the natural contours of the ear and provides the acoustic seal necessary to block out background noise.

Foam Ear Cushion - A solid ear cushion supplies as standard with all Supra and Encore headsets.

Handset - The component of a telephone that you hold in your hand, usually containing a transmitter (microphone) and receiver (earpiece).

Headset - A telephone transmitter (microphone) and receiver (earpiece) assembly worn on the head to conduct conversations.

Headset Jack - The connector on a phone, adapter, amplifier, or console that a headset plugs into.

Hookswitch - The mechanism that opens and closes the line of a telephone to the main system.

Leatherette Ear Cushion - Cushion made to simulate the look and feel of leather with a hole in the center for extra volume.

Lifter - A mechanical device that lifts the telephone handset from its cradle and holds the line open.

Monaural - Sound reception in one ear.  Plantronics monaural headsets deliver sound to one ear.

Mute Switch - A switch that allows the user to mute the microphone when the user does not wish to be heard.

N - On Plantronics headsets, "N" after a headset number indicates that the headset is a noise-canceling model.

NiMH Battery - For nickel metal hydride battery, is a newer technology without memory effects.

Noise-Canceling - Noise-canceling refers to a microphone design that greatly reduces the transmission of background noise, enhancing headset sound quality.  Noise-canceling headsets for the office are designed for larger offices/call centers with employees in close proximity to one another; for mobile applications noise-canceling microphones reduce background and wind noise.

Over-The-Ear - Over-The-Ear is used to describe Plantronics headsets that have over-the-ear earloops or other devices to hold headsets in place.

Over-The-Head - Over-The-Head is used to describe Plantronics headsets that have a headband to hold headsets in place.

Quick Disconnect™ - The quick disconnect is the cord with plugs on both ends-one end connects to the amplifier and the other to any of Plantronics H-Series headsets.

RF Noise Shield - Reduces radio interference to headset.

SoundGuard® Plus™ - Automatic gain control system found in Plantronics adapters that provides natural voice tone and removes loud tones as well as occasional noises and crackles on the line.

Telephony - The science of translating sound into electrical signals, transmitting them, and then converting them back to sound; that is, the science of telephones.

USB Port - A computer port that is designed to handle a broad range of devices - telephones, modems, printers, USB headsets, and joysticks.

Video Conferencing - Allows participants to hold a conference from remote desktop computers.

VoIP - For Voice over Internet Protocol.

WAP - For Wireless Application Protocol.  An open, global specification that allows mobile users with wireless devices to access and interact with information and services.

Windscreen - The foam cover for Supra noise-canceling headset microphones.

WML - For Wireless Mark-up Language.  Is similar to its predecessor, HTML.  It is the programming that enables communication between wireless phones and a phone Web Site.

Y Cable - A cable in the shape of the letter "Y" used in training.  The stalk of the Y connects to the bottom cable running to the telephone, and both the trainer and trainee connect their headsets into one of the top two prongs.  A switch at one end of the cable allows speech to alternate between the two users.