Headsets Direct developed a product several years ago that allows you to use your Plantronics wireless headsets for training purposes. This little device, part number 03929-63, will work on just about any office phone that your Plantronics wireless headset works on. It’s really very simple to set up and use. It allows you to choose which headset you would like live and which headset you would like muted. With two Plantronics wireless headsets each person could be sitting at their own desk while on the same call, just keep in mind the headsets need to be within range of both bases and the two bases will be on one desk connected to one phone. You could also leave both headsets live (maybe for a mini conference call).

HDI’s wireless training adapter can be used on a wide range of Plantronics wireless and corded products. Note: I’m not sure if other brands of headsets will work with this wireless training adapter, as Plantronics is the only brand we sell. In most scenarios the training adapter plugs into the HANDset Jack on your phone.

Here are a few examples of Plantronics products that can be used on the wireless training adapter:

1. Wireless headsets; two are needed.

2. Some of Plantronics corded products without a quick disconnect:  Like the S11  and S12 units; in the past there was not a way to train on either of these units with two headsets in use. (There are a couple different ways to set up the training adapter when using the S11 and S12 units.)

3. Use one wireless headset and your telephone’s HANDset receiver.

4. Use one wireless headset and one vista amplifier with headset.

Note: If using one vista amplifier and two H-series headsets, it is best to go with the Plantronics

Y-Training adapter.

If you have any questions about the Headsets Directs training adapter please give us a call, any of our sales team will be more than happy to help you — 800-914-7996.

Here at Headsets Direct, educational training is part of what we do.  It all starts in house, we practice educational training on a regular basis to further our headset knowledge, and we love to pass on that educational training to our customers!  A couple of our more popular and inquired about educational training topics are headset training adapters, and how to pair a Plantronics Savi Office system headset to the Savi office base, such as a WO100, WO200, WO300 and WO350.

Training: When it comes to training, we have our “Wireless Training Adapter” (model 03929-63) for use with the Plantronics wireless headsets, and the Plantronics “Y-Training Cable” for corded headsets.  These training adapters help our customers to perform their own specialized educational training, in their own environment.

Wireless Training Adapter model 03929-63 was designed to be used with the Plantronics wireless headset systems.  The Wireless Training Adapter (03929-63) will allow you to connect two Plantronics wireless headset systems to one telephone for training purposes.  The Wireless Training Adapter (03929-63) has mute buttons for each wireless headset that is plugged into it, so you can mute an individual’s microphone for training or you can leave both headsets un-muted for a conference call which requires both people to participate in the conversation.  Although the Wireless Training Adapter (03929-63) was designed to work with the Plantronics wireless headset systems, it will also work with the Plantronics corded headset systems as well, including the corded headset systems that do not have the Plantronics “Quick Disconnect” plug such as the Plantronics corded S11 and S12 headset systems.  The Wireless Training Adapter (03929-63) will not work through a dedicated headset jack on a phone, it must be plugged into the telephone’s handset receiver jack to work properly, or it can also be plugged into an S11 / S12 base as well and used with two headsets.

Plantronics Y-Training Cable model 27019-03 was designed to be used with the Plantronics corded commercial grade headsets that have the Plantronics proprietary “Quick Disconnect” plug, such as the Plantronics corded “H-series” headsets and the older discontinued “Polaris P-series” headsets.  The Plantronics Y-Training cable (27019-03) has the Quick Disconnect plugs on both sides, so it plugs in between the Plantronics headset and the bottom cable, such as the cable that goes into an amplifier like the M22, or a direct connect cable that plugs into the headset jack on a telephone such as the A10 cable model 66268-03, the Plantronics Avaya HIC (49323-44) & HIS (72442-41) cables, and the Cisco direct cable model 26716-01.  The Plantronics Y-Training Cable (27019-03) will also work with the Plantronics USB adapters such as the DA40, DA45, and  DA60.  So basically anything with the Plantronics Quick Disconnect will accommodate the Plantronics Y-Training Cable (27019-03).  The Y-Training Cable has a toggle switch that allows you to choose the person that should be speaking on the phone call, both people can listen at the same time but only one person can talk.

Savi Pairing: How to pair a Plantronics Savi Office system headset to the Savi office base, such as a WO100, WO200, WO300 and WO350.  Pairing a Plantronics Savi office headset system is a snap and only takes a few seconds.  The Plantronics Savi office models such as the WO100, WO200, WO300 and WO350 have a black stripe that runs down the base, there is a skinny silver button that has a light at the bottom of the black stripe.  We begin Savi Pairing with the Plantronics Savi headset in the base unit, simply double press the silver button at the bottom of the black stripe, the light at the bottom of the black stripe will flash red and green for a few seconds, the Savi pairing is complete when the light turns solid green.  That’s all there is to it!  Savi Pairing is quick and simple.  Plantronics really did a great job designing the Savi Pairing procedure.

Educational Training programs vary, but for many companies, a lot of them will involve listening to telephone calls to learn.  The ROI of a headset and training adapter or cable is well worth the investment for your educational training.  If this Educational Training blog on the Wireless Training Adapter (model 03929-63), the Plantronics Y-Training Cable (model 27019-03), and Savi Pairing for the wireless Savi Office systems WO100, WO200, WO300 and WO350 was beneficial for you, please be sure to check out our website and informative blogs regularly to stay in the know.  And it just may help with your own internal Educational Training program.

The New S12 A/C transformer plug is slightly larger and has “500mA” typed above the plug.

Problem: My boss has decided to purchase headsets so we can be more productive, better able to multitask, and hopefully avoid neck, shoulder and back problems from cradling our telephone handsets while trying to use the computer.  However there are so many different headset styles and we have 6 employees to try to please!  What do you suggest?

Solution: Choices, choices, choices . . . sometimes it’s difficult to make the right decision.  When you are trying to purchase headsets for a number of people and you would like to please everyone, the safest way may be to order convertible headsets.  So what exactly is a convertible headset?   It is a headset that can be worn multiple ways.  It comes with both a headband and an ear loop, which means your employees can choose which style is most comfortable for them.  A third wearing option is to order an accessory neckband which is worn behind the head.

Plantronics has several convertible corded headsets to choose from.  The S12 is a consumer grade headset & amplifier system designed for budget conscious companies, or individuals working from home.  Consumer grade headsets are good quality, affordable and they are complete plug and play systems.

For companies interested in higher quality and more durable units, we have two commercial grade headset models to choose from.  The H141 is the most popular and you can order it with a voice tube or with the noise cancelling microphone (H141N).  The second option is the H171 and it also comes with either a voice tube or a noise cancelling microphone (H171N).  The H171 has a unique headband that comes with two temple pads, one on each side, rather than the typical headband that has a temple pad on one side and an ear cushion on the opposite side.  Please note that with all of our commercial grade headsets you will also need to order either an amplifier or a bottom cable so that you can plug into your phone.

Today’s wireless headsets provide crystal clear communication and the ability to answer and end your calls when you are away from your desk! Plantronics manufactures two wireless headsets which are convertible, the CS55 and the Savi WO100.  The CS55 is the most popular headset we carry! Not only is It convertible, it also offers excellent clarity and tone quality.    The Savi W0100 plugs into your computer through the USB port and also plugs into your office phone.  This convertible unit allows you to switch back and forth between your phone and using VOIP software on your computer with just the push of a button.

Headsets Direct can help you find the right choice for you and your employees.  We offer a 60 day satisfaction guarantee, so if you need to exchange a unit for a different model, we will be happy to do that for you.  If you prefer a refund on your purchase price( less the shipping) we will be happy to accommodate your wishes.  At Headsets Direct our technicians are trained to ask the right questions to find out what your specific needs are, and to provide you with the information you need to make the best decision for your company.

Q: Is there anything I can use to train on when using the Plantronics S11 or S12?

A: You can use the wireless training adapter, part # 03929-63 for either of these units!